Do not use
Do not use I would say the service was good but it wasn’t. I was in the process of creating an account everything was running smoothly. I get to the verification part of the app scanning my id and it times out. Upon retrying the app it says my account is deactivated , mind you I haven’t even fully made the account yet! Now I’m stuck in an endless loop of reactivating and deactivating my account. When I call support they weren’t any help it sounds like more of the help is outsourced internationally to help domestic customers or Who are statebound but they are no help. The knowledge they say to have and skills is non existent. After retelling the problem several times she continues reading from a script expressing my disappointment and how sorry they are but they aren’t even listening or trying to escalate or help. She said there is nothing she can do if it was on their side you will have to wait 90 days to try again and hope you can get help. So to anyone who doesn’t want problems now don’t even sign up so you don’t have to go through these problems as well when you need simple help or simple answers. Also I understand a lot of companies outsource their support but at this point they are just outsourcing to people who have no business helping people if they can’t fluidly understand and speak English to assist American customers and the like.
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Response from developer
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced. Please reach out to our customer support team at Feedback@trybeem.com with the details of your issue, including any relevant screenshots or error messages. Our team will thoroughly investigate your case and work to resolve the matter as quickly as possible. We appreciate your patience and look forward to assisting you further. Regards, The Beem Team
