My last trip
I have always praised United Airlines to friends and family BUT no more after my last trip… on Sunday August 4th my husband(86) and myself(84) were traveling with our daughter. We went on a cruise and were traveling home from Elizabeth NJ to Savannah Ga. We were booked onUA1658 to depart at 1059 and arrive at 1:14pm. We arrived at the airport early, got a wheelchair for myself ,went thru security and arrived at gate 88. Upon our arrival there two young girls who were also traveling stated the flight had been cancelled. There was not one soul from united there and no information was available. We felt stranded and abandoned. Our daughter ewas on the phone immediately trying to find a flight.. Nothing!! Everything booked! We even tried rental cars.. nothing available! After several desperate hours my daughter found a hotel. The next morning we found a flight to Savannah .. many delays and 3 or four gate changes… do you realize how diiicult it is to cha anges avec each time and tip gates when you need to transfer via wheelchair.. we had to call for a wc each gate change and and another trip… and by the way I paid to be upgraded on this flight… I would like to be reimbursed for our hotel stay, our meals and my upgrade.. This was inexcusable and I am so disappointed in United airlines.barboo
YOU WILL EVERY LITTLE THING PAY
My family will NEVER be doing this again!! So yes I fly to economy. Yes a lot of airlines charge for a checked bag, but NOT for a CARRY ON! They won’t even let you download your boarding pass to your phone unless you have paid for a carry-on or checked bag because all they allow you to bring a purse. Who travels with just a purse??? unless you’re going and coming home the same day which is highly unlikely if you’re flying over a five hour period. I had to play a feed to make sure I didn’t have a middle seat going there or coming home and could not pay them in one fee and then had to pay $40 in two separate transactions equaling $80 to check a bag. If I wanted to carry on my bag, it would be $99. so my flight ended up being about $200 more than the price listed. if I knew this was the case I would’ve paid an extra hundred dollars to fly with an airline who takes care of all their passengers and I am simply able to download to my phone a boarding pass, let alone not have to pay for a carry-on. so I had to give them my credit card number not once not twice but the six different times and this was over the phone. needless to say, I will not be going through this headache again the agent I spoke with name was ICE she of course, said she understood all this and agreed on most of it.Aloha Hallie
Some UX changes would be nice
There are many features I love about the app (baggage tracker, the new time feature). I think a few improvements are necessary. On my last trip, my first flight was delayed. When I checked in for my next flight, it told me my flight was delayed but it wasn’t. That was from the previous flight. It kept asking me if I wanted to book a new flight. This is the 2nd time this has happened. Luckily, I checked and it was clear my flight was delayed. I imagine for a less seasoned traveler this could cause a bigger challenge.
When you want to change your flight, it is not intuitive within the app once you checked in to do it. There is no option on the flight status page. You have to go back to trips, click on the three dots and then change your flight that way. Then it takes you to a page with a bunch of other options not related to changing your flight and you have to click on change flight again. This is bad user journey.
Do you have product analytics? If not you should check out Amplitude to support your product development process.ShelleyDenver
United Airlines
- Reviews Summary
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- Description
- FAQ
Summary of user reviews for United Airlines
Positive highlights
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Version History of United Airlines
4.2.16
September 18, 2024
In this release, we’re bringing Live Activities to Apple Watch! In addition, we continue to make enhancements to streamline the app and provide more consistency.
More4.2.15
September 6, 2024
We continue to make enhancements to help make the app easier to use and provide more consistency.
4.2.14
August 21, 2024
We continue to make enhancements to help make the app easier to use and provide more consistency.
4.2.13
August 10, 2024
We continue to make enhancements to help make the app easier to use and provide more consistency.
4.2.12
August 9, 2024
We continue to make enhancements to help make the app easier to use and provide more consistency.
4.2.11
August 7, 2024
We continue to make enhancements to help make the app easier to use and provide more consistency.
4.2.10
July 24, 2024
We continue to make enhancements to help make the app easier to use and provide more consistency.
4.2.9
July 12, 2024
We continue to make enhancements to help make the app easier to use and provide more consistency.
4.2.8
July 2, 2024
As we prepare for summer travels, we’re continuing to add new features and functionality to the app to make it easier for you to get the information you need. Updates include improvements to when you check in so it's easier to let us know what bags you're bringing and ultimately get to your boarding pass.
More4.2.7
June 28, 2024
As we prepare for summer travels, we’re continuing to add new features and functionality to the app to make it easier for you to get the information you need. Updates include improvements to when you check in so it's easier to let us know what bags you're bringing and ultimately get to your boarding pass.
MorePrice History of United Airlines
Description of United Airlines
Meet the United app
From planning, to booking, to day of travel, we’ve got you covered.
On our app you can:
• look for flights across our global network and book them easily for yourself, or your friends and family
• check in for your flight and get your boarding pass before you get to the airport
• change seats, or flights, if something better becomes available
• make sure you’re prepared for your trip with our Travel-Ready Center
• add your bags, drop them at bag drop shortcut, and track them along your journey
• use our built-in terminal guide to find your gate and navigate the airport with ease
• watch movies, play games, and pay for inflight snacks and drinks while you’re in the air
• enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app
• talk, text or video chat with an agent if you have any questions about your trip
• figure out your next move if your flight is delayed or cancelled
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United Airlines: FAQ
Does United Airlines offer an iPad version?
Yes, United Airlines is optimized for iPad devices.
Who launched the United Airlines app?
United Airlines was created by United Air Lines.
What is the lowest iOS version that United Airlines can run on?
The minimum iOS requirement: 15.0.
How does the app rank among users?
Users have overwhelmingly positive things to say about United Airlines, as evidenced by its stellar rating of 4.8 out of 5.
What genre of app is United Airlines?
The App Category Of The United Airlines App Is Travel.
What is the latest United Airlines version?
The current version of the United Airlines app is 4.2.16.
When did the last United Airlines update come out?
The latest update for United Airlines was released on September 28, 2024.
When did United Airlines get launched?
The app was initially released on February 6, 2023.
What content advisory rating is assigned to the United Airlines app?
Designed for children, contains no adult material.
What languages is United Airlines available in?
Currently, the United Airlines app supports the following languages: English, Spanish.
Does Apple Arcade support United Airlines among its available titles?
Unfortunately, United Airlines is not on Apple Arcade.
Are there opportunities for in-app purchases in United Airlines?
Unfortunately, United Airlines does not provide opportunities for in-app purchases.
Does United Airlines offer compatibility with Apple Vision Pro?
No, United Airlines does not offer compatibility with Apple Vision Pro.
Are ads featured prominently in United Airlines?
Yes, ads are featured prominently in United Airlines.
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