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Getting buggier and buggier
For the first two or three years I used this app I had almost no issues, but over the last six months the app has been giving me a ton of problems. It is slower but more importantly the functionality is frequently broken. For several months, the account balance would not update after I made transfers unless the money was unbucketed. However, if I went to make another transfer the correct balance would be shown under the “to” and “from” pick lists so I knew the transfers were going through right away. I submitted feedback about this and talked to support who told me it might be my older iPhone because there was no similar issues reported with other users 🙄 low and behold a month later when I updated the app the problem was finally solved.
Recently, my transaction history has disappeared and I’m seeing a message that says there’s no history under the account within the last 120 days. Idk what’s going on, this wasn’t even from an update so it seems like some of their database infrastructure is breaking on the backend or something.
I love some of the features and convenience of this bank but it’s quickly becoming less convenient because of the defects.Show lessDeveloper Response
Hi, thanks for sharing your feedback. Please give our team a call if you continue experiencing issues - for Ally Bank assistance,1-877-247-2559, or 1-855-880-2559 for Ally Invest.Going back to CHIME - I just can’t anymore!
I’m not the smartest when I comes to finance-I’m more artistic numbers aren’t my thing! I like simple and straight forward - I’m not even asking to be EASY to use! It’s like everytime I open this app there’s an update and then I’m also being told I’ve not set up for facial recognition 😒 it’s been a year now or actually Nov ‘24 would be two years since I switched and I’ve regretted ever since! I only opened this account because chime don’t do wire transfers and Ally was suggested to me by my nephew he graduated with his finance degree so ok he’s smarter than me 🤷🏻♀️and he knows more than I do….well 😒 I’ve been miserable dealing with this app. The only reason why I haven’t switched is because for the past 6 months we’ve had a lot going on in life; illnesses, moving, new jobs, loss of jobs and just trying to adjust to our new lives! Honestly the only thing I’d miss is the fact that Zelle was built into the app lol 😂🤷🏻♀️ but hey for you finance peeps hey to each their own right?! Chime had the simplicity that I now miss sooooo much! Honestly I kept hoping I’d love this app but I just can’t anymore!Show lessDeveloper Response
Hi, we don't like hearing this. If you'd like us to connect you to a team member for further assistance, please send us your full name, phone number, the type of account you have with Ally, and include this review to allycommunity@ally.com. ^MGBug city
I have had multiple issues with this app over the past few weeks. I had card controls on my debit card from a few years back and forgot it was locked and tried to withdraw money - this got blocked as expected but wasn’t an issue since I remembered I could unlock it through the app. And even got a notification about it saying I need to unlock it.
However, when I went to the app I realize the option for card controls has disappeared entirely so I call in - maybe I missed it. After standard troubleshooting to make sure I wasn’t the issue they Eventually they had me read every menu option and confirmed it wasn’t on me. I asked them to send me a new card with a new number because the whole thing made me feel like their security was a joke seeing as the controls weren’t validated before release either… so 2 weeks go by and I get my card and call the number to activate it. After verifying my and the cards info via the phone prompts it has an issue and again I’m back on with support telling me something is wrong on their end and they wanted to set up a temporary pin but if the phone has failed already why would I trust the same prompt to update the pin.
Software has bugs and I accept that. However, banking software is supposed to be better and run through more tests to make sure this type of scenario can’t occur. I am so annoyed at this point I’m likely giving up on ally in lieu of another bank.Show lessDeveloper Response
Hi, we don't like hearing this. If you'd like us to connect you to a team member for further assistance, please send us your full name, phone number, the type of account you have with Ally, and include this review to allycommunity@ally.com. ^MG