Used to be better than Uber
I travel constantly around the US and Canada for work. I used to prefer Lyft. They made an effort to resolve issues and were sympathetic. But now they couldn’t care less. They gave the driver a bad route so I missed a flight. I was confused and when I realized what the driver was doing it was too late. There were no traffic issues. Lyft support claims it was the best route and honestly I use ride share several times a week and to the same destinations. It will frequently give the drivers a bad drop off location for one of the places I go for work. It would try to drop me off on the ramp to the interstate a block away. Most drivers in the area know it will do this but it’s a running joke among my colleagues. I’m deleting the app since it’s been a costly mistake today not to monitor what my driver was doing. Generally I’ll get to the airport with hours of buffer time and next time I’ll get there with Uber.
Update: I gave them one star and wish I could take it away. I can’t update payment methods for personal rides. I use a company account for business rides but it won’t load any rides because that payment method on the personal side is expired. You can’t talk to anyone any more. Lyft does not have customer service. You can chat but they will tell you not to contact them or you will be booted to the end of the line for service. Supposedly it’s been escalated, but they haven’t contacted me.
Update: I gave them one star and wish I could take it away. I can’t update payment methods for personal rides. I use a company account for business rides but it won’t load any rides because that payment method on the personal side is expired. You can’t talk to anyone any more. Lyft does not have customer service. You can chat but they will tell you not to contact them or you will be booted to the end of the line for service. Supposedly it’s been escalated, but they haven’t contacted me.
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