You guys are awesome
First of all I want to say that capital one was my first and is my only credit card , unfortunately I haven’t been doing so well financially and I’m even embarrassed to call but regardless of my financial hardship capital one has always had solutions they never make me feel bad for not making a payment and sometimes even waived my late fee. I used to think credit card companies were bad when trying to collect payments but capital one has been so helpful to me since day 1 , I recommend everyone, I can’t think of one time ever regretting this credit card company, the customer service people have delays been friendly to me , never rude always transfer me to the correct people and like I said if there’s a problem they have many solutions and they walk me thru and even though my account is not at its best and I’m having trouble making payments that’s not thier fault and I am trying to get everything on track. I do wish I could pay off both my accounts but they don’t accept another credit card for pay off and it’s my mom’s only way of helping me out and that would really be a burden off my back but that’s the only thing I wish could change. Thank you capital one for being understanding and helping me through the hard times I promise I’m doing my best to keep my credit cards in track but things aren’t going well I appreciate the solutions and awesome customer service.
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Great service
Other than me not receiving my replacement card (getting got lost in the mail, family member throwing it away thinking it’s a credit card offer instead, etc.) everything has been good. I had an unauthorized charge and that caused me to need the replacement card, but I haven’t received it. Customer service has been great and I love the discount offers that pop up on the websites when I’m trying to purchase things versus having to look up and see if the card gives me a discount or not. So I think that’s pretty cool. And whoever reads this review if you could send me an email, text or call so that we can find a better way than sending me the card directly to my mailbox would be awesome. Because I don’t pick up the mail and my stuff doesn’t always get to me. Maybe a home delivery where the mailman makes me sign for it at the door or something, or in a more official looking envelope that won’t get mistaken for a credit card offer. But if not, I’ll still be on the lookout for the card. I have recommended the company (investing) and the credit card to members of my family and friends and I think at least one has gotten a capital one card because of it. I give you guys an A+ on everything and the only problem I have is not getting the replacement card, but that’s not your fault. And if you guys wanna raise my credit limit a few thousand I’d be cool with that too. Joking.
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Unhappy customer from a 7 year auto loan
Took and made my loan a 7 year loan. I paid for the car in interest alone. 100% interest paid on the car. And after the term of the loan. The principle still had 6 thousand dollars at the end. They essentially took 3 thousand off and I was forced to pay 3000 or it would have turned into a 8 1/2 year auto loan. Never in my life. They really got over on me during COVID. You no what you did capital one. I was threatened a lot with my auto loan. Repo repo repo. Yes I was behind, but COVID hit and so was the entire U.S. but capital one didn’t care business as usual. I payed my car off and I will never ever go through capital one ever again. They were a thorn in my side for 7 years strait. They say at the end of each conversation. Thank you for being the best part of capital one. What a lie. I was a rolling account number that accrued interest monthly-weekly-daily. Be aware and think before you take a loan out with this company. Satin the only thing that wasn’t asked was to sign in blood. What a joke. And the joke was on me. 100% total loan paid in interest. Greedy greedy company. They preyed on me, capital one. If this gets to one person and makes them rethink their auto lender. And the change it due to this review. Then I got my point across. Capital one you should be ashamed of yourself.
Michael Sutherland
Michael Sutherland
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