Traveling on AA
Traveling on AA is very comfortable, however I think it’s time for passengers gets the option to change flights on their own instead of calling customer service which could take sometimes over and hour to answer a call
Unable to update app
The app kept telling me that I need to get the updated version, when I try to update it I’m taken right back to the app which again tells me I need to update. It’s a vicious cycle that leads nowhere.
Baggage claim
Employees processing the flight before loading on the plane know that there will need to be a certain number of carry on bags, checked. Why can’t the system at time of paying for the ticket determine this. To avoid the uncertainty of having your bag checked on every single flight. Both are paying customers and yet one customer gets to avoid the baggage claim and the other doesn’t. Very poor process especially in the days when data is so prevalent. I would rather pay an extra 10 dollars to guarantee my carry on bag.
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Boarding pass not available
I’ve been using this app frequently since 2017, Exec Platinum, so I have some familiarity with how it works. When trying to report an issue through the developer site I simply get a Q/A page so I’m going to report here:
I’m trying to board a return flight and when I click on the boarding pass button it takes me to my wallet, but there’s no boarding pass in my wallet - I never added my return flight boarding pass to my wallet. If I close my wallet and return to the app it has the endless loop - open wallet and no boarding pass. I’ve experienced similar behavior in the past when I’ve added a boarding pass to my wallet and received an upgrade, I would need to delete the old boarding pass from my wallet in order to get the new one. I received an upgrade today, but since I never added the original boarding pass there was no way to retrieve one from the app. I assume since I had added my boarding passes (to my wallet) from my original destination that an flag was set in the app to go to wallet, even though the return pass had not been added.
This is a known bug that I’ve been able to work around in the past (few years now) but today I could not find a work around and had to get a printed pass.
I’m trying to board a return flight and when I click on the boarding pass button it takes me to my wallet, but there’s no boarding pass in my wallet - I never added my return flight boarding pass to my wallet. If I close my wallet and return to the app it has the endless loop - open wallet and no boarding pass. I’ve experienced similar behavior in the past when I’ve added a boarding pass to my wallet and received an upgrade, I would need to delete the old boarding pass from my wallet in order to get the new one. I received an upgrade today, but since I never added the original boarding pass there was no way to retrieve one from the app. I assume since I had added my boarding passes (to my wallet) from my original destination that an flag was set in the app to go to wallet, even though the return pass had not been added.
This is a known bug that I’ve been able to work around in the past (few years now) but today I could not find a work around and had to get a printed pass.
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Now useless
I can no longer access my AA account with this app. It requires a new iPad OS and denies access. This requires me to buy a new version of mini iPad. No thought my AA for clients. I refuse to buy a new machine simply because AA to lazy to provide for legacy equipment…
Alaska Airlines Substandard Service
Just rode on a flight from San Francisco to Boston, Massachusetts and upon boarding I had excellent interaction with the flight crew. The captain and the copilot I said hello to the staff and got kind of a cold reception upon getting onto my aisle and into my seat there was a English, speaking flight attendant servicing first class and a gentleman part of the flight clue and a young lady in the back the English woman and the gentlemen were very condensed and my opinion talking down to many passengers, including myself and being disrespectful, passive aggressive is probably a better term. This is now the third time that I’ve had to fly Alaskan Airlines due to booking through American Airlines. I was redirected to this airlines all three slight so far I’ve noticed that the flight crew on the flights I flew on a large percentage of the flight. Crew are amazing. However, the flight attendants gives substandard service, passive aggressive, and it’s a bothersome. It seems on their body language and their gestures that were interfering with their day and even being on this plane, I would recommend to the CEO of Alaskan airlines to rethink how your training your customer service standards as of now it is sub-standard service.
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Can’t do anything, errors
I get an error searching for my confirmed flight so can’t use the app at all. Cannot pay with my Canadian card then prices increase while I’m searching.
All is HUGE
This app is almost half a GB in size…. Why.
App Updated To Support IOS16
Was in between flights and the app updated and is now only supported on IOS16 and above. Now I need to but a new phone as I can no longer use this app for my flights with my current hardware
Never again
My girlfriend and I flew business class with AA for the first time from Houston. We missed our international flight to Frankfurt from Dallas due to weather, we were booked for the next day, no compensation for a room or meals The next day the flight was delayed 3 hours to midnight. Instead of Frankfurt it was British Airways to London and then Frankfurt, we arrived exhausted by midnight the next day in Frankfurt and then we did not get our luggage. They blamed British Airways for not getting it there. I got mine in 3 days, my girlfriend took a week. Ridiculous, we were on a 40 day trip in Europe and a woman who had no luggage was a big problem. On the way back we flew AA, delays, not enough meals. Our steward was rude and should be retired but they love their seniority We were flying back home to Charlotte and because the layover was ridiculous they booked us on an earlier flight. When we arrived In Charlotte, guess what, our flight was cancelled due to the weather in Houston, and we were flying the next day in the afternoon. This time we demanded a room and a meal ticket. Hotel was very old but we had a room. $15 per person for 2 meals. When we finally arrived in Houston and I really had to use the bathroom, I had to beg entrance to the lounge because I didn’t have a boarding ticket. What can I say.
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