Leave a Review Venmo
Best Money App outside of actual Banking
2022 was difficult for me financially but when I signed up for Venmo it was a sign of hope. If there is ANY company that has a huge heart for their people it is this one. I tell whoever reads this in all surreal honesty. It has been a life saver almost having Venmo. Using the program is very simple and easy. There is absolutely nothing complicated about Venmo which is great. It is nice to see a program where they help you grow and develop your financial potential.
I had been going through the past year with a lot of financial loss and troubles. I opened up a Venmo account not knowing what was going to happen. I signed up for the debit card option and it has been a worthwhile part of my financial development. As a young adult, it is important to me to find financial programs that are not complicated, have dedication, and will help you along your financial journey. Venmo did just that for me. I had some problems a couple of times that caused me great concern with my Venmo account and customer service was absolutely amazing at helping me. If it weren’t for Venmo, I would not have a financial program to come back to.
It is important to find banking programs that help you and will work with you. My ONLY pet peeve is that Venmo does not support Apple Pay. It would be REALLY nice and amazing to see them enable Apple Pay as an option in the future.Show lessDaniel Schlegel
Account owners should have more control over moving their own money from account to account
It’s unfortunate and unclear really why it is not a permanent service to provide to your verified customers… I have had to utilize my Venmo account a couple different ways and for different reasons mainly whenever one of my traditional bank accounts have needed new cards issued for various different reasons like lost cards or fraudulent activity or theft… I need access to my money and I don’t have time to go withdraw it and this day and age some banks won’t even talk to you unless you have your physical card active and on your person so how can I possibly provide that if they are automatically deactivating my card until I can find the time to wait on hold all day in order to verify my transactions? Venmo was offering me a great service and favor by having the instant transfer from my checking account for a limited time for whatever reason perhaps I was a guinea pig but either way I was thankful and quite upset that I don’t have it available to me anymore and I have zero idea why but I do know that every verified legitimate customer should have that service available to them after all it’s a back up card in my eyes and it worked beautifully when I had all the necessary features enabled to use it as such…Show lessKenna123654
Terrible Experience
if you think this app is best it’s not! they wouldn’t let me touch my money and when i contacted them they all stated the same thing literally THE SAME THING. if you work for a company and you can’t fully see why a customer account is being declined, then it’s not a company! all of my Christmas money was on my account to finish up Christmas shopping! and i wasn’t able to buy anything for Christmas! and i won’t be receiving any money till 28th! so very disappointed this was my first time using and i went through the whole verification process got myself verified and not to mention my name on my account on venmo and my regions bank card were the same, even contacted my bank to see why it was declining and my bank stated there was nothing wrong with my account at all! SO WHY ARE THEY HOLDING MY MONEY! contacted them on christmas eve, and i was told i could deposit after 2-3 hours of waiting guess what it still didn’t work! now guess who’s left without a paycheck or any money! well you guessed right me! and again they still told me to do a standard cash out and again i’m waiting till the 28th, i only used this account for my job bc it had snowed and nobody could get anywhere! never AGAIN WILL I EVEN TELL ANYONE TO USE THIS APP!!!! very difficult and they have no control over anything not even their system as my grandmother would say that’s a corrupt business. Have a nice day you careless ppl!Show lessyouwillrememberme
Garbage service
For some mystery reason my account has been flagged for a violation (this is coming from PayPal) with zero explanation or even any transaction specifica of how I supposedly violated any of your policies…but I have to take your word for it that you didn’t make some mistake etc and now I can NEVER USE this or PayPal again. No big deal I can use others but the point is that the way you have handled this is absolutely absurd. Makes no sense why you would not indicate to me at the very least what transactions were flagged as violations to be able to validate the decision to permanently ban me. TERRIBLE TERRIBLE BUSINESS PRACTICE. And to think Thai is likely all because of some unauthorized activity which you are supposed to provide support for and actually have done but despite acknowledging the dispute and refunding my money, you STILL have kept the permanent ban in place? The worst customer service ever, but no surprise really considering I was a victim of fraud in another PayPal transaction earlier in the year and it took me screaming about it on Facebook to actually get sometime to even bother to look into it and eventually get the issue resolved.
Terrible business practice and I hope the new world order that is coming out a you out of business. You don’t deserve business if this is how you treat customers that have been with you for well over a decade.
Garbage!Show lessDarth Fellator
Five stars ⭐️
I’ve used Venmo since 2016. It’s always been a great service. It can be rather annoying if you change addresses and opening an account because they want extensive documentation - however, in the long run that just helps keep your identity in tact. They are part of PayPal, so you can be sure that you will get refunded if you receive an incorrect item (make sure to check out saying you’re using a vendor), and while I’ve never had this issue, I know plenty of people who have. They do not charge any fees to use their card at an atm. The only issue is they don’t seem to partner with atm’s/bank(s), so you’re subject to that machines fees. If you have a place (in my area there are free use atms provided by PNC Bank at the gas stations, “Sheetz”, I recommend checking your area to find something similar) that offers zero fee Atm machines, I recommend going there when possible. Still, only getting charged on one end rather than both, is helpful. I also use a well known app (it’s green $) that charges for on both sides, and I had some fraudulent purchases and it took quite awhile to get my money back.
I also like that they offer the feature to hide your payments received and paid, if you don’t want people knowing who you’re sending money to.
