Leave a Review Amex
Horrible Customer Service
American Express is supposed to hold themselves to a high standard of care and to be known as a pinnacle of service. I have never been more disappointed with a company than I have been with American Express. I was given an offer in the mail to get one of their cards and thought, why not? The card they gave me was only $1k as the starter limit and when I applied to increase it to $5k as a starting increase point, I was declined. Which was confusing for me being that I have good great, I never missed a payment on the card, and I make over $120k per year. I reviewed the report and it stated they couldn’t pull my credit score and when I called the agency, they told me there is no issues on their side. I called Amex again and they told me I need to contact the agency again because it’s on them. They passed me around 5 times to finally tell me this. When I explained that the agency already reviewed my details and there was no freeze and no pauses on the account, they told me it wasn’t on them. This is the most disappointing customer service experience I have ever had and I’m beyond disappointed that they would ever feel they are a company worth holding the selective Black Card. My grandfather had one of these cards and it is obvious that the service of the company must have declined since then, as he believed in the organization.Show lessTryhardturtle
In love with AmEx!
As a new member of the American Express gold card club, I have to admit, there’s something exhilarating in holding that shiny card in my hand. It’s a tangible symbol of reaching a milestone, a reward for the hard work and dedication I’ve poured into my personal and professional lives.
From the moment I receive my gold card, it felt different. It’s not just a credit card. It’s a statement. The first time I used it I couldn’t help but notice the little thrill that came with it. There’s an undeniable sense of prestige and accomplishment attributed to the gold card. It’s like having a VIP pass to all exclusive benefits and exceptional service.
The American Express gold card is so much more than just a financial tool, it represents all my hard work and achievement to deserve this status. The rewards, service and exclusive benefits, make it work a worthwhile investment and I look forward to enjoying all the advantages it offers as I continue to explore this exciting new chapter.Show lessLisa Ciancarelli
Waste of time and money
Amex spent over 28 minutes to deny me a reasonable request for canceling a $29 fine/fee the charged for mistakenly making a payment with a no longer existing bank account. I corrected it immediately by paying from the right bank account (within a minute). I called costumer service the same moment and notified them about the mistake and they would ‘fix’ it. Two later I called them again to remind them about the unusual incident. Again being told that I shouldn’t worry. A day later I noticed the $29 fine due to ‘insufficient’ funds (was not the case; I simply closed the bank account a month ago). While wasting time AND money, 2 representatives and Supervisor Frank these 3 went above and beyond in providing bad customer service. So AMEX used 3 employees for nearly 30 minutes to ‘save’ AMEX $29.
‘Great job’ by these 3 professional ‘we’re
sorry for the inconvenience’ saying customer service workers. They did not only waste their own time but also 30 useless minutes of my time, blaming everything ‘on the system’. So apparently the system is not designed/used to support providing customer service but to make decisions that don’t make any sense. Result; AMEX will lose a loyal client over $29. Shame on AMEX. This case doesn’t even deserve 1 star.Show lessFup G