Great app, minor issues
In addition to all the great content, I love being able to see all of my points/miles in one location! I especially love the feature that calculates the value of all of my points/miles. The Quick Tools & Guides section is top notch and super super helpful. The reports tab is also helpful in knowing if I’m effectively using my cards...when it’s accurate. The point rates in the app don’t always match the actual rate for the card. For instance, my Sapphire Preferred gets 3x points on ESPN+ but my report says it only receives 1x point, so it says my best card is my Freedom Unlimited. It’s the same issue for hotel cards. I used my hotel card for hotel stays/events (6x points) but it only tracks it as 2x points in the app as regular travel transactions.
Show less
Response from developer
Thanks for your kind feedback! Our Support team would be happy to assist you with any issues you are experiencing. Please email support@thepointsguy.zendesk.com.
So close to being great
In theory, this is the app of my dreams: an integrated place to track all of my points with the most trusted brand in the points game standing behind it. In practice, it has too many bugs to be usable. At first, I tried alerting the devs to a few issues, especially with the transaction categorization and syncing. They brushed it off saying they had already fixed the issues (when they obviously hadn’t). As more accounts had syncing issues and the missed points feature became completely unusable, I slowly gave up on it. The final straw came when the app completely locked me out saying I’m on an “untrusted network” both on my home WiFi and on data. Utter garbage.
It’s even more disappointing coming from a brand I really trust and value. With a little more investment, and time, this could be the all in one solution we all deserve but for now, it’s not worth my time.
It’s even more disappointing coming from a brand I really trust and value. With a little more investment, and time, this could be the all in one solution we all deserve but for now, it’s not worth my time.
Show less
Long way to go
Continuously asks me to enable notifications when going to the points screen every time, stop asking, I don’t want notifications. The news tab is super unintuitive. You click on “read more from latest” only to find articles from the past few hours are missing. Then to fix you have to go back out, pull to refresh, then go back in. Why not just like automatically refresh? Then when manually modifying the amount of points you have, you have to hit both “Done” then “Save”. There is ZERO reason to have it be a two tap function to save. Feature suggestions. In the points tab, you should be able to customize the value per point for total estimated value reporting purposes. The app is also missing a lot of functionality and tools that the web version has (Points vs Cash Calculator), list of points valuations, etc. Finally, this app absolutely needs dark mode. No idea how new apps are still being released without it. Could go on. Just not a very enjoyable app. The little details simply aren’t there.
EDIT: Sadly I’m having to reduce my rating from 2 stars to 1 star. The app will no longer open and just is stuck at the splash screen. Feels like this app can’t even get the small things right anymore. Next step is gonna be to delete it. Just awful user experience on every level.
EDIT: Sadly I’m having to reduce my rating from 2 stars to 1 star. The app will no longer open and just is stuck at the splash screen. Feels like this app can’t even get the small things right anymore. Next step is gonna be to delete it. Just awful user experience on every level.
Show less