Leave a Review Curb
Different destinations
Used app to book an early pickup from LaGuardia. Driver spoke limited English. He took me to a destination that was about a mile or so away from airport. He said that was what destination was and I said no it’s airport. His English was weak so we had small communication issue but he took me to airport and problem was fixed. Not sure why his end showed different destination. I would recommend that customers submit final destination in “ driver notes” section. I put my phone number and pickup location there (but not destination) and he did call when he was at hotel and I appreciated that. I would definitely use app again but suggest that customers put pickup area ( hotel in my case), your phone number, and final destination just to double verify. If you have a driver with limited English as I did it may save you a miscommunication problem on pick ups and drop offs.Show lessBob601 G.
Developer Response
Thank you for your feedback. We would be happy to look into this to determine of there was indeed a technological issue or miscommunication. Please contact support@gocurb.com with your account details.Uuggghhhhh
So I have used this app twice. Neither time did it accurately locate me. The first time, the app told me my driver was 8 minutes away. Then it froze. I called my driver (not 8 minutes later) to tell him that the app had incorrectly located me, and he told me he had already arrived. I had hit “cancel” while the app was frozen not realizing that it would cancel the ride, particularly without any kind of “are you sure you want to cancel?” warning. Then I figured, well I’m standing right next to the taxi. If I request the ride again, it will pair me with this driver. Nope. It kept giving me people 5, 8, etc. minutes away. WHY?! Then the app disabled my account because I canceled those rides (seconds after requesting them). My partner then paired his to the taxi, but I was trying to use a promo, which, it turns out, is not allowed with the pair function. The only way to re-enable the account is to send an email (no number to call). And they only work business hours. So no way to fix it.
I’d like to see yellow cabs have a good app, but this is definitely nowhere near an app like Lyft or Uber.Show lessLindsayLu2
Developer Response
Thank you for your feedback. The app relies on the GPS location sent from your phone to provide your current location. In the event that that location is incorrect, you always have the option to enter your address manually. Please contact support@gocurb.com if you are still having problems with your account. Our team is happy to help.DOUBLE CHARGED ... TWICE. AVOID CURB!!!
AVOID CURB! I do NOT recommend using the CURB TAXI APP. Yes, it is convenient, and seemingly brings the grumpy taxi-cab world up into the 2000s on par with an Uber pay-by-smartphone experience. But twice in recent months, the app has not worked when I’ve gotten out of taxis in both NYC and Miami. The Curb app stalled and wouldn’t confirm the transaction -- both cabbies said it was a cell phone connectivity issue and asked to be paid in cash. Cabbies said “since I don’t have a connection you can’t pay by regular credit card either.” In both cases, I paid cash, and in both cases, the CURB app later charged my card for the completed ride, meaning I paid twice for each fare. There is no customer service feature at Curb that handles these issues in any way. In both cases, I’ve had to dispute the charge with American Express, who also said they received no response from their inquiry to Curb and just refunded my disputed money to avoid further hassle. AVOID CURB!Show lessEricRossAllen
Glitchy and inconsistent
I like pairing a cab I hail but the hailing feature is inconsistent at best. The map never updates where the cab is if it’s coming, and I have had more than a few cabs pick up an in person fare while on the way to me, which means I then have to disconnect that ride and then ask for another, which obviously adds a lot more time! (I use Curb to get away from ride sharing but to give those companies credit that doesn’t happen with them.) Also tonight my husband used it, the cab driver disconnected or something, and now keeps calling us that he didn’t get paid, and the Curb app can’t find our ride in the history even though it’s there. There has to be an easier way for cab drivers to use it, since it always seems like it’s a gamble if it has gone through at the end.Show lessShe Tay Tay
The App Needs Fixing
The status of the taxi did not change on two different days. For example, the estimated time stayed at 10 minutes, and did not change the location of the taxi. It did not show the taxi’s direction of travel. I saw the taxi and the app still said 10 minutes. In another incident, the time stayed at 15 minutes, and eventually changed to one minute, but the one minute location showed the taxi in the middle of an expressway, which was no where near my pickup destination.
