I work in app development myself, and I honestly
don’t understand how on earth they built this.
It’s a shame Toronto’s city bike app is such a disaster, the people who left five star reviews were simply lucky.
Usability feedback:
- I’ve come across at least 4 stations with multiple bikes but none of them would release. I keep scanning over and over again, but they simply wouldn’t release. This is not only frustrating, but also makes it incredibly hard to predict your travel time if you plan on getting to your destination by bike. You never know what’s gonna happen, You can’t be sure it’ll release, and you can’t trust the app.
- stations indicating e-bikes are extremely unreliable. Often times you come up to a station with E bikes, scan every single one of them, and the app would say it’s not available, even though it appears available on the app.
UX feedback
- why do you make it so hard browsing multiple stations? When I am in a certain area and just want to see which stations are around, I’m just looking to see how many bikes are available at each. As soon as I click into a station, it zooms in and I lose myself on the map, I need to zoom out, locate myself again, and move to next one. And if I want to compare the number of bikes at different stations and decide which one I’m gonna go to, it becomes incredibly frustrating and long. Why? Why do you make your users suffer so much?
- there is no way to see the charge on E bikes at any given station. So for example, if you want to get an E bike and you find it at a station 15 minutes away from you, you could walk all the way to the station only to find out that the bike has only 10% charge. So you did all that for nothing because you know the bike is gonna die within the next 10-15 minutes, and you’re not gonna take it. Why not make it easy for a user to make a decision whether they want to take time and walk to the station by providing the latest update on the battery level?
Service feedback:
- lots of bikes are in a terrible condition. I was riding a regular bike couple days ago and it broke down in the middle of a residential area, and I had to drag it for 40 minutes to the nearest station.
- QR codes (including bike ID) are often scratched to the point where they aren’t scannable. I’ve experienced it multiple times when the app would indicate an available e-bike, but as soon as I got to the station Id realize that the QR code wasn’t scannable. So I’d be looking at a perfectly normal bike ride in front of me, fully charged, but I couldn’t get it.
They’re only getting away with it because, like many things in our country, it’s a monopoly at this point. This is the only city bike service we have, so no matter how much people complain we’re not gonna get another one.
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