Leave a Review Curb
Confusing and extra charges? (DC)
I am form LA and I want to book an early pick up to airport at DC. Since I lost faith in scheduling services with Lyft and Uber, I searched online for ways to book taxi services like the old days. I found this app and the reviews are clearly amazing.
I tried to book my ride to DCA, and the estimated fare is shown to be slightly less than 25 dollars. They also provided extra guidance saying this included government fees and other things, but tip can be added at the end of the trip. So far so good. I tried to pay with Apple Pay and received an alert of me been charge ( a hold is placed on my credit card, not exactly a charge ) more than 29 dollars. I was quite surprised and looked back into the app. Apparently, they also charge a 3 dollar booking fee, which I never knew about, which was OK, but would have been better if they directly included it into the estimated fee when showing me the cost. But still, I can do my math, it only bumps up the cost to close to 28 dollars. It should have not been more than 29 dollars. I see trouble and I decided to cancel my booking and go back to try Lyft, which is more expensive.
I will see the ‘hold’ of 29+ dollars will be removed from my credit card in a couple of day. I surely hope there will be no cancellation fee since I literally just booked it for 10 seconds.Show lessHaha06
Developer Response
We're sorry to hear that there was some confusion. The $3 reservation fee that applies to advance bookings is mentioned in the booking process, and it is included in the Upfront Fare that you agree to at booking. The temporary hold that is placed at booking is not a charge, and it's typically slightly higher than the Upfront Fare. This hold is placed to secure a valid payment method in advance, and it is voided when your payment is processed at the end of your ride or if your ride is canceled.Taken for in New Orleans
Used this app for the first time in New Orleans to get a downtown ride that was about a mile long. Was quoted an estimate of around $6.00 for a metered cab ride. Got to the end of the ride and the drive asked me how I would be paying and I said I used the app. That turned into him messing around on his phone for 5 minutes and he ended up charging me a $25 flat rate with a $5 tip for himself. Reached out to Curb for help and they did nothing to make this right. Said they couldn’t reach the cab driver to talk to him about it so I was just screwed. Also used the app to take a cab to the airport. Got to the airport and that cab driver canceled the trip in the app and just used his own payment system to charge me. So he used the app to get the ride but didn’t use the app to take payment. At least this one charged me the proper airport amount. Useless app that allows cab drivers to take advantage of you and Curb won’t have your back when it happens. Better off just Googling a local cab and calling so there is no funny business with this app.Show lessMean Green Scrappy
Divers Never Show
I’ve been using curb for a while now and I love it, but recently it’s been going down hill. The drivers will straight up ignore your request if you need to go to Brooklyn, and they will never show up either, I’ve spent over 15 minutes on two different occasions waiting LATE at night; they just never come and I have to find my own taxi. On top of that I have gotten fraudulent double charges to my bank account. I canceled a ride yesterday because my driver never showed up and I couldn’t pay for the taxi I managed to hail because Curb had taken $57 out of my account for a ride I had never taken. This app is better than the others that’s for sure, but treating your drivers better and offering a fair wage is the start to fixing the problems that have arisen.Show lessIdkwhattocallmyselfso
Developer Response
We're sorry to hear that you have had some trouble getting a ride. All ride requests are subject to availability and there may be times when wait times will be longer due to high demand. Please also note that it is common for two or more rides to cost the same amount. Please contact support@gocurb.com if you need clarification on transactions.