Leave a Review Capital Bikeshare
AWFUL CUSTOMER SUPPORT
I never leave reviews waste of time but my god for the amount of time I’ve wasted with customer support on this app it’s terrible and I hope no one has to relive this. Please note that myself my friends have had issues docking the bikes. And they just tell you to leave it there they have to wait until it “”ends” and someone else will steal the bike and use it. It’s a Teri le system. I’ve talk to three customer support reps about this issue and STILL HAVE NOT HAD THE ISSUE RESOLVED!! I am at a loss for words and my account was suspended for THEIR ERROR!!! And on top of that I was charged $25. This is the absolute worst service setup. Never had this issue back in SF. This app and bikes are TERRIBLE.Show lessEkelly2024
Terrible
I came to DC, saw these bikes parked outside a walmart and tried using one after downloading the app.
I unlocked the bike through the app, but it did not get unlocked at the station and remained stuck. I contacted the customer support, he said he was sorry the station didn’t work. I should try another one. I tried again with another bike, once again it remained stuck. I told the customer service again. He said he was sorry and i should contact customer service again for refund of the charged amount.
24 hours later, i was charged 50 dollars (25 each for both the failed rides, it treated as if i rode the bike for 24 hours). I contacted the customer support twice again and they both said they will contact me with the right team. It’s been more that 2 days and no one contacted me.
They don’t care for their customers. They don’t care if their bikes don’t work. Terrible. Would not recommend to anyone. Better take local transport, it’s much cheaper and efficient and you wont have to waste your precious time , energy and money.Show lessZeeWaqCh
Everything Is Broken
Tried to get three rides today. Each time experienced some issues and had to call the customer service. First time, the station not release the bike but still charged me. Second time, could not return the bike to the dock. Though I parked to a public parking ramp and it’s allowed in the area, I still got charged for the $25 parking fee. Third time, could not dock the bike back to the station again. I called right away. They asked me to park at another station, which is not working either. Guess what, I had to pay the fee again! What a scam company! Now I understand why the bikes are everywhere but people just grab the scooter and other e-bikes even this being much cheaper.Show lessTeddy_404