Transferred $90 into the account because it was working perfectly fine as long as the balance was only $5 or $25, but as soon as I sent the entire balance of my other bank account into it, which I was relying on to use over the weekend, they decided that was the moment to put a sudden hold on my account, holding my money hostage for several business days until they’re satisfied that I am who I say I am. I would’ve put the money somewhere else or left it where it was if I’d had any reason to suspect that it would suddenly stop working the moment I put my money in there… I only used the stupid app because it was more convenient and easy/free to send transfers to from PayPal. Now I’ve lost access to every penny I had set aside for food and other necessities this weekend. Will probably end up being assessed late fees for bills that will now not be getting paid. Awesome. If there was an issue with the account, why did they let me make it and accept my transfer? I, like most other people, do not thoroughly peruse the terms and conditions before I go about these things.
I guess I’m going to have to be more diligent in the future / will definitely not be using Venmo any longer. I like to be able to rely on my funds remaining available for at least an hour after I deposit them into an account that has no problem whatsoever accepting their receipt, but suddenly notices an issue once I go to spend them.
Most frustrating experience ever when support is needed and attempting to contact,m. Given me nothing but problems every time when trying to resolve an issue, my gf has $40 stuck in her frozen account and accidentally deleted the email with instructions on how to fix the problem, when trying to find mmm deal with that problem the only reply she gets is follow instructions on the email sent, I’m having issues trying to send money and tried everything but just being denied with no explanation, no card compatible to transfer to instantly, won’t let me send to the person I’m trying to send money to, won’t let me send to their PayPal or anyone’s PayPal through Venmo, ordered card because that seems like it’s the only way I will be able to access the funds, had the card on Apple Pay, but that doesn’t help me send money bc they don’t have an iPhone, and had to setup Apple Pay again so need the 3 digits but can’t get into my account now, idc what the reason is it’s my account and I can verify my identity, it’s ridiculous having to deal with this stuff when there is no fraud going on both with my gf account and mine, plus having to wait days I’m guessing even if the email wasn’t deleted and for a reply to the email I sent just now about my issue, and having no other way to contact a real person, number is a robot chat bkt is a robot and it says chat on app which is probably a robot to but can’t get in my account anyway
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Do not EVER use Venmo, they take WEEKS to process purchases then they charge you 5 days later when you bought something yesterday, so while they can wait to take your money out of your account, wait not even your account they’ll take it out of any bank/ card you have as a backup yet the charge is technically coming from them, they froze my account for 2 weeks over a $2 charge, the dummies tried to charge me again so I closed my bank account so now they are scrambling to collect the money they want to steal, I hate this company so much, do not use them they are slow as processing any purchase, careful anytime you do transactions it will take from not only your Venmo account but your backup account if you have one linked, customer support is useless saying we are just trying to collect our funds, yeah I bet you are you scammers, well my bank account is closed and you don’t have the info to take money from it now cuz I’ve outsmarted them, they freeze your account even though you clearly have money in your account but they freeze it to get you to pay extra to them when they take so long to charge you for a purchase by the time they charge you you probably already spent the money, be aware of seeing ACH on your bank account cuz they will keep charging you over and over claiming you owe money to them, screw you Venmo go to h*ll, cashapp is going to put you out of business, so I’ll happy await your fall to ruin :)
First off, you can’t even call a representative, you have to chat through a online text service which is extremely frustrating. Second I was paid two separate payments over month spans of 20$ and 30$ equaling 50$ total. A month or so after the kid requested a refund and venmo authorized it with no proof, evidence, or anything showing he was “scammed”. I had screen shots showing him saying he never requested a refund and I have messages with the Venmo service team guaranteeing the money went back to his account. I have no clue why Venmo authorized that refunded transaction in the first place, but because I had already used that fifty dollars way before he requested the refund, my account was then frozen and I had to pay fifty dollars out of pocket to unlock my account. From this day forward I will only be using Zelle, Cash-app and Coin base, three far superior money transfer sites. I was an active user of Venmo for over 4 years and it was extremely frustrating when I had one problem, and they claim a specialist will help and it’s just an automated text telling you that they can’t do anything and that I have to pay them 50$ for a refund that never should’ve been authorized as it was months later and I have screen shots proving the kid is lying about not requesting a refund even though Venmo “team specialist” is the one who guaranteed he received it. Very unhappy and spent over 6 hours trying to communicate and resolve the problem.
Developer Response
We apologize for the frustration you've experienced. Please feel free to reach out to us directly at app-reviews@venmo.com with additional details or concerns. Your feedback is important to us, and we want to ensure we address any issues you've encountered. Thank you for bringing this to our attention.I’ve used Venmo for years and have loved the ease of it. I’ve had no issues with them until recently. Both my credit card (not associated with Venmo) as well as my Venmo debit card number’s were stolen and hacked from someone online all within two days and were taken on a shopping spree. Luckily I have my notifications turned on whenever my Venmo card is used and as soon as two transactions came through that I did not do or recognize I went into my Venmo app and disabled my card and then proceeded to contact customer service. I let them know my debit card had been handed and I knew because my credit card was two days prior and I obviously did not mature the purchase. They canceled my card and sent me a new one. I submitted in a requests for a dispute to get the money back they had used and was told I would hear back from them from 1-10 days. In the same day I scouted the dispute they denied my disputes. I called into customer service the next day asking for a reason why my disputes were denied. They said my card was somehow there when the person made the transaction. They resubmitted a new claim for me to relook at the disputes and 2 days later they continued to deny me my money back I DID NOT SPEND. Even though they can see I disabled my card and contacted customer support immediately after the transactions were made to cancel my card and request a new one they are letting some thief get away with my money and I don’t get it back.
