Leave a Review Curb
Confusing and extra charges? (DC)
I am form LA and I want to book an early pick up to airport at DC. Since I lost faith in scheduling services with Lyft and Uber, I searched online for ways to book taxi services like the old days. I found this app and the reviews are clearly amazing.
I tried to book my ride to DCA, and the estimated fare is shown to be slightly less than 25 dollars. They also provided extra guidance saying this included government fees and other things, but tip can be added at the end of the trip. So far so good. I tried to pay with Apple Pay and received an alert of me been charge ( a hold is placed on my credit card, not exactly a charge ) more than 29 dollars. I was quite surprised and looked back into the app. Apparently, they also charge a 3 dollar booking fee, which I never knew about, which was OK, but would have been better if they directly included it into the estimated fee when showing me the cost. But still, I can do my math, it only bumps up the cost to close to 28 dollars. It should have not been more than 29 dollars. I see trouble and I decided to cancel my booking and go back to try Lyft, which is more expensive.
I will see the ‘hold’ of 29+ dollars will be removed from my credit card in a couple of day. I surely hope there will be no cancellation fee since I literally just booked it for 10 seconds.Show lessHaha06
Developer Response
We're sorry to hear that there was some confusion. The $3 reservation fee that applies to advance bookings is mentioned in the booking process, and it is included in the Upfront Fare that you agree to at booking. The temporary hold that is placed at booking is not a charge, and it's typically slightly higher than the Upfront Fare. This hold is placed to secure a valid payment method in advance, and it is voided when your payment is processed at the end of your ride or if your ride is canceled.Taken for in New Orleans
Used this app for the first time in New Orleans to get a downtown ride that was about a mile long. Was quoted an estimate of around $6.00 for a metered cab ride. Got to the end of the ride and the drive asked me how I would be paying and I said I used the app. That turned into him messing around on his phone for 5 minutes and he ended up charging me a $25 flat rate with a $5 tip for himself. Reached out to Curb for help and they did nothing to make this right. Said they couldn’t reach the cab driver to talk to him about it so I was just screwed. Also used the app to take a cab to the airport. Got to the airport and that cab driver canceled the trip in the app and just used his own payment system to charge me. So he used the app to get the ride but didn’t use the app to take payment. At least this one charged me the proper airport amount. Useless app that allows cab drivers to take advantage of you and Curb won’t have your back when it happens. Better off just Googling a local cab and calling so there is no funny business with this app.Show lessMean Green Scrappy
Divers Never Show
I’ve been using curb for a while now and I love it, but recently it’s been going down hill. The drivers will straight up ignore your request if you need to go to Brooklyn, and they will never show up either, I’ve spent over 15 minutes on two different occasions waiting LATE at night; they just never come and I have to find my own taxi. On top of that I have gotten fraudulent double charges to my bank account. I canceled a ride yesterday because my driver never showed up and I couldn’t pay for the taxi I managed to hail because Curb had taken $57 out of my account for a ride I had never taken. This app is better than the others that’s for sure, but treating your drivers better and offering a fair wage is the start to fixing the problems that have arisen.Show lessIdkwhattocallmyselfso
Developer Response
We're sorry to hear that you have had some trouble getting a ride. All ride requests are subject to availability and there may be times when wait times will be longer due to high demand. Please also note that it is common for two or more rides to cost the same amount. Please contact support@gocurb.com if you need clarification on transactions.Do not use in Washington D.C.
This app and service doesn’t work in the D.C. area even though the map and icons indicate drivers are available. I’m not sure if they don’t have enough participation or if it’s an issue with the app itself.
We tried using Curb for both an immediate request for a ride and scheduling a day in advance. It never paired us with a driver for either request. They debited my card for the advance reservation for a ride to the airport and at pick-up time, 18+ hours after I requested it, we still had no driver. The app map also showed zero cabs near our address close to the Navy Yard that morning when there had been several the afternoon on the prior day. Maybe those drivers only work certain hours?? Thankfully Uber came through to get us to the airport in time.
I received zero notifications, emails, texts that no driver was assigned to us. Only place it indicated was in the app itself. I had all the settings configured to allow these. It may work in other cities, so my review is specific to problems in Washington D.C.Show lessKTC GNM
Competitive price & fast pick-up, but usually wrong.
