Leave a Review Venmo
Reliable, User-friendly, & Convenient
I have yet to have any issues using this money transfer service. The app itself is simple to use & provides a convenient way to send & receive money between it’s users. Venmo not only provides independent contractors with an electronic avenue to be paid/reimbursed, it also provides users the ability to track their activity electronically & keep a paperless record of all of their transaction history. I use Venmo on a regular basis for both personal & professional reasons, it makes it easy for people, like myself, who don’t tend to carry cash. Whether it’s to pay a sitter last minute or make an impromptu purchase at a yard sale, I’ve been able to use Venmo in place of cash on multiple occasions, saving many trips to to the ATM. With the ability to instantly send & receive money, Venmo simplifies group spending by allowing a single person to make a purchase or cover a bill for the group as a whole rather than attempting to split the cost amongst multiple people. These are just a few of the benefits I’ve experienced as a Venmo user & I’d recommend this app to anyone looking to simplify their financial activities.Show lessDanilolololol
Doesn’t keep up with today’s technological expectations
If someone sends you money and you send that same money to others, or use that money at a point of sale…you should have no problem. BUT if you want to transfer money from your bank account to your Venmo account or vice-versa…it will take you a WEEK to get your money. They’ll take it out of your bank account and you won’t see it show up in your Venmo account for 3-5 business days. That means if you initiate a transfer after the cut off on Friday you won’t see your money for 6 days. No one takes 3-5 days anymore…Any other app does this almost instantly so why does it take Venmo so long? The customer service won’t give you any answers. They just read the information off of the website. I can read…and I DID read the information on the website before calling. I called because I want better information. Customer service cannot help you. They will just read from their script over and over again. You telling me it takes 3-5 days (over and over again) does me no good when I want to know WHY your process takes so much longer than every other one out there. The “it’s being verified” story doesn’t make sense with the technology we have today. Maybe it’s time to streamline your verification process??? Then I realized it’s a product made by PayPal. I had issues with PayPal and stopped using that a long time ago. Can’t call a pig a flower and expect it to behave like a flower. It’s still a pig.Show lesskayb3596
Poor Service and Potential Scam
Originally I downloaded the app to receive the $10 fee , the app was downloaded 6/5. The incentive was valid through 6/23. Of course many people would sign up, after signing up I waited two weeks to see anything. Yet to no avail I received nothing, I went on Twitter to see if my tweets to customer service and to Venmo went through; which they did. Going through I saw many people tagging them and I didn’t see anything of mine . Though people were receiving the $10 dollars. Upon attempt to reach out I got nothing only able to see that I have made an account but received nothing. Customer service is terrible no matter the method there’s no answer only them helping other people. I work in customer service so I understand high volume demands and service when there’s an incentive, but this is ridiculous. They falsely advertise their $10 dollars only to have people download it, it’s one thing if it was a late registration but this was in the beginning of June and it’s currently over and I haven’t received anything..nothing. At first I thought it was high volume but now it’s pure laziness as they deliberately ignore me. Then to my surprise they are selective with who they are helping. I would say one star but in reality it’s a zero. It’s been a month and then can’t deliver their stuff on time. It’s one thing if you are trying but actively waiting a month for something I deleted the app and account in pure disappointment.Show lessTheExploristChica
Treated me like a criminal
I rarely use Venmo only for small things usually, however one day after a larger transaction my Venmo account was frozen. I received an email from Venmo letting me know it was frozen but not why. I emailed them to ask because apparently that’s the only way you can communicate with them. I received an email that said someone would get back with me in 6-8 days. So 6-8 days later someone messaged me and said that due to suspicious activity and their inquiry into that activity I had been permanently deleted, but due to security reasons they cannot tell me what it was that I did wrong… I’m sorry, you can’t tell me what u did wrong?!?! I was unaware that my little life was such a security threat to Venmo and if I knew what it was I did wrong I guess the whole company would fall. Venmo made me feel like I was some sort of criminal. Luckily I was able to transfer my balance before I was deleted. Don’t know what would have happened to my money if I hadn’t. So beware of your transactions because apparently you can be a criminal too and I hope you can get your money back! Now they won’t even let me send a 1 star review it keeps making me pick a nickname and says they are all taken no mattter what I put in… so I will try to give it two stars if your reading this I guess it worked. But really I would give it negative stars if possible.Show lessTracyRoberson
The worse
I’ve been using Venmo for close to three years now, and I’ve had two major incidents with them. My account was compromised and someone else was able to access my funds and added their phone number about two years ago, after we got that worked out. Currently today I basically am being told that I cannot access the money that I have in my account because of something on their end not being able to transfer my funds to my other accounts when I use the same account to transfer money from the same Venmo account multiple times over the course of three years. I was on the phone with a representative more than two times this morning had to be put on hold and consul to be put through automated system he can’t really speak to anyone directly until you Google their number. Then when I get on the phone with the representative she left at my issue like it’s funny, I have money that I cannot access in my Venmo account. During this Covid pandemic thing should not be taken for granted and customer service should not be that difficult to get to especially when you’re trying to access your phone so to be left out over the phone was not cool! Whenever I get over this issue I will never use Venmo again and I would never recommend any of my friends or family to use the service seriously do not use Venmo they don’t care about your issues.Show lesscuppaco
Venmo is amazing!
