Leave a Review Venmo
Don’t make a mistake in this app!
I sent my brother money through Venmo 18 days ago. He had not used the Venmo for a while. After I sent the money my brother informed me that he was not able to get into his Venmo account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to Venmo’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him.
I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with Venmo anymore. And I am recommending my friends not to either.Show lessRNHC
They lie to you
I have never had any problems with this company/app but today really changed all of that. I wanted to add money to my account to cover some charges so I transferred almost $90 from my bank account to my Venmo account. If you have used this app before you know when you make a payment to someone the money comes out of your bank the next day. I checked my bank account and it came out so I check Venmo and it doesn’t show up. I talk to customer service on the chat, over email, and on the phone. Over chat and email they tell me it is run as an ACH transfer and takes 3-5 business days to show in my account. I work in a bank with these types of transfers and they never and I mean NEVER take 3-5 days. They take one at the most two days. Furthermore it was not run as an ACH transfer it was run as an auto debit (as if I swiped my debit card). I asked multiple times why I was being lied to and no answers just a run around. The girl at customer service on the phone was really trying to help me but she just didn’t have any information. I don’t know if she was new or if they just don’t care enough about their customers and employees to give them info and training to be able to help people.
Don’t EVER put money in your Venmo account. Wait for them to take it out of your account after you transfer it/make payments. They will take your money then lie to you and hold it for as long as they can get away with it.Show lessalanaalexis
Venmo is a horrible company
There are so many issues with Venmo it’s completely ridiculous. Their app is a complete joke. Every transaction I’ve ever done has had issues. Basically you get a generic error that says it’s your bank that’s the problem and that they are rejecting the payment. Which is completely untrue. That happens like 20 times and then randomly on that 21st time it goes through an hour or two later. The customer service is the worst I’ve ever seen. They deactivate accounts without giving a reason or even attempting to contact the account holder first. They just deactivate the account and say we are not going to give you a reason (claiming that this is to protect their other users because knowing why is somehow a security risk). They don’t even let you respond. “If you have any questions on this decision, this matter is closed and we can’t help you”. All the funds in the account they put under hold and you will likely never see them again. They are basically a bunch of thieves taking money from good people who made valid transactions that they deem invalid for their own made up reasons that they don’t want to share. When they see an opportunity, they cash in. I could keep going on with their bad business practices but my advice to anyone is just stay away. I personally wish I had never used their service, if you can use something else. Unless of course you like throwing your money in the trash or burning it.Show lessKevin.Christopher
Was best cash app until
I had a problem with my ATM withdrawal. Not having any transactions for over 24 hours, when I went to the ATM it declined me even though there was more than enough money in there. Thinking it will be a simple fix ended up being a 24 hour headache with still no resolution, And my money on able to be withdrawn or even used for purchases. Went from the best app to the worst app in one day! The funny part of all this headache, every time I called they said there is no holds or locks on your account everything looks fine. Something you must’ve done at the ATM cause the computer to decline it. They couldn’t clear anything in the system and the best suggestion was wait a few hours and try again. After trying again and again, and calling them again and again. I was still on able to withdraw from the ATM. They don’t know why I was being blocked and said there is no hold on my account. I said to them if I can’t withdraw from an ATM I guess there’s no point of me having the Venmo account and I should just cancel it. Their response was yes I agree that would probably make sense if you’re an able to use it. Never in my life have I heard a company tell you to cancel them. And that was from not only 1, but 2 people. 1 of them being a manager. And the crazy part of it all is still no one can override the computer that’s blocking me from using my ATM card. So needless to say I’m done with VenmoShow lessDklst
Venmo card has been nothing but grief
As far as transferring money to another person the service works pretty well , just like CashApp or PayPal.
The Venmo card has been a horrible experience. For the first few days I had and used it I experienced no issues. Today it was a entirely different story. My card with adequate funds on it was declined everywhere causing much embarrassment. I finally reached out to Venmo and after several attempts got someone on the chat option. They basically told me they were being declined for security and could do nothing to assist me. Under normal circumstances I could understand and actually be thankful for a financial institution protecting my best interests but my card was declined at Kohl’s department store, two gas stations and even the ATM. The representative hand no remedy to give me beside cashing out to my bank and using my debit card. That would have been fine but the instant transfer wasn’t an option so 1 to 3 business days is now what I’ll have to wait to access the funds. Long story short if you want to send someone money who doesn’t mind waiting to get the actual money in the bank for a few days then Venmo is a fine option. If you want access to your funds quickly or the ability to use a debit card issue free use PayPal or your bank. Today’s issues put Venmo on the bottom of my list for fund transfer services for sure and the person I chatted with just solidified that I am making the correct choice.Show lessPJB2B
Venmo is LITERALLY the worst!!!
When I first started using Venmo a year ago, I had zero problems. Friends and family would send me money and I would use “instant transfer” to my bank account since that was the quickest way to send money and I would receive it with NO ISSUES! All of sudden I am getting problems with the instant transfer. I have contacted Venmo myself and let them know the situation thinking they could fix the problem since it’s on them, but they are just useless and they offered me a “better solution” to the problem which was waiting 2-3 business days for the money to be sended to my bank account. HAHAHA NO. So apparently now their system is “declining” my instant transfer funds and there is nothing they can do about it. How could you not do something about this!? It’s your company declining my transfer! If anything YOU SHOULD BE THE ONE TO FIX THIS. All I am trying to do send MY MONEY that I need to in my bank account, and yet I can’t touch it. This is absolutely ridiculous. This isn’t the first time this has happened to me with the instant transfer fund, but now that this is happened to me a second time, I am done. After I figure out a way to get all the money onto my bank account, I am deactivating Venmo. I will never use Venmo again. If you read this, please don’t waste your time on Venmo, because like they told me, there is nothing they can do about it. I am extremely disappointed and upset. Goodbye Venmo. 👎🏼Show lessJules Jimenez
wish I could give zero stars
I have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again.Show lessbreiannmavraedis
Frustrated and Disappointed 👎
I have had three venmo accounts and all of them had been shut down without any explanation. I use this app as a method of payment for my car cleaning services and without a doubt, each one gets shut down without hesitation in a matter of a couple of weeks, very frustrating. Venmo makes no effort to provide me with a reasonable explanation as to why ALL of my accounts have been shut down other than claiming it was their decision and I can no longer use their services.
The third time this happened, I decided to call their customer service number to see if they could give me a reason as to why my account had been first locked. I called the direct extension that claims to handle exactly that. Despite waiting on the phone for 15 minutes, I was given literally no answer besides that I have to wait for an email to come (the one where they don’t tell me anything) which would take 3-5 days. Why have a direct line that handles frozen accounts when they really don’t handle anything?
What I ASSUME to be the reason for all of my accounts being shut down is that the name on my profile does not match the one on the card. Which for privacy reasons, I choose to only use the first letter of my last name, and when I made my other accounts and had to use my parent’s cards, of course the names would not be matching. Very frustrated and disappointed in both the customer service and the functionality of Venmo.Show lessalexiam.k
Was good-they Dont support joint accounts
They were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool.Show lessuihhkmbs
