Leave a Review Venmo
Worst customer service ever. ZERO STARS
UPDATE:
January 2021 - They froze my account again. They emailed me to verify my identity at 5 pm because I was busy and didn’t respond by midnight the same day they locked my account. Absolutely ridiculous!!! Not even 12 hours to allow a response!!! Now I have to go through the hassle of waiting for a certain representative to email me. A chat agent couldn’t assist. Last time this happened it took 5 days to get the issue resolved.
July 2020 - They froze my account when I applied for the debit card. I only get mail via a PO Box due to living in a small town. No luck with their customer service. They just keep saying they will escalate the issue and it will take 2-3 business days. I’m already past that. I’ve never had this much trouble. They’re owned by PayPal. I’ve had a PayPal account for over 8 years with my PO Box and the same information and they didn’t throw such a fit. They needed my address to mail the debit card. My only mailing address is a PO Box because that’s the only way we get mail in the small town where I live. I even sent them copies of my ID, bank statements and bills with my physical address that get mailed to my PO Box. Proving my identity. Venmo will not for any reason send a debit card to a PO Box. But all my other banks and credit card companies have no issue with it. It’s ridiculous.Show lessCelestialDoble
Payment Racism? I think so.
I sent a payment to my boyfriend to pay back for a dinner we split and our water bill. Because I referenced the name of the restaurant “Shiraz” in my payment so he would know why I paid extra, the payment has now been flagged. As someone who has been using Venmo for years, I am appalled. How is the payment for a restaurant flagged? Is this because it has a Persian name? This sounds a lot like racism to me. You need to do better. Many people rely on this service to pay for goods, send money to friends or family in need, split bills, etc. and do you think or expect that all will have White or American captions for their payments? I would guess most send payment reasoning in other languages. So if you are unable to dictate that Shiraz may be for something beyond the small amount of knowledge one system has, how are you able to “monitor” in other languages. My guess is that you’re flagging those more often than I will ever know simply based on language barriers alone.
Beyond that, why is a payment being flagged to someone on my friend list that I have paid back and forth for over a year? You would think a money servicing company would have better technology to track it.
I expect my payment to go through quickly with the Google search of the restaurant name that I provided since your “support” apparently was unable to do that themselves.Show lessEmilyBarnett
Customer Support Has No Clue What’s Going On
I’ve been using Venmo for quite a while now, and for the longest time I would have given it a 4 star rating, it’s a bit buggy sometimes and they hold onto your money for much longer than a typical bank transfer takes, but generally I didn’t have much of an issue with the app. However, that changed as soon as I DID have an issue and needed to reach out to customer service.
Just be warned if you have to reach out to customer support for anything other than a replacement card, they don’t give their support reps more info than they have already given you. From what I’ve gathered, reaching out to support means they’ll just be giving you guess-work information based off the information you already have. This isn’t the support reps fault, but it does show Venmo has a complete lack of care for not only their users, but for their employees trying to provide customer service, no one has been set up for success here. If I could stop using Venmo I would, it seems to me that they care more about holding onto your money for 3-5 (almost always 5) days, not giving you any real information as to why, and letting their staff receive all the consequences and it shows. When I have a problem with my account I want to speak with someone who can give me real answers and Venmo just doesn’t have that. I’m not looking for someone to rephrase the information I already have, I’m looking for help. Do better Venmo.Show lessRae Alexis
⭐️⭐️⭐️⭐️⭐️
Honestly I will only use in alone now prior to the other day I was on the E using cash app but now I see Venmo actually works to resolve problems for their customers Cash App was basically like there’s nothing we can do we’re ending the conversation bye.
They didn’t say here is what we found out do you have any more questions I can help you Liz nothing like that very nasty basically like since we have no answers we’re gonna and the conversation here and that’s it and I just didn’t like the way they push me off and pushed me to the side as if I’mNothing but I do not recommend Cash App to anyone their customer service is the worst Venmo is the best Pay Pal’s second and Cash App is not even on the same category of them to Cash App will take your money and then they will not tell you who they charge the money to so you can call that person and dispute the charge no they’re gonna just push the charge on my account and not tell me anything more other than we’re gonna end this conversation byeThey they didn’t ask one time do you have any more questions is there anything no and unfortunately I have to stay with Cash App for a little bit longer but I will be converting over to no catch up soon once I get everything straightened out becauseHad no interest in helping to customers solve a problemShow lessMaffew2I5
Keep all your receipts they will not refund you for errors
Been using Venmo for several years. I’ve had the debit card which is very convenient since transferring money to a checking account takes days. However I had a local homegoods store double charged me on 1 single transaction they had me put in my card and then said it didn’t go through… so I put in a second time and left.. 3 days later I saw I got charged 2x and since I had chose email receipt that I guess I deleted the store couldn’t fix it. Venmo had contact info for the store who agreed to pull the surveillance for them if necessary and after 2 wks they denied me the refund. I again gave them all the info and they credited my account asked for proof I paid with another method which i didn’t have because it was a computer error not a payment error … they took back the refund 5 days later. Which they said I would get 5 days notice for and I got no email. Also when every transaction goes through you get an email this transaction that was doubled I only received 1 email for the purchase. After much back and forth with homegoods tech dept they discovered it was Venmo’s error. We submitted that info to Venmo and now we’re 8 wks later they still have not responded. Ridiculous.Show lessfacelessfaeries
