Everyone has so much trouble, could it be their customer representative? I
I find it hard to understand what they say when I need help, high pitched voice mono tone after I get those taken care of They take care of business. Over the years there have been times when they could have over drafted my account but didn’t! And when they did they didn’t charge me unlike Bank America who enjoy making money from their customers!! when I had a account with BofA I had hundreds of thousands of dollars (business account) in paid in full loans in my file that was over 3 inches! My personal account was overdrawn $1 (I know crazy) I was gone for the holidays and 7 days later $70+ dollars and a week later $130+ dollars which started from being a dollar overdrawn! Citi has never charged me like that or anything else!! So I really appreciate their service, I don’t like that they pulled out here and closed several branches. But you can’t have everything! I haven’t had any problems this app at all after two updates.
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Most extremely effective well experienced crypto recovery service expertises!
I recently fall into a big scam from a trading platform called Interactive Brokers LLC trading, Unfortunately for me, I invested 65,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 240,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of cryptohelprecoveryhelp @ gmail. So i file a report and he was able to help me get back all my lost funds within 3hrs i feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to cryptohelprecoverytech @ gmail
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Encountered Technical Issues and Customer Service Challenges
As a long-standing Citibank customer, I've historically appreciated their offerings but recently encountered significant issues with the Citibank Mobile application. Despite the convenience expected from mobile banking, I faced persistent technical problems that negatively impacted my banking experience. Efforts to resolve these issues required extensive communication with customer support over a six-month period. Unfortunately, these efforts did not lead to a satisfactory resolution, which was both time-consuming and frustrating.
In search of a resolution, I escalated my concerns to Citibank’s main office, hoping for a more effective intervention. However, the response I received was unexpectedly dismissive and lacked the professionalism I anticipated from a reputable financial institution. This experience has significantly affected my perception of Citibank's customer service quality and overall approach to client satisfaction.
Given these challenges, I am hesitant to recommend Citibank’s mobile application and services. I believe there is substantial room for improvement in both the technical reliability of their platform and the responsiveness and professionalism of their customer support team. It is my hope that this feedback can contribute to meaningful improvements that enhance the user experience for all Citibank customers.
In search of a resolution, I escalated my concerns to Citibank’s main office, hoping for a more effective intervention. However, the response I received was unexpectedly dismissive and lacked the professionalism I anticipated from a reputable financial institution. This experience has significantly affected my perception of Citibank's customer service quality and overall approach to client satisfaction.
Given these challenges, I am hesitant to recommend Citibank’s mobile application and services. I believe there is substantial room for improvement in both the technical reliability of their platform and the responsiveness and professionalism of their customer support team. It is my hope that this feedback can contribute to meaningful improvements that enhance the user experience for all Citibank customers.
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Very shady business practices
They issue you a card with a decent limit and are all fun until promotional rates and signup bonuses are done then they jack with your credit by lowering your limit when you make payments to reflect as being maxed constantly. I over $1200 to keep my usage below 40% (it spiked one month due to using it to pay a contractor for fixing a plumbing leak) only to find that the day after my payment cleared the dropped my available credit to match my remaining balance…. Note that I was no where near my max before I made that payment. You may ask how that is bad, well cc usage is a huge factor in you credit score and when you go from 35% usage to 60% usage due to shady crap like this, it snow balls i to your insurance rates going up and your credit score dropping like a rock. Just stay away from Coti Bank, this is a company trying to keep people in a recurring circle. Also of note, I dont cary balances on my cards very long and if I do I keep the total amount below 30% of my limit. If needed I can clear them as needed and this is one account I will clear and close right away and never do business woth again. There are better options out there and shady practices like this should be avoided at all costs!!
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Love this card, BUT!!!!
I love the freedom this card has given my family and I. But I’m now asking Citi bank To please not infringe nor limit my future purchases to what you “the creditors” feel Is ok and not ok to buy. Our rights as Americans must be respected in all and for all. If “I freely choose” to make a purchase of a firearm then you shouldn’t have any opposition to that purchase! I make my payments, it’s legal to purchase a firearm, I’m licensed, I’m of legal age, and most of all it’s my tax paying right as a American. If you want to get political or play and support agendas in politics then your making a huge mistake. Then go after alcohol sales also, I’m sure your aware that more people die because of alcohol related cases and also... Go after car manufacturers! They build and make and sell cars that go 5-6 times faster then normal posted speed limits of which thousands of innocent lives are taken each year because of speeding. Please don’t be Hypocrites. Thank you for allowing me to voice my opinion and I hope you refrain from attempting the use and or implanting this rule that will affect millions of your customers. I am a AMERICAN citizen! And we live in a free country. Thank you and may God bless you.
