Great - if it would work
I’ve had Venmo for years and in theory love the convenience and ability to connect with it socially when paying for drinks or when my band gets paid, etc. - however - I am only able to fund my account (from any source, debit or external account) about 25% of the time. Far more often than not, I get an error message that doesn’t give a reason or explanation for the problem, and when I do, it’s a message saying “[I’ve] reached [my] transfer limit,” which should not ever happen, as my account is verified in every way possible through Venmo and through every other financial account I have. If this were a new app, I would understand these sorts of hiccups, but this thing has been around for what, over a decade now?
I’ve been back and forth with their support team at least a dozen times in the last year and a half to no avail. There hasn’t been a single time they’ve been able to help me at all (and I’ve checked with my external accounts, which all assure me they have no issues on their end. Venmo is the common denominator with these issues and I have no problems otherwise from my other accounts with other apps).
I really wish I could give 5 stars, as I would truly have no qualms or even suggestions for improvement with the app if it worked like it’s supposed to. Unfortunately though, it does not, and there doesn’t seem to be any effort being made to correct it.
I’ve been back and forth with their support team at least a dozen times in the last year and a half to no avail. There hasn’t been a single time they’ve been able to help me at all (and I’ve checked with my external accounts, which all assure me they have no issues on their end. Venmo is the common denominator with these issues and I have no problems otherwise from my other accounts with other apps).
I really wish I could give 5 stars, as I would truly have no qualms or even suggestions for improvement with the app if it worked like it’s supposed to. Unfortunately though, it does not, and there doesn’t seem to be any effort being made to correct it.
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Frustrating update (added clicks, hidden transaction descriptions, & resetting of scroll position)
I love Venmo but one of the recent updates is very frustrating and has made me dread using the app. In profile>transactions (I also don’t understand why wallet is the default tab instead of transactions — wallet is so secondary), you can’t see the descriptions of the transactions anymore. You have to click on the transaction, go to a new page, and when you go back it resets your scrolling position so you lose your spot. This means if you’re looking at transactions from a long time ago, you have to re-scroll all the way back down every time you want to see the description for each transaction — which you most likely do because you don’t remember what those transactions were for. This also means that if you lose track of which transactions you’ve already checked and click them again, you did all that re-scrolling for nothing. Then, sometimes when you do all that scrolling the app glitches and you have to force close the app, starting the whole process over. Why does it take literally 0 clicks to see other people’s transactions with descriptions, but 3+ clicks repetitively (plus endless scrolling & app-reopening) to see your own?? I just want to be able to scroll through my own transactions and see the descriptions like you can with other people’s profiles. This is how it was in Venmo’s original interface and I wish it could go back to that.
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Alberto Vasquez
I have not been able to use my Venmo account for about 1 month maybe longer at first they said I needed a new card ok I ordered and received my new card and still nothing account not working, then they said we have to verify who you are ok I sent in pictures of my Drivers License and a picture of me holding my Drivers License next to my face, and then they wanted a copy of bank the statement that is linked to my Venmo account so i sent it in , and then they said they had to verify that account by sending 2 small deposits and when they arrived to my I had to tell them what those amounts were so when they were deposited into my account I verified it through my account and my Venmo account is still not working. At the beginning of this account suspension I was able to talk with someone about my account they told me that it was because of some suspicious transaction so I asked which ones so I can look at them and maybe explain what they were for but that didn’t know and that I had to go to the live chat and chat with somebody to resolve this and I was like really I was able to talk with someone a couple of more times but now I’m not given that option anymore it’s like they have me blocked from talking to a live person but still can’t use my account. I can get on my account and look at it but I can’t add money and nobody can send me money all I can do is look at my account cause i try to add money cannot add money please chats with up on the live chat
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