Book a flight in just a few easy steps
Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®.
Super-Fast Shopping & Booking
Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards.
Everything you need to Travel
Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status, and more.
Boarding Pass on the Go
Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Apple Wallet!
Apple Pay®
Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards.
Travel Funds
You can now use flight credits, Southwest LUV Vouchers, and gift cards when changing your flight in the app. Your unused Southwest® flight credit(s) will show in ‘My Account’, within ‘travel funds’ section.
Inflight Entertainment
Use the app to take you to our Inflight Entertainment Portal1 where you can watch free live TV2, listen to free music from iHeartRadio2, access free on-demand TV episodes, and view free movies.
1Available only on WiFi-enabled aircraft. Limited time offer. Where available. 2Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight.
Live Chat
Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat.”
Airport Pickup and Drop-off
Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too.
Cars, Hotels, and Vacations
Use our app to quickly book all of your travel needs.
Earn Rewards when you Travel
Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
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Summary of user reviews
Positive highlights
💼
This app hasConvenient booking and flight management through the app
🧳
This app hasFree checked bags and carry-on allowance
🤝
This app hasFriendly and helpful staff, from flight attendants to customer service
🕰️
This app hasFlexible change policies without fees
🏆
This app hasConsistent and reliable service over many years of travel
💰
This app hasAffordable and competitive pricing
🔍
This app hasAbility to easily monitor and apply fare drops to existing bookings
🛫
This app hasSmooth boarding process and open seating policy
Negative highlights
🚧
This app hasChallenges with the app, including issues with booking multiple travelers, applying travel funds, and inconsistent pricing between app and website
🕰️
This app hasLong wait times for customer service and delayed notifications
🤔
This app hasUnclear policies around early boarding and seat saving
🛫
This app hasDelays, cancellations, and issues with rebooking that cause disruptions to travel plans
🧑💼
This app hasInconsistent and sometimes rude customer service from ground staff
What's New in Southwest Airlines
11.12.2
December 18, 2024
We've made improvements and fixed bugs for a smoother ride.