Leave a Review Airside Digital Identity
Waste of Time
Possibly the worst app ever designed. Tells you to place your phone on your passport to read the chip. After trying a half hour to get it to read the chip, I gave up. Heading to the counter. Screw this!Don’t use
Piece of garbage. I tried scanning every page of my passport, yet it could not locate the chip. Completely worthless.Worst app ever;don’t bother to use it
In order to board an Alaska Air flight we suddenly had to prove our identity using the Airside app. We spent hours trying to upload our passport info, drivers license and shot records. What a total waste of time. The instructions to scan our passports were ridiculous. Over and over we input our info, using the scan feature and trying to add the info manually. After many hours we finally gave up. Don’t waste your time, just stop at the check in counter and save yourself the grief. If I could, I’d give the app a -5.Show lessDeveloper Response
We're sorry to hear you had a negative experience with the app, and we'd be happy to provide assistance via our support channel at myside@airsidemobile.com. Please note that the Alaska Mobile Verify service is optional, and it serves to verify your passport for an international trip so you can skip this step at the airport. Travelers are typically asked to show their physical passport during the boarding process. Thank you.