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Exceptional way to recover your lost or stolen funds!!!
I was impatient to carry out necessary research but I really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 75,700 USD worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 214,575 USD within a couple of weeks. But I didn't realize I was dealing with a scam company, until I tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because I could not afford to let it go. So I tried all possible means to make sure I recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptography funds with the help of RemotePundit So I file a report on RemotePundit @ Gmail and he was able to help me get back all my lost funds withing 2 weeks I feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam to reach out to RemotePundit @ gmail. c0m
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Sign off button covered over with a search icon
This used to be one of the best apps available for managing my Citi Visa. Now it's the worst. The new design is so unfriendly. It's all about pushing their services and not at all about MY NEEDS. When you sign on to take any action the search icon slides from the left to the right and covers right over the sign off button. Now you have to click profile and log out manually that way. WTH is that all about! If you don't sign off it disables snapshot, so signing off is necessary, and they decided to bury it and make customers spend extra time trying to navigate their awful interface. The app is now useless and a big waste of my time. It's not even worth one star anymore. What a mess. I have stopped using my card unless it's a Costco purchase and I'm even thinking of canceling my Costco membership completely and getting rid of the Visa. That's how much I dislike the new app. If Citi doesn't want to put me (the customer) first, then I don't want to keep feeding their greed.
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Waste of time and funds
Hands down the worst experience known to mankind, the fact that a live representative is a robot who constantly repeats nonsense is a big sign that this bank does not respect its customers. Why does your online banking system always seems to have technical issues when trying to open a new account or trying to expand your funds. There is never a technical issue when you are charging for the maintenance fee which is a total fraud, there is no maintenance at all happening with any of the account, ask for the contracts which inform you of the service they provide, now ask the employees what the maintenance fee is for and the whole story of how they are scamming customers comes out. They have charged you for a service done by robots but portray their service to be dealt by actual human beings. Also keep in mind if you disagree with the arrangement of your service even though you found violations in the customer agreement your account will be closed down, when you ask them to erase all personal information from the service they will deny you that. Personal information and data is being sold without your acknowledgment, even if you do know about this data sale they will deny it and not allow you to lead them erase all of your personal information from their system.
Stop scamming people Citi bank
Stop scamming people Citi bank
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Horrible system
I've run into issue after issue with this bank. I use other banks and Citi's system is horrible. It's worse than a credit union but yet they charge you. They cannot verify you if you don't have the physical debit card on you which is the easiest thing to have stolen or lost. There are infinite other ways to identify someone and someone having my physical card is one of the worst ways to verify that it is in fact me. Also I was sent checks when I opened my account and they have all been getting rejected because I had to "call to activate that feature" which was not mentioned anywhere! At least when I get a new credit card or states on it "you need to activate this card" so I'm not stupid enough to use it before activating it. So why would they not mention that with my checks? Or why send me a checkbook if they aren't approved for my checking account?? Yes maybe I could learn every aspect of their system but I have a life to live and if isn't my job to learn their stupid process. I don't want to bank with someone that expects me to make their policies the center of my life and study. I want to not think about it so that I can focus on my life. All the newer banks make it simple and easy. I will rejoice when citi fails because they should disappear so the better banks with better policies and procedures can fully thrive.
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You’re gonna regret it.
I have 10+ cards, every one of them is better than my citi card. I cringe when I need any assistance from them. I’ve had my citi card for 6+ years, only once recently have I ever had a positive experience seeking help from a representative. However I’m not sure about the outcome of the assistance. I needed to shut off recurring payments, but it looks as if my account has been closed as well. This is probably the best outcome. I should be upset, but citi shows zero courtesy, makes every task impossible and offers absolutely no incentive to continue with the toxic relationship. When they send the new card I won’t be activating it. During the 6yrs I’ve had this card, I’ve received 4 spontaneous credit increases from other cards. Out of curiosity I requested one from citi and was actually denied. 😂 my credit score is 740 and I have a higher limit with every other card I have, I don’t need an increase. But it says a lot about citi in general. They requested I take a brief survey and the one time I did and took the time to tell them how I felt after typing it all out I hit submit only to be told survey time length has expired. 😳Seriously, choose any other card, it’s bound to be better than citi. Don’t make the same mistake I did. Or you’re gonna regret it. I do. 🤷🏽♀️
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