Privacy issues
Transaction wise I have really had no problems with so far. I haven’t experienced a frozen account or deletion. My main question is what is the purpose of listing transactions for everyone to see. I may be able to hide mine but I can still see everyone else’s. That’s a privacy issue. Why even do that? What useful purpose is there to list people’s transaction. I think it’s a horrible feature and has no practical purpose. No one needs to know who paid who for what. It doesn’t make it better because amounts aren’t shown. None of the transaction should be shown. I would really like to hear the answer to this question. What is the purpose? I know I’m not alone with this line of thinking because I’ve had conversations with people about it. If it weren’t for a few people asking me to add the app I would never use it even though transactionally I’ve never had problems. I think this feature is a privacy issue and it’s not your place to put out there who I’m paying money to and for what. It doesn’t even sound like it should be legal. I’m sure it is since you do it but it doesn’t sound like it nor should it be. I think that entire part of the app should be removed. But I would like an answer. I’m so curious to know why this is a good idea.Show lessDani.M.OR
Amazing App and Great Update
I’ve been a Venmo user for a few years now and this is a finance app that does it right. I’ve loved seeing this company grow and expand their reach. It’s the easiest way to send money between friends, and with the new update, everything is so easily laid out within interface! You can tell they care about their users by how dedicated they are to both educating and making finances easily accessible for all. I use their credit card and it is easily one of my favorite credit cards I have. Your purchases are plainly laid out for you and automatically analyzed so you can see what categories you’re spending the most in. They have 3% cash back on the category I use the most, 2% on the second most used and 1% on everything else? It’s a no-brainer! I can use the funds that are sent to my by friends to pay off my balance or I can transfer those funds to the bank of my choosing for free. I just ordered their debit card (no monthly fees, no credit check, and has overdraft protection) and I can’t wait for it to arrive in the mail. They even have investing built right into the app which is something even the biggest bank apps are still lacking in providing to their users. Venmo is a one stop shop when it comes to finances, it would be the last finance app I get rid of. I never make reviews but they’ve honestly earned my praise and I can’t wait to see where this company goes in the future.Show lessMaster DH 2014 Hunter
Unexpected Delays - No Course of Action
More than once my account has been “frozen” by Venmo. It’s a period of time when your account and your funds in that account are not accessible. You’ll be asked for an image of your ID to be uploaded and then told to wait. Ironically, the purpose of this type of service is to be able to instantly transmit funds digitally, from anywhere you have a connection to the network/internet. So when you may need the service the most, and have done everything you as a user needs to do, Venmo may choose to freeze your account for review. Which means, you no longer have those funds in your bank account and you can’t use them through your Venmo account. So in my instance, when I’m trying to get funds to a family member in an emergency, and we’re talking a couple hundred bucks, it gets flagged and held at the most inopportune time. And of course, those funds are now out of my bank account so I’m not able to reroute them a different way to successfully get them to my family member in distress.
And BTW, I entered those funds on Venmo buying some Cryptocurrency. Only to find out you’re not able to send or trade Crypto on Venmo. Completely useless!
That won’t earn you many 5 star ratings.Show lessUnsatisfied W/ Venmo
Not a fan - not a great app for business owners
Reported to Apple.
What a scam! I’m leaving a 1 star review… and it auto-populates and posts as a 5 star. And then doesn’t post! Not a great app for business owners, at least not for me. Loaded the app at the request of a client; fees were typical. I had to wait two days until a weekday to authenticate my business account. Authentication (email) kept opening the app and with no further instructions. My account was frozen without explanation. The bot-based chat only refers you to links that in my case solved nothing. Spent several days trying to in-freeze my account. No explanation was given. Customer service is done by email by the developers’ design. No exceptions. Terrible! In my case thousands of dollars were tied up in business account, so if you need immediate attention this not a good system. First email from “Jorge” was a copy paste and the only usable info was that another team needed to work on my account and that it would it be 24-48 hours. Imagine telling your employees on the day they expect to get paid that it would be 24-48, and then another 3 days for the money to transfer before you write them a check. Got another canned letter from “Greg” saying that they had lifted restrictions, but without explanation or how to prevent in the future. If it works for you that’s great! The 4.9 stars, after reading some, left me scratching my head. Hope that helps both users and Venmo.Show lessPastormlg
Terrible Security
Had absolutely no problems with venmo for the longest time and absolutely loved it. However I recently had my account hacked and the representative I spoke to basically told me that anyone with access to your email has free access to your venmo and can change the settings simply by email. They don’t check to see what device, phone number, or IP address the person is logging in from they just assume it’s you. Thankfully Venmo’s payment disputes was quick and resolved the case in my favor. Unfortunately instead of actually giving me my money back they simply gave me a venmo credit which can’t be transferred into my bank account like the payment that was stolen from me and despite settling the dispute in my favor they continue to keep my account frozen. Better security needs to be put in place, maybe 2 factor authentication, instead of just an email. They also need to own up to their mistakes and actually refund you when you get screwed by their weak security as opposed to giving you a credit. I don’t even want to use this app anymore for fear of my account getting hacked again, but I’m forced to because I have to spend the venmo credit in my account otherwise it’s like I never got the money back anyways. Although it doesn’t really matter though since I can’t make any payments anyways because my account is still frozen.Show lessGroupMeSux
