Leave a Review Curb
Discriminatory
In NYC growing up, I never took yellow cabs because we knew they wouldn’t stop for us, or would refuse to drive us if we were going to Outer Boroughs, or would hike up meters on us. When ride apps got popular I was a huge fan, because drivers had to commit to the ride you requested to a static price you agreed to pay in advance. While Curb does manage to be cheaper than Uber or Lyft by a decent amount, the few times I’ve tried to use it on the past week have felt like dealing with yellow cab racism all over again.
These drivers will drop your ride if they see you going to brooklyn (my friend from the bronx has had the same problem), and twice now I’ve been on the phone with a driver using my work voice only for them to drive right past me and cancel when they physically see me. Twice now despite putting in my numbered address, drivers have followed the terrible Curb GPS, tried to drop me off in the wrong place late at night, and then argued with me about it. I’m coping w a back issue getting to and from work in Manhattan and trying to use this for the last two weeks has been depressing. Truly worth just sticking to Uber or Lyft, which obviously have their own problems in excess & ridiculous surges but with way less rider discrimination at the very least. At least I get in a car and get where I asked to go, which I think is the bare minimum to ask from a ride service.Show lessVulf W
Developer Response
We're sorry to hear of this driver's behavior. If you should wish to report an issue with a driver, please contact support@gocurb.com. Our team can point you to the department that regulates drivers in your city.Great app, some kinks
Overall a great app to call a cab so you don’t have to stick out your thumb on the corner and hope for the best. Also nice alternative to Uber which I hate using and has gotten ridiculous expensive. This app is the same convenience as Uber but you get a professional driver and not a random person. Only problem is it doesn’t do a great job identifying your pick up current location. Always shows me a block over or other side of the street which is confusing for the driver. Also it sets your flat rate by taking a convoluted route which is annoying but not critical.Show lessndulevt
Doesn’t actually facilitate transportation
I attempted to used Curb for two rides in the metro Washington DC area. When I attempted the first booking, I gave up after ten minutes of the app attempting to find a driver. For the second booking, I requested a cab 90 minutes in advance. When the driver was three minutes away, the driver appeared to have been reassigned, and the app said it was now looking for a new driver; expected wait time was 45 minutes.
This app is a good idea, but there are too few rides available, and booking is unreliable. I am also not sure how much cheaper this is than just calling a cab on the phone.
Grab does the same thing as Curb in Southeast Asia, but they are FAR more reliable and fast. Curb may be useful in the future, but it isn’t useful in its current state.Show lessKenstevens1067
HORRIBLE - Beware
The app was easy to use. I used it to schedule a ride for after a concert for my wife and I. We were at our pick-up location 10 minutes before our 15-minute window began. Once the pick-up window commenced and I did not see our ride, I scrambled to find the dispatch company’s contact information (there is NO means to contact the company or your driver through the app - SUPER frustrating). I connect with the taxi company letting them know we are waiting for our ride but don’t see anyone. While we’re on the phone, I get a notification from the Curb app that the driver cancelled our ride — this happens DURING our 15-minute pick-up window. After multiple transfers and nobody being able to help us get a ride, I learned that the driver cancelled the ride because “we didn’t show up” WHICH WAS A COMPLETE FABRICATION and like I said DURING the pick-up window. We were then stranded 30 miles from home and forced to pay a ridiculous amount for a Lyft… however, despite paying $100 more for a Lyft, I’ll NEVER use Curb again. At least Lyft actually showed up…Show lessBeandip747
Developer Response
Thank you for your review. Since there is no guarantee that a driver will be able to arrive at an exact time, the app provides 15 minute windows when booking in advance. Most requests are accepted by a driver within 10 minutes of the window, and drivers are not required to wait 15 minutes. If you contact support@gocurb.com, we can look into this for you.Good but needs some updates
