App is fine but customer support behind it is third world
I hate to be negative. It’s not the app. But if you have ANY issues related to your flight , you enter a maze at the intersection of low quality Indian and Mexican “customer support”. You may experience hours on the phone (as I did, politely). You will find out that they used their own credit cards (in my case they used two) to pay for tickets. So the airline refunds THEM and then purportedly after 2 weeks you can call the “them” somewhere behind the app to get the $ refunded to you as well. One support person assured me that if anything went wrong (and it did - her headset , repeatedly) she would call back. She did not. And, again, I was VERY polite and patient.
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Response from developer
Hello! Let us clarify that through our app you can find a suitable flight. Then we redirect you to the websites of ticket agencies and airlines, where you make and complete the booking. As far as we understand, you paid for the order through an agency and also communicated with its support, not ours. This is how the buying process works: the seller sends money to the airline and then provides you with tickets. So to return it, you need to request a refund from the agency, while the agency needs to receive the payment from the airline itself. Please send us your ticket via any social network or in-app feedback form if you have not received a refund. We will check what went wrong.
