Fun bikes, MISLEADING APP
In Chicago for three days during decent weather, so these bikes are a great option. The bikes are super fun to ride.
I have run into multiple problems in the first 24 hours with this app misleading me into purchasing either an annual pass or a day pass that does not actually cover the bike rides.
The annual pass button popped up at my first ride in a place that appeared to be me agreeing to begin a ride. The app developers have created a deceptively and problematically frictionless purchase process; They are fronting more expensive upgrade products with without fully disclosing what you were buying or ensuring that that is what you really want.
I had the same experience with a day pass the next morning. I understood that I was buying a day pass at least that would cover all my bike rides for the day, which was perfect since I am only in town for few days. The problem is the app does not clearly delineate between what are called “classic bikes,” and “E bikes” the latter of which are still charged in addition to the day pass.
Although the physical product of writing, what turns out to be the Bike is actually really positive, this is a major issue of buyer beware and predatory app design.
I had no trouble finding bikes they were charged and worked. Sometimes finding a dock was really annoying and you still get charged if you bring it to a docking station and park it there if the docks are full.
I have run into multiple problems in the first 24 hours with this app misleading me into purchasing either an annual pass or a day pass that does not actually cover the bike rides.
The annual pass button popped up at my first ride in a place that appeared to be me agreeing to begin a ride. The app developers have created a deceptively and problematically frictionless purchase process; They are fronting more expensive upgrade products with without fully disclosing what you were buying or ensuring that that is what you really want.
I had the same experience with a day pass the next morning. I understood that I was buying a day pass at least that would cover all my bike rides for the day, which was perfect since I am only in town for few days. The problem is the app does not clearly delineate between what are called “classic bikes,” and “E bikes” the latter of which are still charged in addition to the day pass.
Although the physical product of writing, what turns out to be the Bike is actually really positive, this is a major issue of buyer beware and predatory app design.
I had no trouble finding bikes they were charged and worked. Sometimes finding a dock was really annoying and you still get charged if you bring it to a docking station and park it there if the docks are full.
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