Developer Response
It's concerning to hear about the unauthorized transactions, and we deeply regret the challenges you faced during the dispute process. We want to make sure all angles of the situation are thoroughly reviewed. Please email us directly at app-reviews@venmo.com with your account details and reference to this review. We'll ensure that your case is revisited by our specialized team.I’ve had the WORST time dealing with Venmo for the past FIVE Months!! I deleted my previous account to completely start over new when I started having issues with that account (this is what the chat representative recommended). Created the new account, did all the verifications steps. My bank account was flagged and then it required to send photos of my drivers license and a photo of my banking account to match my account number and showing my name on the account (personal/private info was blacked out) they said everything checked out and was ready to go. Tried to do a test payment to a friend, wouldn’t work. They tried sending me a request as well. Wouldn’t work. Tried adding my bank card, wouldn’t work. That’s my only account I have, so I don’t have another to try to connect.
Spent weeks going back and forth on that one. They told me to delete that new account and connect again. Same issue, three more times. Even tried with my husbands info and no luck.
We do ALOT of sports and other activities where we NEED this Venmo account and I haven’t been able to use it or do anything and it’s an INCREDIBLY STRESSFUL issue that they apparently have “no resolution” to. Which makes no sense because we have no issues with PayPal who is through the same company.
I've been a Venmo user for a few years now and this is a finance app that does it right. I've loved seeing this company grow and expand their reach. It's the easiest way to send money between friends, and with the new update, everything is so easily laid out within interface!
You can tell they care about their users by how dedicated they are to both educating and making finances easily accessible for all. I use their credit card and it is easily one of my favorite credit cards I have. Your purchases are plainly laid out for you and automatically analyzed so you can see what categories you're spending the most in.
They have 3% cash back on the category I use the most, 2% on the second most used and 1% on everything else? It's a no-brainer! I can use the funds that are sent to my by friends to pay off my balance or I can transfer those funds to the bank of my choosing for free. I just ordered their debit card (no monthly fees, no credit check, and has overdraft protection) and I can't wait for it to arrive in the mail. They even have investing built right into the app which is something even the biggest bank apps are still lacking in providing to their users. Venmo is a one stop shop when it comes to finances, it would be the last finance app I get rid of. I never make reviews but they've honestly earned my praise and I can't wait to see where this company goes in the future.
If I could give Venmo zero stars I would. Very wrong for one person to say they didn’t receive something or a service and Venmo doesn’t even question the person! Their policy is just to automatically refund whoever requests their money back! But it gets better…. Because one person requested their money back on a service they already received, Venmo took it upon themselves to automatically refund the last several transactions to people that had paid me. This was to the tune of $275! It emptied my account out except $20! They never even asked me about this, they just refunded people’s money with no request! One of the amounts was a loan I gave that someone had paid me back!!!!!! I would never ever have used Venmo had I known this! Buyer beware, anyone at anytime can SAY they didn’t receive a product or a service and it’s Venmo’s policy to just automatically refund the persons money! They don’t care about the circumstances or what is ethically the correct thing to do, they are robots who can just refund money whether it should have been refunded or not!!!! Then when I try to shut the account down, they tell me that’s not possible for 6 months?!?! Why? Because you want more money to be deposited for anything so you can just automatically refund that money?!?!? I will say it again, I have never dealt with a company that has no ethics and the absolute worst communication of any company I have ever encountered before!! Stay away from Venmo at all costs!
Developer Response
We are very sorry for the troubles! Please reach out to us at app-reviews@venmo.com and we’ll take a look.If I could give 0 stars I would. A client paid me thru my biz account which I’ve been paid thru before from other clients without issue.
For some reason, I was sent an email asking me to click a button saying to “accept money” super fishy so I contacted my client who said she indeed sent me money there but it was not showing up in my acct. I then contacted Venmo to tell them what had happened and if I should click the “accept money” button which they confirmed was ok to do. No money appeared in my account. When I relayed this to Venmo support they said it was because my email address was not verified. I told them this hadn’t been an issue before as I’ve been paid thru this account before without issue. Still, I followed their multi step instructions to verify my email and nothing. I was passed to 4 different agents with the same instructions and no resolution. I have an email chain of at least 20 messages going back and forth. I finally took matters into my own hands and contacted my client to cancel her payment and pay me thru my personal acct which she did and I was finally able to receive my funds. I was spoken to condescendingly at one point with the agent telling me to read their instructions “carefully” after I had repeated all the steps back to them and then confirmed it was correct. It wasn’t.
Due to inept customer support, I am closing my biz and personal acct.
Cailin!!!
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