I like the accessibility to taxis on the app living in the suburbs of Chicago. Feel more comfortable in a taxi than Uber at certain times of day or in certain situations. But it’s frustrating that you can’t call the driver directly and that the messaging capability isn’t 2 way. The character limit on the message is also crazy small so you have to abbreviate and drivers often get confused. Lastly, I really wish the app gave me an ETA to my destination during the drive. I constantly have Google Maps also open when using this app to see what time I’ll likely be arriving at my destination. Convenient access to taxis but missing some key features that make it a little frustrating.Show lessRayrr
Great option for rides
I travel for work and sometimes taxis can be difficult to get if you’re just waiting for one to appear. Having this app puts them in direct competition with Uber and Lyft. Except taxis are still regulated by the cities and not allowed to price gouge or upcharge you premium rates during busy times. So in my opinion this is a perfect option because taxis are more abundant and you know you’re getting the best rates by law. Recently traveled to Chicago for work and every time we tried to Uber the price was like $60-$70, and the taxis were always $14 consistently. Very happy with this option and will always try to Curb over the other two unless necessaryShow lessGmangsxr750
Slow always slow
I’ve been using Curb for a few years now, since before I went to college, and every time it gives me an estimate for when the taxi will get to me it’s almost always a third of how long it’ll actually take. Some drivers can be in a rush for you to get in the car but not in a rush for them to get you anywhere. I had one specifically who called me four times, once when he was on his way, once to ask what side of the street he should park on (he parked on the wrong side anyway?), once when he thought he was 2 minutes away (it was still more like 6), and once when he was there. I was already down but since I was on the other side of the street I told him I was walking over. As I was crossing the street I saw him let a family in his car and drive off! This is a common occurrence and the only saving grace is that as long as the driver cancels your ride another one will automatically be found for you. However, that feature is only all that useful in Manhattan, in Brooklyn where I’m from it can take quite a long time for a car to be found, especially at night.Show lessDoorbellqueen
Unreliable
I love Curb for paying a fare once I’m in a cab, and I thought it was a terrific way to secure a cab immediately or in advance.
However, over the past couple of weeks we have had repeated problems. In some cases the cab takes much longer to arrive than is indicated on the app. In two cases a driver accepted the request and simply didn’t show up. In another case the app crashed, and the ride disappeared, and later I received an email from Curb saying that I left the driver waiting. In another case the driver claimed that he had picked us up when he had not. In still another case, the driver cancelled the request. Again, this all happened over the past couple of weeks.
If this is the best of Curb’s service, I will continue to use the app to pair and pay, but I can’t imagine continuing to use the app to find a cab.Show lessReynier player
A good option, but wouldn’t rely on it
Curb is only okay. It’s a ride share service like any other, and the one big bonus is that sometimes it’s quite a bit cheaper than Lyft/Uber. That doesn’t matter, however, if you can’t get a ride—which is often the case. Many times the app has said I’d have to wait between 1-5 minutes for a car, only to take more than 20 minutes to try to find a ride before I cancelled out and used a more reliable app. I’ve been late many times because of this. I live in a major metropolitan area, so this has to be an app issue, as there’s no shortage of taxis here.
Tl;dr: when it works and is cheap, it’s good; otherwise it’s a bit of a nightmare. I’ve also found the drivers to be ruder than the drivers for Uber/Lyft, which is odd. All in all, this app is a good backup, but I rarely use it and definitely wouldn’t rely on it.Show lessWightCrow
Way overcharged and surprise “fees.”
I took an expensive ride yesterday that was more expensive than Uber by $55 dollars to be exact. On top of the price I was told prior to taking the trip, I was given an “extra charge of $64.” For what? It was just me and my 12 year old. On top of that the payment failed in the app, not my fault and the driver came back and ring our doorbell expecting payment. Woke everyone up that was sleeping in my house because we got home just before midnight. I’m not paying twice. I will contest it with my bank too if not addressed.
Also there’s no chat or telephone customer service for riders. No safety features either. Very disturbing that these bare minimum basics aren’t offered. Just basic email.
I won’t be using Curb again unless this is address and I’ll update my review when it is.Show lessSpr198385
