Leave a Review Venmo
Good app, with flaws
I have a few notes: a) could you guys make this more secure? We are handling money after all. b) the social component is cool, and thank God you can make it private now, because to have your financial life aired out like that is quite strange. I can see my ex’s current spending and some days it just pisses me off. Get it? c) what’s up with all the advertising? I get it you guys have credit cards, but I don’t need another card, leave me alone! d) my biggest pet peeve with this, and also with PayPal is that anyone can turn around and dispute something they’ve paid even though it’s a legitimate transaction, then you’re the one left scrambling to figure out how to prove that the transaction was legitimate while your account is frozen and WITHOUT the money owed to you, all because some bitter person went ahead and filed a case for refund with their credit card company: SCAM ALERT! They got what they paid for, but still they went ahead and asked for their money back! e) somehow Venmo doesn’t know that I have their debit card, it baffles me. But I have it, it works, and they continue to sell me their debit card. Weirdos.
Everything else is cool, it’s a very helpful tool and everyone and their mother (literally) is in there, so there isn’t really much of a choice: you gotta have it! Some people only use Venmo, and you can’t not pay back your half of dinner, let’s be honest, that would make you look really bad to your group of friends! LoLShow lessGabrielRSRocha
Terrible Customer Service
Venmo will not let me add my bank account. I have money in my venmo balance that is just chillen there that they won’t allow me to touch. I called customer support to see if i could add my bank acc manually but instead she froze my account and sent my info to an account specialist bc apparently she doesn’t have access to anything, she only answers questions. So now i can’t even send the money back to the sender and find my own way to get my money. Now she said i have to wait 7 days for them to review my photo id, why it takes 7 days to look at a picture i will never know. I lost $500 last year to venmo when this exact thing happened and i have a feeling i’m about to take another loss. If someone sends you money on venmo and your bank account is having trouble linking, DO NOT CALL AND ASK FOR HELP. They will not help, they will hinder you. I now do not have access to my paycheck until next month. They really screwed me over :( I absolutely hate venmo and would advise anyone who actually wants a money transferring service and not a money holding service to NOT USE VENMO, they will hold onto your money until it’s passed around to 15 representatives because apparently none of them have access to help anyone. What’s the point of customers service if you have no help to serve?!? DO NOT USE VENMO!!! My account has been frozen since December 2021, it’s July of 2022 and they are still holding my money from me. I don’t understand why i can’t have MY money.Show lessLydia Fioré
Venmo gave me a card but my money is frozen
Venmo is not a very good source for ur online banking! They make it near to impossible to get your funds. 2 transfer anything or even linking ur bank account! They don’t have a problem taking your money! They have now had my money which is only $10 for almost a month! I still have not heard from them and when I spoke with them they said that the problem will be resolved or an explanation as to why this has happened! Thank goodness that all I deposited was just that $10 and actually that was a friend that paid for my gas well actually I paid doubleI for that gas! If u are considering getting Venmo, search other resources because this is not the right decision for u or anyone! Well Venmo, y’all are forcing me to do this because y’all flat out refuse to give me my money or reach out and touch someone! Y’all like hands across America! What ever happened to the customer is always right? You had no right doing what u did and you even got my bank account here at home locked up and I’m in the middle of a Mortgage transfer! So I WANT TO EXPRESS MY GRATITUDE TO YALL! I want my money, I am getting an Attorney and I am contacting the Better business bureau come Monday morning yall have had ample enough time! Now if u don’tKnow how to run a business you might as well go ahead and shut shop and clearly that is exactly what is going on in this case God bless you and have a great day SHAWN HARRISShow lessStevie Ray Stockstill
Untrustworthy Vendor!
On 5/25, I finished paying for a Vacation Package to Cancun, Mexico. When I got there, none of my services were actually booked. No driver from airport, no VIP passes to the event, no hotel, and no excursions. I was going on a group and someone else was coordinating so I didn’t think to ask for receipts for each item. During that time I was getting feedback from the fake vendor asking for additional money for different things that went along with what we all were supposed to be doing. Thee other people were aquatint’s I knew from previous job, I did know the vendor personally so there was a level of trust. But, once I got to Mexico and had to pay 5x the amount due to last minute hotel, and door prices for all my events I reached out to Venmo to at least dispute what I paid the other vendor through their mobile app. They quickly put in disputes for each payment, and I ended up getting every dime back. It was a constellation prize, but I’m happy I didn’t just lose $1100 to a person who was pretending to be a travel agent. Definitely, kept me updated throughout the process and the refund was automatically put into my account! Definitely feel a lot safer using Venmo for other services since they require proof that products and services were actually provided.Show lessconsnce
Once upon a time…
Customer service is not an actual thing with this although there is someone or something that responds thru chat, they can’t or won’t help. Point: I was attempting to send payment, not aware of yet another update to app, and said payment went to the person 4x- instead of $7 , I was debited $28,over multiple days because my bank wouldn’t approve four $7 identical charges in 2 minutes. Upon seeing what was happening I contacted Customer Service at Venmo and was told that they could see the error, but I would have to get the payee to send the extra $21 back to me; I emailed the person who declined my request even with the explanation of why I was asking, as they knew I only owed them $7. So now, I am spending each day attempting to get these charges sent back to me thru my bank via dispute resolution and we all know how time consuming this nonsense is!! A week later, I am still trying to get my $$back and may not for months if ever. Apparently the app glitches Venmo has been prone to since I installed a few years ago just get charged to me, the customer, or leave me at the will of a person actually being honest and returning monies they are not due. I am done with this crap app, and I’ll use one of the services that actually work a greater percentage of the time. That, or I will just pay with CASH, so at least if there’s an error I can fix it immediately not over a 25 min ‘chat’ and 7 phone calls, and waiting for months to ‘maybe’ get my money back.Show lessCelia71
