Leave a Review Mobile Passport by Airside
Simplified Process, slower line
I’ve been a fan of the Mobile Pass option. However, I’ve been disappointed with the low priority users of the app has in line when being processed by customs agents.
In DFW, the agents who clear US residents through customs also at the same time clear people who are in line with the Global Entry - so each time a global entry person steps up, they stop processing people with Mobile Pass and move Global entry customers ahead of those who have been waiting in line with the Mobile Pass.
Yesterday, the general customs line was very long (hundreds). The Mobile Pass line had 20 people in line. I went in the Mobile Pass line and my friend who did not have the app went in the general line. I waited 29 minutes to reach a customs agent who was taking Global Entry individuals priority to me. My friend who was in line with hundreds of general customs individual cleared 5 minutes faster than I did… Excellent work to the agents working the general customs clearance on their efficiency.
Very disappointed how the mobile pass line is managed and staffed. Many who were around me said it was the last time they would use this app if this was how the process was to be managed.
I tend to be in agreement with them.Show lessDFW Aug21
Great App But Not Useful
I gave this app 5 stars because it worked great and was very easy to use, but I recently traveled from Liberia Costa Rica to Dallas Fort Worth and once I was at DFW airport we were shuttled into the usual lines to go through US Customs and once we got to the Customs window all the guy wanted to see was our passports. There was only one other line we could have gone through (where there was literally no one going through and that was the line for Prescreened Global Travelers and I did not want to get out of line to ask if this App would allow me to go through, so I did not find the app useful for me and my family. I did however fill out my declarations form for my family and used the app to transmit that information to Customs electronically and that was much simpler than the paper forms I have filled out before. Funny thing is that I was never given or asked to fill out a declarations form by either the flight attendant or a Customs agent. I don’t know, but I am very confused about its usefulness.Show lessjeffkivo
Great App in Theory
Used Mobile Pass the second time arriving at LAX. The App works great but both times upon arrival the LAX personnel insisted I had to cue up with everyone else at the huge pass port control line, they didn’t even look at the App. Half way through another guy was yelling that Mobile Pass user needed to cue in a different line and I was allowed to move to the Mobile Pass cue further away where I wasn’t allowed to venture before. Just 3 people ahead of me and super quick here, however after picking up my luggage I again had to cue with everyone else at customs. When it was finally my turn after a 25 Minute wait I was told I had to cue at booth 6 - that cue was cordened off for everyone but crew members, so you couldn’t get there in the beginning. Some people however had been verbally instructed to move over there earlier and got upset as from their perspective I was skipping the line. But the custom officer waived me through, a 10 second scan of the App and i was done. So this was just a variation of my first experience at LAX with Mobile Pass - App works great and would save a lot of Time if LAX personnel was better trained, cue lines clearly marked, announcements actually clearly audible. Ideally you’d get a text upon arrival where to cue with your Mobile Pass - if you could have reliable wifi in the LAX arrival area which is yet another problemShow lessmtwolff