Despite some of the bad reviews that I’ve read, I actually have had nothing but great experiences with Venmo! I started my account to only use it to send rent money to my landlord but then I said to myself let me try the debit card out, which is also awesome! I literally had no money to eat on at work for lunch and payday was one day away so I swiped my Venmo debit card just to see if it would work & it did! I looked in the app, so basically Venmo will take from your bank account in inclements of $10 even if your bank doesn’t have any money in it, which I love! But do not take a risk on it if you do not plan on getting paid within a day because then the money will be charged from you bank (WITH NO FEE best of all!) but if you don’t put the money to cover what Venmo took from your bank with in the next day then your bank will charge you fees of course, but I got paid that Thursday so my direct deposit hit before Venmo took it! So it was Perfect thank god I had “a borrow” in a since to get my lunch! Then paid back the before the money charged my bank account (paid for the items Tuesday night, then Venmo took the money out of my bank Thursday) 😊and (Knock on wood) I haven’t had any problems such as other reviewers on here! Thank God! Venmo is really great Believe it or not & I genuinely haven’t seen any fees what so ever like most prepaid cards/appsShow lessCece_Wats
Overall Good Experiences for Years
My identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience.Show lessAlfred Lover
Refused to Get Me My Money Back
Venmo has no good system in place for fixing scenarios where you accidentally send a payment to the wrong user. When I did this I immediately commented on the payment to the wrong user explaining the situation and asking for my money back. I also sent a money request to the user I incorrectly paid explaining the situation again and asking for my money back. The user took a while to respond and when they finally declined my request for my money back I immediately contacted Venmo support about the situation. Instead of starting with saying there was nothing they could do since too much time had passed since the incorrect payment was sent, support wasted my time over numerous days requesting extra information, requesting information again that I had already provided, and finally acknowledging that I had proven the payment went to the wrong person but there was absolutely nothing they could do about it. Instead of telling me that obvious response immediately they sent me down a rabbit hole and wasted my time first. They acknowledged that the user wrongly kept money that was not theirs and yet they refused to do anything about it. Even if I didn’t get my money back they should have at least suspended or removed the account of the user who abused the situation, but instead Venmo did nothing. Don’t waste your time and money on this app, they will do nothing to protect their customers from bad users.Show lessKag07
Horrible Customer Service
I would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. Venmo in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through Venmo froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, Venmo saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one.Show lessRNice00
Developer Response
Sorry to hear about this. If your friend still needs assistance with this billing error, please have them contact us at app-reviews@venmo.com.Beware using this app!
I used this app for a little while with very little issues until just recently. I need to transfer $800 worth from a friend you owed me money to my bank account. They paid via Venmo and now when I do the instant transfer to my bank account, Venmo will not allow the funds to transfer. When I spoke to a customer service rep they said to use the regular transfer option and stated that it would take 1-3 business days. All that is fine but the real kicker is they mentioned that the 1-3 business days are not guaranteed. There would be a chance that they would have to delay it further if necessary. They said they are not allowed to give a reason why the instant transfer won’t work nor why they wouldn’t be able to transfer the money past the 3 business days. When I asked if it was possible my money would be stuck in Venmo they were quiet and wouldn’t give me a direct response. Do NOT trust this app. Especially with large amounts of money. It was foolish of me to be inspired by small transactions to gain confidence in them with bigger transactions. My two cents is stick with Apple Pay or a regular bank account. If I did I wouldn’t be out over $800 in a few hours. DO NOT DOWNLOADShow lessShahshnk
