Leave a Review American Airlines
Alaska Airlines Substandard Service
Just rode on a flight from San Francisco to Boston, Massachusetts and upon boarding I had excellent interaction with the flight crew. The captain and the copilot I said hello to the staff and got kind of a cold reception upon getting onto my aisle and into my seat there was a English, speaking flight attendant servicing first class and a gentleman part of the flight clue and a young lady in the back the English woman and the gentlemen were very condensed and my opinion talking down to many passengers, including myself and being disrespectful, passive aggressive is probably a better term. This is now the third time that I’ve had to fly Alaskan Airlines due to booking through American Airlines. I was redirected to this airlines all three slight so far I’ve noticed that the flight crew on the flights I flew on a large percentage of the flight. Crew are amazing. However, the flight attendants gives substandard service, passive aggressive, and it’s a bothersome. It seems on their body language and their gestures that were interfering with their day and even being on this plane, I would recommend to the CEO of Alaskan airlines to rethink how your training your customer service standards as of now it is sub-standard service.Show lessMike Urueta
Never again
My girlfriend and I flew business class with AA for the first time from Houston. We missed our international flight to Frankfurt from Dallas due to weather, we were booked for the next day, no compensation for a room or meals The next day the flight was delayed 3 hours to midnight. Instead of Frankfurt it was British Airways to London and then Frankfurt, we arrived exhausted by midnight the next day in Frankfurt and then we did not get our luggage. They blamed British Airways for not getting it there. I got mine in 3 days, my girlfriend took a week. Ridiculous, we were on a 40 day trip in Europe and a woman who had no luggage was a big problem. On the way back we flew AA, delays, not enough meals. Our steward was rude and should be retired but they love their seniority We were flying back home to Charlotte and because the layover was ridiculous they booked us on an earlier flight. When we arrived In Charlotte, guess what, our flight was cancelled due to the weather in Houston, and we were flying the next day in the afternoon. This time we demanded a room and a meal ticket. Hotel was very old but we had a room. $15 per person for 2 meals. When we finally arrived in Houston and I really had to use the bathroom, I had to beg entrance to the lounge because I didn’t have a boarding ticket. What can I say.Show lessRP PT
5 star meal
“Chicken or pasta”, my server asked. It was an inauspicious start but when the silver-grey platter fit for royalty was placed in front of me, I felt myself transported to paradise. specifically, paradise that could have only been from a very small region in Tuscany - from which this reviewer’s ancestors hail - where the chicken or pasta is prepared following millennia old traditions, using the finest countryside ingredients. My main complaint was that the portions were enormous. After all the palette of even the most adventurous fine diner needs a respite from the veritable tidal waves of San Marzano tomatoes upon perfectly al dente penne, and avalanches of balsamic vinegarette atop the greenest of leafy greens. I also felt that the sous-chef may have taken some liberties in the preparation of the bread and the flavors were almost - but not quite - too boldly Italian. However, these slight blemishes on an otherwise otherworldly experience were soon forgiven and forgotten when I bit into an Aztec cinnamon bar prepared by Sofia herself. The woman, the myth, the legend (and owner) of Sweet Sofia’s Bakery. A bakery that has toiled against the odds, and sacrificed profit for the sake of moral purity by selling only to American Airlines.Show lessjoddle23
App doesn’t work
After receiving dozens of emails from American Airlines telling me to download their app so that I can check into my flight online and access mobile boarding passes, I finally caved and downloaded the app. I’ve always access access mobile boarding passes via the airline website, or through an email link sent by the airline. The first mistake that I made was booking with American Airlines to begin with, the second was thinking that their customer support would resolve my issues. The app absolutely does not work. I was unable to check into my flight using it, and I am unable to access my boarding passes using it. my flight booking and departure time and flight number and confirmation number and everything is loaded into the app, but when I click the links in the app, it takes me to blank screen, and I cannot proceed any further. The agent told me to go to the website and use it for mobile passes instead, which I attempted to do and it will not accept my email address even though it’s the same email address that is registered with my account with American Airlines. The app, the website, and the company are trash. I guess that’s why they have a 1.4 star rating on Yelp.Show lessnonconformist7
I like to travel with American Airlines
I’ve traveled a lot I own property in the States & abroad, I have say I read a complaint towards us, the passenger/customers from KLXA380 🤔I have to say I agree 100% we often treat the agents as though they are to blame for the delays, I’ve watched them being disrespected as they remain politely trying to help & also seen some act as though they own the Airport & Airline. However most of my experience has been excellent, I don’t know if it’s because I am grateful every day I am able to return home 🏡 to my babies and my dogs. If we stop & think they often delay flights 🧐for our own safety. I was actually a bit surprised the last time I flew in to BDL it snowed & my flight came through Chicago, I saw how they were dicing the plane and I have to say I was impressed & again grateful because a lot of flights were cancelled & in Miami the agent got me on a flight home 🏡 God bless that beautiful angel 😇 🥰and all the TSA agents too, I will tell you I get a little nervous when I fly and I’ve forgotten a thing or 2, a few times & they usually call me back for it. I really think they go above and beyond ant please remember they are also every day people just like us & they also go through stressful situations just like us. Do please treat them with more kindness & compassion, Thank you 🪷✈️💞Show lessDiossaDAmor*9