I am really enjoying the convenience of Curb. The app typically has lower prices than it competitors and the wait time is usually less than 5 minutes. There are a couple tweaks I would make on the app. Curb should give riders the option to enter a pick up location if the location pin is unable to catch the correct address. A lot of my drivers end up going to the opposite end of my block and then say the GPS had them picking up at that address. Along with pick-up confusion, drivers commonly want to confirm the address you are going to. The city I live in is huge, I cannot remember the address of every destination so I typically just type in the name of the establishment. The app will show an address when booking, but when you get in the car and your driver wants to confirm the address is no longer showing on the app. Those are just a couple aspects of the app that I think could improve for consumers convenience. I highly recommend using Curb to all my friends and will continue to use as long as it’s price stays competitive and the ride arrivals timely.Show lessBRKLYN_
Developer Response
Thank you for your review. The default pick-up location is based on GPS data sent from your phone. If this is not correct, you always have the option of entering your pick-up address manually during the booking process.Perfectly good if you know what you’re signing up for
I use Curb pretty often both in NYC and Chicago. In NYC, it’s great for getting a cab from Manhattan back to Brooklyn (or around Manhattan), less so for calling a cab to the outer boroughs to begin with. It’s almost always much cheaper than Uber/Lyft, and it’s nice to support taxi cabs, but you do have to not be in a big rush. The cabs often take longer to get to you (unless you’re in a very dense area of Manhattan). But all the cab drivers I’ve been matched with through the app are very accommodating and kind, and often more flexible than Uber/Lyft on some things (e.g. seating 4 passengers in a normal-sized car). I’ve never had any payment problems. In Chicago, it’s a lot more hit and miss, but when it works it’s great! I got a cab to O’Hare from Hyde Park at $30 less than Uber/Lyft were charging. I just knew to expect a ~15 min wait so I planned accordingly. Tl;dr almost always cheaper than Uber/Lyft, but definitely longer wait times & more spotty availability; plan accordingly and you’ll be fine.Show lessFlameTamer
Nice alternative to Uber and Lyft
Those got so expensive that it's nice to have a cheaper alternative and support traditional NYC cabs. There's 3 drawbacks though: 1.) Pickup time estimate was off. 2 minutes was really 10, and in the freezing cold that's a huge difference. The app didn't accurately show where the cab actually was on the map. 2.) App is VERY pushy with tipping. Don't auto charge 20% by default unless I notice and change it. How dare you. I'm an excellent tipper, but it has to be at MY own doing. I want to support the drivers, but how about lowering their ridiculously expensive cab medallion costs if the cab operators actually care about their well being instead of forcing tips? 3.) You get a typical worn out, scuzzy feeling NYC cab. I paid $30 instead of $40 elsewhere so the savings was worth it, but you get what you pay for.Show lessTheKarateKidd
Broken Payment & Lack of Customer Service
I have tried to use Curb many times, sometimes it works but most times it doesn’t. I used Curb on Friday, 10/7 to go to Newark International Airport. When I arrived, the payment machine was frozen. I had to wait for 20 minutes while the driver tried to call Curb to ask them what to do (they never answered). Meanwhile I was going to be very late for my flight so I ended up just venmoing the driver and I was going to try to get a refund from Curb. I sent an email to Curb on Friday night and they still haven’t gotten back to me. The payment on the curb machine ended up going through. Therefore I was charged twice for my ride and since the driver waited 20 minutes for the payment to work, the charge increased by $10.
I’ll be sticking to Lyft and Uber from now on.Show lessoverpaid curb
Great while it works, absolutely useless when it stops working.
Visited New York for a week, and downloaded Curb because I saw it all over taxis. It is phenomenal while it’s working. Worked for four days; then, was trying to book a taxi at night in Little Italy, and, for no apparent reason, the app glitched, couldn’t find my location, then kicked me out altogether, and now my account is disabled. I also can’t seem to reset my password.
This was three days ago. I emailed “support” twice (there’s absolutely no other contact method), and have heard nothing but dead silence. No change in being able to reset password, etc. NO support, it’s non-existent. Even tapping “reset password” gives no indication anything has happened. Again - great app when it works, absolute fail if anything goes wrong. Deleting, won’t be using again.Show lessSocialinfo
Cab # 1238 is a BAD APPLE!! Here’s why…
I booked this accessible cab on CURB @ 11:36 AM last Thursday. It said it would be to me in 7 minutes and as it started counting down, I headed out the door. When I got outside the cab was 3 minutes away, and suddenly it was 10 minutes and counting. Each time he started getting close the time would jump up again, and I thought maybe he was having trouble finding me. So I called and was connected to my driver who first asked me to call CURB’s hub base, then thought twice and said he would call because “They need to send someone closer than me. I’ll call you back.” It was getting later, and I needed to get to PT. So when he failed to call me back, I called CURB, who directed my call back to CAB 1238, whose driver HUNG UP ON ME!!
The CAB 1238 Never Came, Never Called Back, and Hung Up on Me!
The worst thing he did was that this BAD APPLE kept me linked to his Cab for almost an hour until I gave up because I was still on the curb at the start of my PT appointment. CAB DRIVER 1238 caused me to miss my PTthat day, and I don’t think he should be allowed to abuse the CURB APPin that way.Show lessBulbDefender
Developer Response
We're sorry to hear of this driver's behavior. Please contact support@gocurb.com with the details of your ride so we can investigate.
