Leave a Review Alto
3pm on a Tuesday - NO CARS AVAILABLE?
Decided to sign up for Alto so my teenage (+13) son could get a ride home from a school/learning event about 8 miles from my house. When I tried to use Alto to get a ride for him at 3p, I was repeatedly unable to do so—because the app kept telling me, sorry “it’s busy. There are no cars available.” At 3pm on a Tuesday?!? Tried about 4 times before I gave up. Immediate delete on this stupid app, and then I was left scrambling to find a ride home for my son.
Forget this app; Alto is 2.5x more expensive than other more commonly known ride services, and you can’t even count on there being a car. 1 star all day.Show lessBallisticSpear
Changed service territory but still billed me monthly fee
I have been an alto member for over a year and religiously used the service for trips to the airport every other week (as recently as 2 weeks ago) and I would have given them 5 stars for the service.
Recently, they changed their service territory to exclude my home making me unable to use their service, but they will not let me request a refund of my membership fee. I understand the need to change the service to make it work business wise but screwing around over previously loyal customers in the process is unacceptable.Show lessAmprin
They need to expand
I was going to use their ride service signed up for the 14 day free trial I wanted to see how much a trip from my house to my local mall would cost but even though I live in Los Angeles apparently they don’t service the valley which is the area I live. However they respond super quickly to emails and cancelling my membership was easy as was deleting my account. Will continue to use Uber, it’s served me well, but once Alto expands and starts servicing the valley I will give them a try.Show lessDeiytrea1