I’ve had Venmo for years and in theory love the convenience and ability to connect with it socially when paying for drinks or when my band gets paid, etc. - however - I am only able to fund my account (from any source, debit or external account) about 25% of the time. Far more often than not, I get an error message that doesn’t give a reason or explanation for the problem, and when I do, it’s a message saying “[I’ve] reached [my] transfer limit,” which should not ever happen, as my account is verified in every way possible through Venmo and through every other financial account I have. If this were a new app, I would understand these sorts of hiccups, but this thing has been around for what, over a decade now?
I’ve been back and forth with their support team at least a dozen times in the last year and a half to no avail. There hasn’t been a single time they’ve been able to help me at all (and I’ve checked with my external accounts, which all assure me they have no issues on their end. Venmo is the common denominator with these issues and I have no problems otherwise from my other accounts with other apps).
I really wish I could give 5 stars, as I would truly have no qualms or even suggestions for improvement with the app if it worked like it’s supposed to. Unfortunately though, it does not, and there doesn’t seem to be any effort being made to correct it.
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