Little to basically no support with customer service
I used to be a long time user because it really made transferring money easy. As a freelance designer it made things easy with my clients when it came to payment or changes. I even eventually convinced all of my friends to get it for like food and drink transactions whenever we go out. After years and years of support I suddenly lost all functions to my account and when I looked through my emails and my contacted support the only answer was I broken some form of user agreement which I read through but was unable to figure out what since I only use it for work related and with my friends. When I contacted support I got some of the rudest people and some who would tell me to write or go to their main headquarters to get an appeal so I can figure out just what terms I broken. It happened all so suddenly it was basically “we no longer what you on your platform but please continue to support us” and that just left such a bitter taste. I used to heavily support venmo but now I can’t even use the app that I got all my friends on. I had to slowly convince them to switch to cash app or zelle because I had no way to pay them back anymore. If anything goes wrong with your account don’t expect them to give a dime to help you. You could be supporting them all you want for years and suddenly they no longer care.Show lessVenntix
I feel sorry for people who work for Venmo
If your having issues never chat with them in there text info they will have you on hold forever reviewing your issue an not have any authority over the matter, if you call there super friendly but also have no real authority other then help you look at your account an explain things because your obviously to dumb to understand the app. I opened an account to pay someone payment couldn’t pay them so I added money on my personal account then it said it need 3-5 days to show. The person couldn’t wait that long so I paid using another service then called Venmo because the texting system is useless told them what happened an they told me if I closed my account it will go right back into my bank account so I did an well needless to say it never made it been 2 months no money in my account I called back they helped me make a claim an now it’s another month an no help. If you use this app when you open it you need to verify who you are with a driver’s license an then you can have full access to there app. Found that out from the person on the phone all of this would have been avoided if I would have called an given them that in the first place. I can’t imagine the customer complaints here when the poor workers have no ability other then to talk to you about your transaction. I don’t believe they have this many stars.Show lessknotthappyvenmo
So thankful!
Venmo is the first place to actually approve me for an unsecured credit card! Now I’ve been able to get a couple of others! It’s super simple to figure out how to use it! From sending money, receiving money to paying for a purchase! I love how easy it is to pay on your credit card also! And it reports to the credit bureaus pretty much daily! So if you end up racking it up, make sure to pay a little on it here and there or to at least pay the minimum due by the due date and then your score will go up! I wouldn’t really max it out though unless you plan on paying on it real soon!!!! If it’s too high then it might affect your score! So try and take it a little easy! :) Oh and it did take around 14 points ISH when I applied. But it’s gone up since so I’m not really worried about it at all! I am very grateful for them!! If you think you can be responsible and ready to up your credit score…. Then this is definitely the one!! Self and Chime also helped my score. But this one is unsecured! :)) I’m not sure if it helped having just the regular card for a year that they first give you to transfer money between friends. But if it did then you might have to wait it out. It’s well worth it if that’s the case!Show lessLaurie7176
Usability is terrible
I never write app reviews but I feel so strongly that the venmo app is the worst app ever, and due to one of the recent changes, I had to come write a review. Using the venmo app is one of the most frustrating experiences ever and the fact that completing very very basic actions (ie. requesting money, viewing outstanding requests, cancelling requests, sending money) is extremely difficult is so whack. Coming from someone who works in developing software, I cannot believe whoever runs this app won’t prioritize basic usability and functionality. The app wont send money without crashing. The venmo team keeps adding all these pointless features while failing to even make the #1 task users take a seamless experience. The redesigns are so random and weird and do not make the app any better. They come with zero instructions on how to use the new interface. The button to view and cancel requests is randomly gone, and there are no instructions on how to now find them. If you’re going to change or remove a very important button, please tell me where I can find it. On top of that, I went to the venmo help center to try to find where I can view my requests and there are no articles. I would choose literally any other money transfer app over venmo in a heartbeat if it weren’t for the fact that most of my friends and family use it. If you work for venmo, I hope you read this review and feel dumb.Show lesspop galore fan
Horrible
I opened a Venmo account a few days ago and sent some money the same day. The website is clunky, counterintuitive, and had multiple options and offers that I absolutely do not need. The evening I opened the account I sent some money to a local service vendor. I saw him tonight and he indicated that he never got it. Looking at my account it shows that it was still pending even though it was sent three days ago. Tonight I just tried to transfer money from my bank into Venmo and three times it says there has been some problem and I should try again. Absolutely no explanation as to what the concern or issue might be.
I am absolutely astounded to find out that PayPal apparently also runs Venmo. In my experience PayPal is smooth and easy and intuitive, very straightforward and easy to work with and understand. Venmo has just been nothing but a headache for me.I am likely going to cancel my account but then reluctantly will try to re-open another account with Venmo. Unfortunately it has penetrated the market to the extent that it’s hard to get by without Venmo right now.
One additional small aside. The idea that you have to choose a privacy setting to keep your transfers hidden from the general public seems insane. It appears the default setting is for exposure of all transactions to the general public. Seriously?Show lessdan Meulenberg
Developer Response
Hey there! Thanks for the feedback. Sorry to hear you’re having an issue with the app. If you haven’t already been assisted, please contact us at app-reviews@venmo.com
