Leave a Review Branch
It works.
My employer switched over to branch and that is how we receive our tips. I want to preface this by saying i use a normal checking account with a mainstream bank, i have most of my bills on autodraft though that bank. I either have to wait 3-5 days to receive my tips, or i have to pay a $5 fee each time i cash out instantly. So everyday that i work, i am paying $5 just to receive my money where it needs to be. I am not willing to switch all my autodrafted bills to my branch card, that is alot or work and then if i want to switch employment at some point i will have to switch them all back. The fees are high, and even cashapp and venmo do not charge that much for instant tranfers, its a percent rather than a higher flat rate. In addition, if i make over $300, i can not cash it out at once because of a 300$ per day limit and i have to pay a fee twice. Im over this and would be thrilled if my employer switched back to our previous pay methodShow lessfragile.feels
Perfect service
I have been using the Branch account for more than a year without any problem, a wonderful and easy-to-use application, and an ATM card that I use on a daily basis and for all my purchases, as well as withdrawing money from the account from CVS Pharmacy located directly opposite my place of residence.
A few days ago, I was deceived by a person who claimed to be a spark customer service agent who obtained information from me - while acting like he was verifying my account- that enabled him to enter my account, change and update the info on the account and transfer money to his account. I immediately contacted Branch's technical support and informed them of the matter. The company sent me an email telling me that they had froze the account and withheld the funds and the ATM card, and issued a new card that would that I would receive in the coming days. The next day, they sent me a message that my account is secured and advised me to log in , change the password, and then return the correct any info or data that was changed by the person who hacked into the account. Today, the stolen amount was returned to the account.
Thank you very much BranchShow lessI. Almiani
Developer Response
We are happy to hear that you had a great experience with our support team during a difficult situation! We really appreciate the five-star review! Thank you!Never got my paycheck. They put wrong routing to thrower bank
They have you sign into your ADP account and they will go in and put their account and routing number for you to get your direct deposit put into that account for Branch. You’re never aware my entire paycheck went into this account they checked marked do not verify to the ADP. I still have not received my paycheck. I have been trying with support they keep telling me to go to my employer my employer already released this check to the account that they put into my ADP. I received my Branch card. The account number on the branch card is different from the account number that they put into my ADP. Now I am out almost $1500 because they cannot put the correct account number and release my paycheck to me. I feel like this is a scam I feel like it’s fraud. I am in the process of figure it out who I need to talk to legal wise to get my money. They took my paycheck. This is coming a week before my sons wedding where I am struggling to pay my bills. I have screenshot my account off of the Branch card and I have screenshot from my direct deposit through ADP that they put in the information not me don’t do it.Show lesspnabhgfyjj
Developer Response
This doesn't seem right. We want to take a closer look at this for you. Please send a note to support@branchapp.com so we can connect.