Simpler
All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch
Card Replacement: Request a new card if your original is lost, stolen or damaged
Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time
Zelle®: A fast, fee-free way within the Citi Mobile App to pay and easily split payments with people you trust.**
Mobile Check Deposit: Quickly and easily deposit checks from anywhere
ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S.
Account Information: View your statements, check balances and recent activity
Make same-day or scheduled payments easily
Smarter
Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances
Spending insights*: Track your spending habits and trends across your accounts
Bill management*: View and manage your bills and recurring payments in one place
FICO® Score : Citi credit card customers can view their FICO® Score for free
Make payments, including automatic payments, and transfers.
Dispute credit card transactions if ever needed and track the status
Stay informed with Account Alerts: Choose the alerts you want and even when you want them
Change your credit card due date: Choose the beginning, middle, or end of a month
Secure
Citi® Quick Lock: Lock or unlock your lost or misplaced card
PIN Reset: Reset your debit card PIN from your mobile device
Enable Touch ID® or Face ID® for a fast and safe way to access your account
* Features are available today on a limited basis.
**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.
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Summary of user reviews
Positive highlights
🔍
This app hasDetailed transaction history and search
📊
This app hasHelpful spending visualization and categorization
🔒
This app hasSecure access with fingerprint/face ID
💳
This app hasInstant credit card activation and usage
🚀
This app hasFast and responsive app experience
📞
This app hasGenerally good customer service
🌍
This app hasUseful for international travel (e.g. seeing exchange rates)
Negative highlights
🔒
This app hasInconsistent fingerprint/face ID functionality
🔒
This app hasFrequent password resets and account lockouts
🔍
This app hasDifficult to manage recurring transfers/payments
🛠️
This app hasBuggy and unreliable app with frequent technical issues
📞
This app hasPoor communication and unhelpful customer service at times
🔒
This app hasLack of control over account changes (e.g. credit limit reductions)
🤖
This app hasFrustrating interactions with overseas call centers
What's New in Citi Mobile®
9.79.1
November 13, 2024
Thanks for using the Citi Mobile® App! To give you the best experience, we’re constantly improving our app. This update also includes various bug fixes and performance improvements.
Everyone has so much trouble, could it be their customer representative? I
I find it hard to understand what they say when I need help, high pitched voice mono tone after I get those taken care of They take care of business. Over the years there have been times when they could have over drafted my account but didn’t! And when they did they didn’t charge me unlike Bank America who enjoy making money from their customers!! when I had a account with BofA I had hundreds of thousands of dollars (business account) in paid in full loans in my file that was over 3 inches! My personal account was overdrawn $1 (I know crazy) I was gone for the holidays and 7 days later $70+ dollars and a week later $130+ dollars which started from being a dollar overdrawn! Citi has never charged me like that or anything else!! So I really appreciate their service, I don’t like that they pulled out here and closed several branches. But you can’t have everything! I haven’t had any problems this app at all after two updates.