Damage my Korg pa 1000 keyboard
Well, I took this keyboard in the soft case almost 50 states as a carry on it was very tuff to carry , it was very difficult, dealing with all these airlines fighting all the time telling me I need to check this as baggage! So so got hard case skb approved from TSA , but first time checked baggage inn on the American Airlines, from New York to settle wa, state when got there checked my keyboard, it was damaged, called airline , they told me I should have shown at the airport, I was so tired, Did not see the airline office , so baggage claim agent on the phone filled claim and told me take it to the closest airport, well I drove back to the Las Vegas it’s was like 18hours drive so after got there went to the airport next morning took Uber , paid $100, for the both side, to show my damaged keyboard, Airline office at the Airport, manger lady she was very very rude and did not even look at my keyboard, I was very disappointed, went back to my hotel , called this customer service baggage claim lady she , totally changed, she did not wanted help either, So doesn’t matter what you do , how honest you are these people just don’t like honesty, and they think they know there job ?? When you can google it say airline are responsible for music instruments damaged!! Very very very disappointed!!!! Would Not like to travel on all these crazy airlines,Show lessSSMasih
Other airline apps are faster, more reliable, and less confusing
This app is fine and objectively works decently well, but other airline apps such as those from United and Delta run noticeably smoother and are less confusing to navigate. I find it incredibly frustrating that the American app conceals/makes inaccessible information about contacting the airline in case of a delay or emergency. Recently, I had a flight delayed due to having no pilot (aka American’s fault, in their control) and missed my connecting flight. The app did not update my flight status reliably or detect this issue and unlike United, did not give me information on what to do next or a way to reach out to support. I dug through American’s website, through contact forms that did not list my issue, and finally found a general support number, only to be told the wait time was 2 hours. I decided to find the customer support desk at the airport instead, which the app and website also made difficult to find. TLDR this app is fine but barebones and way behind competitor’s apps in terms of functionality and reliability.Show lessbpryan99
Do better
Even though I’m logged in to my account on the app, it still makes me enter ALL of my personal information, Loyalty number, and my Known Traveler Number, and email address?? By the time I got all of that info, the app resets and I have to do everything over again? Also came to find out that my last couple flights didn’t accrue points because I must not have entered my Loyalty number even though I used the app and my same email address? I’ll just mention a few other issues I’ve had. Forget about EVER being reimbursed for transportation to a hotel if they make you miss your flight. It was IMPOSSIBLE to find a link on the website of anyone in support to help me get reimbursed for $100 of Uber charges because they booked me a dumpy hotel 30 minutes away from the airport. Eventually I just gave up trying. Maybe that’s their goal? Also another time, I was told by a representative that I had a travel credit of about $50 I think. Later when I went to book a flight, they told I had no travel credit. Aside from that I guess my experience has been fine with the airline, but this accumulation of bad experiences has really taken a toll on my perception of the company.Show lessmachappie
Rather impressed
Airlines have taken an (often well deserved) beating as of late. Flying is a pretty miserable experience, for the most part. The fact that you have to steel yourself for whatever the length of time of the trip might be pretty much says it all. All that said, I installed the AA app several months ago with low expectations. Now I’m impressed it works really well in providing very good, right up to date information. It even maps out how to get from one gate to another when making a connection. Very nice. The one thing that would be nice to add is making it easier to edit passenger information, such as TSA PreCheck and Passport numbers.
As an aside, I have to also complement AA. I recently had to make changes—twice in two days—to a complicated overseas trip and the agent on the phone could not have been more helpful. The aggregate time to make both changes was only about 30 minutes, including waiting for a call back (rather than wait on hold). And no charges for either change. I’m fact I got a refund because the new flight was cheaper.
I had stopped using AA about 7 years ago because of serious problems with their service. I only returned (planned to be briefly) because I had some miles to use. Well, they’ve won me back.Show lessLSSR22
Just a terrible app
If you create an app that takes reservations, allow the user to go to another window on their iPhone to look and collect other information while not omitting the whole reservation that one has already inputted. I switched over to another window to look up my girlfriends tsa number, went back to the AA app, and boom. All my inputted info for my reservation was gone. Back to step one. So I go back to my credit section(because I have a flight credit), and the site allows me to book from my trip credit page. It even says trip credit at the top of the app as I’m booking my flight(for the second time). I fill everything out again, get to the payment section, and I swear to god it asks me how I will pay for it and if I will use a credit or not. Funny. I thought it would automatically add my credit since I started the whole reservation from the trip credit section. But no. It suddenly asks if I’m paying with flight credit, trip credit, or credit card. So I go back out to find out if it’s a flight or trip credit and to find the credit number. But guess what? As soon as I do that it cancels everything I’ve inputted again. How dare you allow your stupid app to treat your customers this way. You force us all to use these stupid apps because you can’t afford real life ticket agents, and then the apps are designed by complete morons so you drive all your customers insane. Thanks for making this all so easy.Show lessBlasphemy6
