My special needs daughter received a settlement check from a car accident after almost 2 years. I opened a joint account and took her to the branch on Friday to deposit the check. The receipt indicated she would receive part of the money the next business day which was Monday. On Monday, the app indicated the partial deposit was available but the money was not available in the account so I called customer service. The rep didn’t want to tell me why the deposit wasn’t available and insisted I have my daughter call. I had my daughter call on 3 way during my lunch break and the next rep was even more unreasonable. He told my daughter in an unkind tone, “You’re 19 and an adult, if you don’t hang up on your mother, I will end this call!” My daughter was so upset she hung up on me and the rep after we waited for 10 minutes to speak to someone. After work we went to the branch and waited again because it was packed. The rep put us on the phone again after putting some notes in the system.
The rep on the phone asked my daughter if it was ok to speak to me and se said yes. He transferred me to yet another rep and after asking some security questions informed us that all the funds were now on hold for an even longer time than before. She apologized for everything but said there’s nothing she could. My daughter is so upset she can’t purchase the tablet she wanted before going back to school. Not good customer service at all!
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