Leave a Review American Airlines
Alaska Airlines Substandard Service
Just rode on a flight from San Francisco to Boston, Massachusetts and upon boarding I had excellent interaction with the flight crew. The captain and the copilot I said hello to the staff and got kind of a cold reception upon getting onto my aisle and into my seat there was a English, speaking flight attendant servicing first class and a gentleman part of the flight clue and a young lady in the back the English woman and the gentlemen were very condensed and my opinion talking down to many passengers, including myself and being disrespectful, passive aggressive is probably a better term. This is now the third time that I’ve had to fly Alaskan Airlines due to booking through American Airlines. I was redirected to this airlines all three slight so far I’ve noticed that the flight crew on the flights I flew on a large percentage of the flight. Crew are amazing. However, the flight attendants gives substandard service, passive aggressive, and it’s a bothersome. It seems on their body language and their gestures that were interfering with their day and even being on this plane, I would recommend to the CEO of Alaskan airlines to rethink how your training your customer service standards as of now it is sub-standard service.Show lessMike Urueta
Never again
My girlfriend and I flew business class with AA for the first time from Houston. We missed our international flight to Frankfurt from Dallas due to weather, we were booked for the next day, no compensation for a room or meals The next day the flight was delayed 3 hours to midnight. Instead of Frankfurt it was British Airways to London and then Frankfurt, we arrived exhausted by midnight the next day in Frankfurt and then we did not get our luggage. They blamed British Airways for not getting it there. I got mine in 3 days, my girlfriend took a week. Ridiculous, we were on a 40 day trip in Europe and a woman who had no luggage was a big problem. On the way back we flew AA, delays, not enough meals. Our steward was rude and should be retired but they love their seniority We were flying back home to Charlotte and because the layover was ridiculous they booked us on an earlier flight. When we arrived In Charlotte, guess what, our flight was cancelled due to the weather in Houston, and we were flying the next day in the afternoon. This time we demanded a room and a meal ticket. Hotel was very old but we had a room. $15 per person for 2 meals. When we finally arrived in Houston and I really had to use the bathroom, I had to beg entrance to the lounge because I didn’t have a boarding ticket. What can I say.Show lessRP PT
5 star meal
“Chicken or pasta”, my server asked. It was an inauspicious start but when the silver-grey platter fit for royalty was placed in front of me, I felt myself transported to paradise. specifically, paradise that could have only been from a very small region in Tuscany - from which this reviewer’s ancestors hail - where the chicken or pasta is prepared following millennia old traditions, using the finest countryside ingredients. My main complaint was that the portions were enormous. After all the palette of even the most adventurous fine diner needs a respite from the veritable tidal waves of San Marzano tomatoes upon perfectly al dente penne, and avalanches of balsamic vinegarette atop the greenest of leafy greens. I also felt that the sous-chef may have taken some liberties in the preparation of the bread and the flavors were almost - but not quite - too boldly Italian. However, these slight blemishes on an otherwise otherworldly experience were soon forgiven and forgotten when I bit into an Aztec cinnamon bar prepared by Sofia herself. The woman, the myth, the legend (and owner) of Sweet Sofia’s Bakery. A bakery that has toiled against the odds, and sacrificed profit for the sake of moral purity by selling only to American Airlines.Show lessjoddle23