Leave a Review Alto
3pm on a Tuesday - NO CARS AVAILABLE?
Decided to sign up for Alto so my teenage (+13) son could get a ride home from a school/learning event about 8 miles from my house. When I tried to use Alto to get a ride for him at 3p, I was repeatedly unable to do so—because the app kept telling me, sorry “it’s busy. There are no cars available.” At 3pm on a Tuesday?!? Tried about 4 times before I gave up. Immediate delete on this stupid app, and then I was left scrambling to find a ride home for my son.
Forget this app; Alto is 2.5x more expensive than other more commonly known ride services, and you can’t even count on there being a car. 1 star all day.Show lessBallisticSpear
Changed service territory but still billed me monthly fee
I have been an alto member for over a year and religiously used the service for trips to the airport every other week (as recently as 2 weeks ago) and I would have given them 5 stars for the service.
Recently, they changed their service territory to exclude my home making me unable to use their service, but they will not let me request a refund of my membership fee. I understand the need to change the service to make it work business wise but screwing around over previously loyal customers in the process is unacceptable.Show lessAmprin
They need to expand
I was going to use their ride service signed up for the 14 day free trial I wanted to see how much a trip from my house to my local mall would cost but even though I live in Los Angeles apparently they don’t service the valley which is the area I live. However they respond super quickly to emails and cancelling my membership was easy as was deleting my account. Will continue to use Uber, it’s served me well, but once Alto expands and starts servicing the valley I will give them a try.Show lessDeiytrea1
Amazing service
Great service just lacking some drivers at the momenthcfuncr
The best car service for women
I have been riding with Alto for a couple of years now. The cars are impeccably clean and the drivers are all very professional. Since the drivers are all employees and the cars have tracking devices on them, you feel safe. I’ve had rides with other services that I should not have gotten into the car. I’m a huge fan of ALTO!!!Show lessagirlfromdallas
Reminds me of when Postmates first came to town
Whoever is creating the app doesn’t understand how the DMV is laid out. It reminds me of when Postmates first came to town. It was an allow delivery people who are in Arlington deliver to Shaw based on mileage during rush hour. I like Alto’s service but their boundaries are frustrating.
I travel for work and would use them more often if it weren’t for their odd boundary rules. If I walk .4 miles from my front door, I can be picked up and taken to the airport. from airports. I can be dropped at my front door. I like the idea of having to clean cars and trained drivers. But with those limits it’s just better to go with a taxi service or Uber.
I understand that there are certain areas they may not use the service as often, but if you are willing to take someone to the airport based on a quarter of a mile then maybe have a special airport service option?Show lessLeft HSBC
First class service
Nothing but excellent service from beginning to end of trip.
Friendly, respectful and attentive drivers with safety first approach.
We will be using exclusively.Doot1122
Improve Customer Service
They make you go through the sign up process before determining you are outside of the service area. And the map color is similar in tone. Please get someone with a UI/UX to look at your service area map. The app also charges for membership. I emailed customer support for a simple question and they weren’t helpful at all. I am hesitant about signing up for any new service founded by male Caucasians. They have the least customer service and empathetic businesses. Look at Airbnb, Lyft, Uber, etc.Show lessCaliChick00
Alto is a good alternative
I used alto for the first time for a trip from the airport to my home. If you would expand to pick up from all of Fairfax county, that would be great even if it is for airport runs. I wanted to use the service from my house to the airport, but I could not get picked up coming back from my trip. They will pick up at the airport and drop me to my house.
Kelli-Grace my driver was great!Show lessHope They Succeed
I rode them for the first time today and was an overall positive experience. Driver was kind and careful and the car was nice. I had gotten tired of Uber/Lyft having aggressive unsafe drivers, cars smelling like strong air freshener, and total dumps of cars. Hopefully there are enough others like me to keep Alto going. The prices are pretty steep, and you do need to add an additional 18% to the estimated price range to get the total you’ll pay.Show lessGdaddy887515
