This app is awful
Used a couple of times at Uber was showing more expensive. 1st use as I loaded luggage in can and were ready to go my driver advised the app says we were no longer connect as if I or he had cancelled, neuter of us did. We tried to rebook but forced me to connect to another driver and I couldn’t cancel her. He ended up taking us and paying in cash.
The 2nd time I was waiting 20 minutes for a ride and 2 drivers cancelled without reason.
Not a good experience
The 2nd time I was waiting 20 minutes for a ride and 2 drivers cancelled without reason.
Not a good experience
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not what it used to be
I originally got this application for rides to and from work and I used to be very convenient. however over the past month I have had issues with lateness because the times on the app are inaccurate in picking up and dropping off. It could tell me that my driver is going to pick me up in two minutes and I could take 12 minutes. The same would happen with my drives a drive though it's supposed to be 15 minutes could end up being 40 minutes with no warning. finally the last straw was when I noticed that there are transactions pending in my account for rides I did not take I have deactivated this account today after attempting to contact customer service multiple times and will not be using anymore. I hope for future clients you will consider the impact of these things. Update**** I re-downloaded the app to try it so that I could get a ride to work which is 5 miles and 15 minutes from my house. The fact that they would charge $80-$100 for a 15 minute ride to still have someone wait up to 30 minutes is BEYOND ridiculous. I decided to try to delete my account again and after attempting to contact them and reviewing all of the help articles, I realize the information presented as false and there is no clear way to delete an account. I’ve downloaded it and honestly I hope the FTC catches their price gouging. I regret downloading it and stick to my previous review.
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“Women Connect” feature is not good and could easily be better
I have enabled the feature “women connect” on my Lyft app. However, from my last 12 Lyft requests, 10 have been male drivers. It doesn’t really feel like a feature to be honest. I feel like there should be some sort of feedback saying that it is actively searching for a woman. Maybe even giving female drivers incentive to pick-up women that have the “Women connect” enabled…if that is really something you actually care about. Even if that is something $$ you need to pass along to the customer, we may be willing to pay extra if it would make us feel more safe. Or even if there was something where it said, 5 additional minutes to wait for a female driver. You need to DO BETTER Lyft! You act like you are for Women with adding features like this. But when there is no actual follow through or way your customers can see the direct attempt to engage with a female driver is happening, it doesn’t feel real. Especially when the results happening are averaging at 16%. Not Great. There is no pre-notification that I am about to get matched with a male. If my first choice is a woman, I think there should be some sort of system that will alert me that my only ride options are male and give me the option to continue to accept or not. Or tell me how long I need to wait for a female driver. If this is a TRUE feature, then this needs a LOT more work!
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