Too complicated, I literally just want to see times
I usually don’t mind a few tweaks here or there when it come to updates but this was a little much that no one asked for.
Like most, I just want to see what time a train is coming. You have to click like 5-7 buttons to figure that out. The old way was straight forward—pick your line and stop and you’ll see the how many minutes AND the estimated time. Personally, I don’t care about the explore button that literally never updates to your location even when you have stable wifi. The status should just have the lines in order, and I missed how when you clicked your line, the service status only took up half the screen with the line in order so you can just find your stop from there. Also, when you finally get to the line you want, I feel like the directions should be swapped . Example, why is the “inwood 207” button start at far rockaway? I understand that’s the direction you’re headed to but it’s a little confusing at first glance in my opinion and I almost have to click the back button each time.
Like most, I just want to see what time a train is coming. You have to click like 5-7 buttons to figure that out. The old way was straight forward—pick your line and stop and you’ll see the how many minutes AND the estimated time. Personally, I don’t care about the explore button that literally never updates to your location even when you have stable wifi. The status should just have the lines in order, and I missed how when you clicked your line, the service status only took up half the screen with the line in order so you can just find your stop from there. Also, when you finally get to the line you want, I feel like the directions should be swapped . Example, why is the “inwood 207” button start at far rockaway? I understand that’s the direction you’re headed to but it’s a little confusing at first glance in my opinion and I almost have to click the back button each time.
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I don’t know why they replaced the old app!
I have never reviewed an App before - until now, because it’s bad! I have family members who agree as well. I am an everyday commuter from Brooklyn to Manhattan. I know what trains I’m taking and don’t get lost. I just need to know at what time the trains or buses will show up.
The old app worked perfectly fine. This new app works but it has too many things going on that you have keep on clicking on different links in order to get to the answer.
I also saved my favorite train lines, and it always glitches and never loads them at first; only works after I close the app and reopen.
Takes longer time to load, I think because it has so much going on, so when you’re a native NYer who commutes everyday, it can mean that you can miss your train.
The most annoying part is when you click on a certain train direction but in the next screen it shows you both directions again and you have to click again on your direction. Like why click again and again if you already chose it at beginning. And sometimes you don’t remember the last stop name of the line because many of us never ever go there, so it gets confusing. I just think in terms of uptown and downtown.
The old app worked perfectly fine. This new app works but it has too many things going on that you have keep on clicking on different links in order to get to the answer.
I also saved my favorite train lines, and it always glitches and never loads them at first; only works after I close the app and reopen.
Takes longer time to load, I think because it has so much going on, so when you’re a native NYer who commutes everyday, it can mean that you can miss your train.
The most annoying part is when you click on a certain train direction but in the next screen it shows you both directions again and you have to click again on your direction. Like why click again and again if you already chose it at beginning. And sometimes you don’t remember the last stop name of the line because many of us never ever go there, so it gets confusing. I just think in terms of uptown and downtown.
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Inaccurate and difficult to navigate
I agree with asnow1190.
I know that developing an app takes a lot of work, but the old app was much easier to navigate, clearly laid out, and the arrival times were much more accurate- I’ve missed trains because of this new app. It is extremely difficult to find what should be standard information: for example, searches don’t always yield results (this could be due to needing the station written in a specific way instead of common names) and separate transit systems are visually lumped together at hub stations.
While the new app looks nice aesthetically, it’s visually crowded and it’s difficult to parse out any detail. This feedback is not about getting used to a new app. As much as I use it, I should be a pro at it by now- the fact that I’m not speaks to the lack of user-friendliness. Perhaps the app developers can take a look at the old app and integrate what worked into this app.
I know that developing an app takes a lot of work, but the old app was much easier to navigate, clearly laid out, and the arrival times were much more accurate- I’ve missed trains because of this new app. It is extremely difficult to find what should be standard information: for example, searches don’t always yield results (this could be due to needing the station written in a specific way instead of common names) and separate transit systems are visually lumped together at hub stations.
While the new app looks nice aesthetically, it’s visually crowded and it’s difficult to parse out any detail. This feedback is not about getting used to a new app. As much as I use it, I should be a pro at it by now- the fact that I’m not speaks to the lack of user-friendliness. Perhaps the app developers can take a look at the old app and integrate what worked into this app.
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