NOT WORTH THE DISCOUNT
I’ve been using first class for a while now ,
I’ve encountered drivers left and right trying to charge me something else other than the app shows me and extremely rude and unhelpful customer service but always was able to handle these instances.
However today , I deleted the app.
I ordered a car for work, the app states that the driver is 3 minutes away from my house.
20 minutes later he’s still not here and the app states that he’s 2 minutes away, I called customer service that tells me he’s around the corner . I WAITED AN ADDITIONAL FIVE MINUTES . And when the driver got here he randomly canceled and left , we didn’t even interact , he just made me wait and canceled and now I’m late to work. I called customer service who said they don’t know what’s going on and can’t do anything.
This is a app you should use as a last resort, it will never replace Uber or Lyft or even Curb , it might be more pricey but it’s 100% reliable and the drivers don’t constantly try to steal from you.
Many people have had these issues , look at the reviews, just go to other car services making sure it’s not their sub brands, they do not deserve our money if they don’t care to provide a good service.
I’ve encountered drivers left and right trying to charge me something else other than the app shows me and extremely rude and unhelpful customer service but always was able to handle these instances.
However today , I deleted the app.
I ordered a car for work, the app states that the driver is 3 minutes away from my house.
20 minutes later he’s still not here and the app states that he’s 2 minutes away, I called customer service that tells me he’s around the corner . I WAITED AN ADDITIONAL FIVE MINUTES . And when the driver got here he randomly canceled and left , we didn’t even interact , he just made me wait and canceled and now I’m late to work. I called customer service who said they don’t know what’s going on and can’t do anything.
This is a app you should use as a last resort, it will never replace Uber or Lyft or even Curb , it might be more pricey but it’s 100% reliable and the drivers don’t constantly try to steal from you.
Many people have had these issues , look at the reviews, just go to other car services making sure it’s not their sub brands, they do not deserve our money if they don’t care to provide a good service.
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