Stay away! Find another creditor!!!
What a complete joke! If I could give them 0 stars I would’ve! My husband was in a work related accident and we placed many of our living expenses on credit cards to just get by. After he received a settlement, we paid off all our debts including my 4 capital one cards. They returned the first attempted payment because they thought it was fraudulent. Called customer service and they replaced the bank account back into the available accounts to make payments from and we retried the payments. Well guess what folks… THE PAYMENTS WENT THROUGH!!! The money was pulled from our account! The amount was over $10k and capital one received the money. Capital one even stated that the amount received was valid and was a good payment but then they turn around and closed all 4 accounts down. Their reason for closing all 4 accounts? Capital one said it’s because I breached contract. I never did such a thing! I made valid and non fraudulent payments to my accounts! It’s reported to my credit now and showing 4 closed cards. Please for the love of god, find another creditor that will appreciate your longevity and payments better than this disgusting company. I was never late on ANY payment and NEVER had the cards go into collections or anything negative happen and then capital one turns around and does this? All I can say is wow! Please if you value your credit and your payments then please find a different creditor because capital one is NOT IT!!!!Exceptional service
Everything is right at my fingertips i really enjoy being with Capital One. This may stem out to every credit card service but the only thing that would be more helpful is that if the help line also had an option to connect with a person and not just the automated computer. I needed help with something specific an the prompts I was being shown wasn’t compatible with my needs during that time. So I continued to search for a little bit trying to see if I could be connected to someone and I had no luck. I did finally get thru but I had to play around with my options and when anxiety it’s harder for me to formulate a solution (ex.) “wording what I needed help with using key words.” I give you guys a 👍 deff great service but I really do think there should be an exception to speak with a person for certain problems you come across. Especially if the problem your facing is more detailed and can’t be explained with only a few words. But once again other than that tiny adjustment I’m very satisfied with my choice in going with Capital One 👍⭐️⭐️⭐️⭐️⭐️Definition of a real bank.
Finally, I found a bank that is both has a high yield savings account and branches that has no minimum balance and no fees whatsoever. A bank that you can either open an account online or in person. A bank that lets you talk to a live person, rather then a robot on the phone if you need assistance. A bank that lets you withdraw cash from other ATM that has an affiliate with MONEY PASS or Allpoint, and Capital One’s ATM that lets you withdraw cash on 1’s, 5’s, 10’s 20’s 50’s or 100 dollar bills. A bank that will allow to make cash deposits at either CVS or Walgreens locations and the to cash checks by taking a picture on your phone with their mobile app.
Not to mention a bank that allows you to receive your payroll two days early with is the number one reason I love Capital One.
I live in Baltimore, Maryland and I am proud that Capital One is in several locations in Maryland. I am able to open many accounts like my emergency fund savings, holiday savings and their 360 checking account. I will open a vacation account once I have fully funded my emergency fund. Capital One is now my primary bank since I used to bank with Bank of America. I contrast the two and Capital One offers more than Bank of America with it come to banking. I hope this is helpful.