Who is your customer?
Your service is terrible. The app has constant glitches. Submitting credentials is a headache. Your “customer service” should be renamed to something more appropriate. If I’m paying your fee, does that make me your customer? If so, why do you treat me as an adversary? Is the health system your customer? If so, why is it that only the administrative personnel see any value in your service? The front line Clinic staff hate you and the hassles you cause them. The current medical clinic environment is too busy to deal with your garbage and the problems you create.
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Horrid
Absolutely horrid. I sign into the app, select facility check-in, select the account and am then taken back to the sign in screen. Second time through the process it ends in a blank, white screen. When I called for support I was told to remove the app, reset my iPhone, reinstall the app and try again. This worked! The ridiculous thing is that I have to do this EVERY TIME I want to make an appointment. For $300/year? Really?
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It’s true—garbage like all the other credentialing apps
Give us all these requirements to fulfill and make it nearly impossible to submit them.
When needing to upload credentials, MOST of them need to be able to be submitted in a PDF or similar document. Not just a photo from your camera. “Sympl” common sense. This makes it so you have no choice but to use desktop site to submit nearly all of your documents.
Thanks Symplr. Amazing.
When needing to upload credentials, MOST of them need to be able to be submitted in a PDF or similar document. Not just a photo from your camera. “Sympl” common sense. This makes it so you have no choice but to use desktop site to submit nearly all of your documents.
Thanks Symplr. Amazing.
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Appt approval in the app?
It would be really helpful if you could approve appointments in the app when you’re logged in as a facility administrator - otherwise this app is not helpful.
Garbage app, garbage company
Vendor Credentialing is a scam in itself. It’s no wonder the app is unreliable and provides nothing of value
Garbage
Just another terrible barrier to entry in an industry filled with unbelievable resistance. START APPROVING APPOINTMENTS IF YOUR FACILITY WANTS TO USE THIS SOFTWARE
Criminal
This may be the most unreliable app and company in the world. They also have a NO REFUND policy and will force auto renewal to your account. They are evil and do not deserve business
App support is not good
Can’t get anyone to help with the app. I can’t change the date or the time and there is no one in app development that can’t help me fix it. I assume there needs to be yet another update.
Scam Artists
Symplr takes advantage of the fact that vendors need it’s services to access facilities. Was charged a yearly auto-renewal subscription for a company I no longer work for. I called the day of the charge They refused to refund the money. What a joke.
Brutal
Terrible app - waste of my time
