Hassle
I wish I wasn’t in need of a few dollars so I can eat and pay small bills to stop my bank account from going into the negative. This app is a hassle on so many levels as soon as I received enough points to get a higher cash advance it lowered my available cash advance from $75 to $5. I had to subscribe to other offers to receive my points. Now Klover wants me to subscribe again to my Klover account when I’m already a member. I guess they want to charge me twice and take my points back? Plus I’ve been speaking to customer service about this same issue going on a second week. You can only reach them through email, no live chat or phone calls. They say response time could take up to 5 days but that’s not true it can take longer than that. Even if you respond to them within seconds within the email it will take days for them to respond back ****Updated Thank you for the response but your chat message option is flawed and constantly kicks me out of the queue which makes the email the only option. The check payday pattern needs to be fixed also. Your payday should be able to be seen through Plaid which Klover uses to see your bank account details and history. So my advance repayment date should match my check date.
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Response from developer
Hi, we' apologize. When your advance option lowers, please relink your account via Plaid to clear up this issue. We are normally knocked off your bank's servers after repayment occurs or after a little while for security purposes. We're sorry for the issues with the pay dates. Our application is programmed to recognize pay periods that are 7-14 days apart only. Anything outside of this schedule does not register so the app falls back on producing a pay date 7 or 14 days out based on what it recognizes as your last two paycheck deposits. To remedy this issue, we also offer one extension per month and can manually edit the date as long as we're given a heads up two days before the due date.
