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HORRIBLE Current dispute process
I am crying as I right this because it’s so sad. I am looking into other options as well. filed a dispute for a large amount of money. Multiple transactions happen in a matter of five minutes that I did not do or authorize the merchant to take. Merchants are out here doing what they want and current dispute process is horrible experience. They do not investigate or help. They refuse to give professional credits or follow Reg E guidelines. It’s honestly sad. I have had a bad experience. They take forever to respond and have no phone number and once you follow this dispute, they immediately deny it with no proper documentation, even if you have sufficient documentation to provide that a transaction was unauthorized or you did not receive a refund had no response to none of my tickets that I’ve made, it will take up to 5 to 7 days to appeal a request and it has been over seven business days. It’s honestly sad.
I get my direct deposit in my account and as of today I have changed that it’s honestly sad what these customers are going through including me I looked on better business Bureau and see all these complaints about this bank and I wish I would have seen it before I opened an account with them they are good but when it comes to the process, it is a horrible experience and it’s for someone going through something like this that they do not have any type of sympathy or want to help.Show lessDeveloper Response
Hi there, we're sorry to hear this and want you to know that we take fraud very seriously. We can assure you that our team observes federal regulations and industry standards for disputes when investigating claims. If you have any questions or concerns, please contact us at reviews@current.com.Do not use….zero stars if I could!
I’ve banked with them for a couple of years and there is a reason we do not use them as our main bank or have pay checks direct deposited into the current account. I’ve deposited a couple of personal checks on their mobile deposit and every time they hold the check for 5-7 days after it’s cleared the check writers account, I had to message them once to have them put the money in my account after they had and held the money for 3 weeks after I deposited the check and it was suppose to be in the account according to them. This last time and why I say do not use them, I deposited the check it was accepted and taken out of the writers account and they are still holding the money to “make sure it clears the person who wrote the checks bank” even though it has and has been sent to them, the check was all the money we had and now we can’t get food or formula for our 3 kids because they don’t care about their customers I’m convinced they would have kept the money had I not messaged them the last time. I’m having to have my grandmother cancel the check on her end and rewrite it so we can just cash it because they don’t care if that’s our only money they are greedy and no other bank holds checks for 7-10 days especially when it’s cleared the writers account. Do not use them and if you do, don’t do mobile deposits cause you’ll never see your money or you’ll wait weeks to get it no matter how long you’ve banked with themShow lessCurrent can help with your life.
After destroying my credit, automatically tried to fix it at cheaper payments. Did a debt settlement, that I thought would help me. I was up to date with all my credit until it started to get overwhelming. I let it all go because o thought the debt settlement would help me to be more at ease. Needless to say that was not true. Before canceling them, I decided to to do good credit for life. Unfortunately they were only able to get one deleted off my credit. During the process, they wanted me to get another credit card, which was really hard since that what got me in this mess in the first place. Took me a while, but got one. Now they give me an option to increase my high credit, but decline every time. I like current because they gave me an option to build my credit which is what I’m trying to do, but I set my credit limit. Not the credit card companies, not a loan company. I use current as my shopping on amazing, subscription, and saving for vacation which I have not been able to do yet, but will. Current gave me this opportunity to help with my credit and I’m grateful. It gives people a change to improve their lives, which out
necessarily getting into debt.Show less