Each time I told the taxi driver about the app. One taxi driver said the app cancels their rides, which has happened to me too. Some drivers will continue to the location, to find the client used the app to request another taxi, who takes the fare because they are the last taxi on the app. The same drive said a lot of taxi driver do not use the app because of application errors. He asked me to add this problem, when I write my review.Show lessSherDee
Dubious reviews and Marginal service
I have been using this app for a year or so, when it works it’s great. But the service/app working is at best a 50/50 proposition. When not trying to rip you off with their auto-mandated “cashless payment system” which annoyingly you have to turn off EVERY SINGLE TIME YOU USE THE APP. The location service in the app will show a driver parked on your front steps but are actually 5 minutes away. Or they say they are 1 minute away which turns into 10. Clearly not the drivers’ fault but that of shoddy technology in app. Additionally, after reading through a good portion of the reviews trying to figure out if I am the problem or the app itself. A TON of purchased/fake positive reviews. Gave two stars because when it works it’s nice but again that’s a 50/50 shot in the dark. It’s best to just call the cab companies directly and setup a pick up.Show lessoJMAo
Not the best app
I decided to give a chance to Curb specially because the prices don't surge here but in the last two occasions the app shows that the car arrive when it's still 2 blocks away. On both times I didn't see the car moving anymore so I tried texting and asking for a call back to make sure the driver knew where he/she was going and texting never shows the message going through and if I get a call back I can just hear myself talking. Meaning, I am never able to contact the driver. The last time I had to cancel and get another car company.Show lessCdhbmk
$2 Fee in EVERY RIDE
I support cab drivers and medallions, but this is a scummy operation for $2 service fees.
The terms of service for Curb say there’s a $2 fee on EVERY RIDE, no matter how short or long your trip. This is a total scam by not making it a percentage of the fare.
From their Terms: “Service Fee. For each Taxi ride ... you may be charged a base service fee of up to two dollars ($2.00). For any base service fee assessed in accordance with this paragraph, you agree to pay such amount to CML and authorize CML to charge such amount to a payment card associated with your Account.”
Not only is Curb more expensive, but it is artificially more expensive by design. Just take Uber of Lyft for goodness sake.
There are serious problems with the app. A cab immediately accepted my hail request. Within 5 seconds he was outside my house, and then **immediately** drove away. I then got the obligatory “Oops, looks like we missed you!” text message. How was I supposed to leave my front door in 5 seconds?
On top of that, the GPS showing where your driver is located is a total failure. Your driver could be literally anywhere and you will never know. Their cab just stands stationary on the map, even though they are indeed moving toward you. But you won’t know that.Show lessSupercube 3000
Is this supposed to work
I just downloaded the app, no problem. Thought I would try it out just to see how it works so that I am not in a panic if and when I would really need it. Pretty much it just sits there frozen no matter what button I push after I indicate my location and destination. I have signed up as a member, entered my credit card information (with some trepidation since this company is unfamiliar to me, and still nothing. I’ve tried “request taxi” and “ride later” ... still no response to any button pushed. I think I am going to go ahead and delete this app, and hopefully I have not revealed my credit information to this shady outfit. Oh, and the help button is no help at all. Fortunately I do have a reliable taxi cab service in my hometown which is where I am right now, but this is telling me that I cannot trust this app to identify a suitable taxi if I am in a strange town. Too bad.Show lessFrenchieFriend
Never Again
I was trying to go back to using a taxi instead of Uber or Lyft and my first experience was extremely off - putting and unpleasant.
My ride arrived , I confirmed it was my driver, and suddenly as I got in the car, the driver seemed to have disconnected the ride from the app. So, there goes my ride fare estimate, my $5 credit I was planning to use, and now I needed to re-tell him where I was going. Well , we were heading to the destination, his driving sucked and I had to use a panic attack app to breathe properly since so many things were making me uncomfortable at this point. I kept checking the app to see if my ride was being tracked, NOPE. I watched the meter amount go up and up.
He asked again where I was going and proceeded to take a turn in the wrong direction where we ended up unnecessarily in heavy traffic. I was so stressed out, I had to call the office where I had the appointment to tell them I’d be late, and I kept saying I’ll get out and walk. He disagreed that we were going the wrong way but we definitely were. Nearly in tears, I arrive at my appointment and the only silver lining is that the charges did not appear on my account since the driver disconnected the ride. He also told me I couldn’t have walked because it’s not good for me. That made no sense. Never again. As they say the road to hell is paved with good intentions.Show lessDoom Owl
Developer Response
Thanks for your review. We're sorry that you had a ride that was not up to our standards. We are always working to improve our service and we train our drivers regularly on customer service. If you email support@gocurb.com with more details about this ride, we will contact the driver directly to address the problem.