Give Venmo a try, you won’t be disappointed.Show lessLouladoozle
The absolute worst customer support when you need it most
If you have an issue and need help you will regret using Venmo. Working with them has been the worst customer service experience in my life and I work in client service and really try to see the good in everyone. When my case with Venmo involving over $1,000 was finally resolved - after grueling, endless communication with Venmo’s team, mostly one-way, resulting in auto- responses from them and beyond frustrating redirection to email their team when calling, I vowed never to use Venmo again. Once my case was finally resolved by Venmo I was so happy to be able to be done with them! Yet the problem continues because Venmo will not allow me to close my account due to a technical glitch in their software still showing an open case. It’s been 2 months since my case has been closed and they keep telling me that engineers are working on this- for 2 months?? Last I was told they were elevating this case and I would be reached out to, but nobody has reached out. Its now been 2 months and all I want to do is close my account. If any scams or issues come up, I feel way more comfortable going directly through my bank or using Zelle. Venmo will not have your back or even provide adequate customer service if you ever need them. I do not recommend using Venmo if you have the option.Show lessMimi7767
Frozen account??!!
Normally I am very happy with Venmo, I have an account with Bank of America but still do the majority of my banking through Venmo. However, a recent issue has tainted my opinion of some of their processes and lack of a sense of urgency. I was attempting to transfer money to someone and it declined saying my account was frozen?? WTH!? I contacted support and was told that they had sent an email asking for a copy of my ID and because I hadn’t responded they froze the account. If I had responded with the requested information, I would have received instructions on how to unfreeze it. First of all, I never received an email. While chatting with the agent, I provided the information but still no access. They told me that the Acct specialist would be notified and they would contact me with further instructions and that this could take close to 2 weeks. WTH?! I use this account regularly and having no access to my money!! This is unacceptable customer service, actually I wouldn’t consider it service at all. There was no sense of urgency what-so-ever! At this point, I’m still waiting to hear back and won’t be holding my breath. If they can randomly freeze your account without any warning at all, that isn’t the way I prefer to bank. Seriously considering closing the account and moving to another banking service.Show lesstoots116
Cash app rating of app
I hate to do this but the fact is Venmo has been a great cash app for going on 4 years I’ve had my acct for. I’ve never had any problems, no fraudulent activity and still none. But, just recently I played the “middleman” for payment of rendered service done on a vehicle from my father. Everything monetary was fine upon payment day. Transferred money when Service was complete by my father. About 30 days after, my acct is Frozen, with a now negative total of 500$ which I owe to Venmo because they chargeback money that has been paid to me. While the customer can say 30 days after paying me, I don’t recognize this charge and she needs her money back is a big loop hole if I ever heard one. I gave proof in all honesty of the situation. And now I have to wait up to 75 days for an investigation that is self explanatory. She paid me, proof thru the transfer between our Venmo accts, and a whole 30 days later, she gets to say I don’t recognize this charge from her acct to me, and Venmo goes ok, here’s your money back and we’ll charge him/me????? please make it make sense. Well, I’ll just have to wait for their response now about 3weeks in just waiting. I’m so upset on how this could happen. And this is why I have to rate 1 star. This inconvenience is going to make me delete my accts with Venmo, and I just loved the app, but when this thing happens and the process is very lengthy to get any results.Show lessSkottySteeze
SCAMMERS -Watch out for scammers
I have to rate it 1 star as it doesn’t protect smaller business trying to get started. I don’t usually leave ratings but I used to love and use Venmo a lot until recently. Long story short I started selling stuff and used Venmo as a means of receiving money, but recently got scammed by someone after payment and them receiving goods. Few weeks later Venmo takes away stored finds with notification and few days after that, emails me stating that they are trying to dispute a chargeback as the costumer reported to their bank that they did not make transaction. After trying several times to get a hold of someone which I was never able to do. I filled out all information to dispute the dispute providing information regarding conversation about transaction, proof that they made transaction and everything. Someone emailed back stating that I would have to wait months to receive an update. Couldn’t use Venmo that’s entire time while I was attempting to receive additional funds from a past payout. After 2 months of waiting with no answer, I am still expected to pay out the person in order to unlock my account. Another few weeks go by and I get an email stating that Venmo is siding with the customer despite all evidence I provided. Watch out for scammers and keep receipts of everything and conversations of transactions, not that it’ll help.Show lessAm an iPod user
so frustrating
I’ve used Venmo on and off for the past two years and there have been multiple issues: constant technical issues with certain banks that block you from adding an account, transfer delays, etc. The worst was when I got a $70 payment in June, and was not able to transfer it to my bank, so I contacted support and they said I was a “security concern” but could not elaborate. I waited for a follow up but never heard back so I emailed them. Maybe a week later they told me the same thing but provided no solution once again. Then I tried to send a ticket but they immediately closed it. It took another two weeks to get an email requesting a bunch of verification, I submitted them, next day they told me they didn’t accept my image format and added a request for not only my ID, but a SELFIE of me and my ID. Which is just weird?? I submitted it anyways because I just wanted my money. Took another month to respond. They then told me to change my password and reply and that I would then be able to transfer the funds out but not do anything else per their “security concern policies” or whatever. I quickly changed my password and let them know. Now mid-September and still haven’t received a response. I still can’t transfer my money out. This is literally the worst service I’ve ever seen. And I’m still trying to figure out how a 19 year old college student getting babysitting money could possibly be a security threat. Pls just give me my money venmo😭Show lesslampbear
Developer Response
Hi there — we’re sorry to hear about the issues you’ve been running into with your account. If you have not yet been assisted, we’d be happy to walk you through whatever you’re struggling with if you reach out to us at app-reviews@venmo.com.
