Horrible
0/5 Stars. First time using this app yesterday from my friend’s referral. I chose the card payment form on the app since I did not have cash and once I arrived to my destination I told the driver I paid with card, he said ok and I left. I got upstairs and hopped in the shower and when I got my phone I had numerous missed calls from the driver and from a 929 number. I also had a text from the 929 number stating “This is Riverside, you were recorded.” So, I call the number and the woman who answered immediately begins coming at me very rudely as if I was trying to get off with not paying my ride, saying things like “Your were recorded, you don’t do that, these people are working for their money, you can’t do that, you left without paying” clearly assuming that I was ignoring their calls and not willing to pay their services, mind you I had no idea the app did not charge my card even though I chose that form of payment. I was furious with the way this “customer associate” handled things because she was yelling at me as if I was some sort of thief, I argued back and hung up on her. We are all not thieves or criminals trying to get things for free. So, I called the driver and settled things with him because he had decency and could communicate without coming at me. He explained the woman was just doing “her job” because the payment didn’t go through and since he tried to reach me and I didn’t answer he had to report it to his base. It was not my fault the form of payment did not go through as card but as cash, when I clearly chose card because of the fact that I did not have any cash on me and I do understand that it looked as if I was ignoring their calls since I did not answer, but if the customer is calling back you shouldn’t begin yelling and coming at them as if they were trying to get a free ride. I cannot imagine if I was to refer my mother or someone older to this car service and this same situation occurred to them. Don’t use them unless you want to be discriminated through assumptions. Never again will I use this service.
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