The worst customer service
The first few times I used was great and then nothing but problems. Month after month my account was frozen for the subscription fee not being paid when it was automatically coming out and every time I attempted to pay it i received an error so there was no way to pay. After many back and forth emails because you can’t call these people i finally cancelled my account. Few months later needing a couple dollars for an emergency before payday i reopened my account and gave it another try. Now they’re telling me they sent me an advance and my bank has no record of it. It’s not in my account i received no confirmation emails or texts as it normal when the transaction is successful. They will not provide any help. The app shows itself the last post to my bank account was made months ago. They refuse to cancel the transfer saying it’s already been processed but apparently not because my bank doesn’t have it so now they are going to take the repayment out of my bank account when I never received anything. The customer service is horrible if you need help. You won’t get any. I am still fighting with them over this. I can’t spend my day back and forth with emails that just keep saying it’s my problem to handle. Straight to the BBB is where I’m going after I leave this review. There are other apps that do this with more helpful customer service.
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Response from developer
Thank you for your feedback. We're continuously improving our products, so this feedback is extremely helpful. Please feel free to reach out to us at help@empower.me with any other questions or concerns.
I’m still in disbelief
Love love love the fact you are giving me the opportunity to do this. Sometimes things happen to us that are out of our control and we get punished for it so this is actually giving me an opportunity to put food on my table. I really really really appreciate this and I’ve no idea what this means to me when no one else will give me a chance and I don’t have anybody else to turn to, you or borrow it I’m not that person but my God you are heaven sent I will never be able to to tell you how much I appreciate this. I wish I could tell you my story I’ll give you a little synopsis my boyfriend of 16 years. I helped him pay back all his child support rears well whenever all that was paid off, I needed him to help me start paying the bills this time he had a major drinking problem and I said I was moving out for six months so he can rethink everything and maybe decide to do some changes himself and he sugared my gas tanks in my business so that’s the things I got and also he stole one of my credit cards and put over $3000 on it. My credit score was almost 800 now it’s in low 400 because of all this I had to had terrible credit so I had to pay four dollars a week to live where I was living from starving to death, but I was trying to survive again you know how much appreciated thank you again
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I’m still in disbelief
Love love love the fact you are giving me the opportunity to do this. Sometimes things happen to us that are out of our control and we get punished for it so this is actually giving me an opportunity to put food on my table. I really really really appreciate this and I’ve no idea what this means to me when no one else will give me a chance and I don’t have anybody else to turn to, you or borrow it I’m not that person but my God you are heaven sent I will never be able to to tell you how much I appreciate this. I wish I could tell you my story I’ll give you a little synopsis my boyfriend of 16 years. I helped him pay back all his child support rears well whenever all that was paid off, I needed him to help me start paying the bills this time he had a major drinking problem and I said I was moving out for six months so he can rethink everything and maybe decide to do some changes himself and he sugared my gas tanks in my business so that’s the things I got and also he stole one of my credit cards and put over $3000 on it. My credit score was almost 800 now it’s in low 400 because of all this I had to had terrible credit so I had to pay four dollars a week to live where I was living from starving to death, but I was trying to survive again you know how much appreciated thank you again
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