Leave a Review Amtrak
Useful to track delays, tickets, and bookings but…
The app is easy to navigate which is really nice but it could really use some basic things; for example, it could use a page that you can put your train number in and it will tell you the current amenities offered by the train and where to find them, i.e. the lounge, if they sell comfort kits, etc. Or at the very least it could use an FAQ page. I had to get my questions answered via Reddit thread while actually on the train… not ideal.
Also, the app doesn’t make it entirely clear whether the train you’re on offers upgrades or not. There was an option to try the BidUp program and if an upgrade wasn’t available, the app would simply say “not available for this trip.” It wasn’t clear if it was unavailable because the train doesn’t have an upgraded selection, if the ticket I purchased didn’t allow for upgrades, etc. it would be really nice if that were made clear.
That being said, the ride itself was comfy and the crew were incredibly friendly!! I would give them a 5/5 if only I could’ve gotten a blanket! 😅Show lessemilyhummel16
Love it
This is the most amazing travel app. Chat service, booking, changes... Everything is such a breeze it’s incredible. Like why isn’t this the standard?Dadanners
Lost in Transit - Amtrak Misadventure
Navigating the Amtrak app is like solving a Rubik’s Cube in the dark, but with more frustration and fewer rewards. Just trying to check a schedule feels like a Herculean task. First, you have to log in—because why would you need easy access to basic information? But once you’re in, the app just redirects you to their web page, where you're immediately bombarded with ads for their credit card. By the time you've dodged all the pop-ups and miraculously found the schedule, it still doesn’t load. It’s like the app is challenging you to prove just how badly you want to take that train.
Honestly, I’d love to ride with Amtrak, but at this point, I could probably walk to my destination faster than I could buy a ticket through this app. I can't see how this app isn't intentionally designed for maximum frustration and time-wasting. It’s as if someone decided to create an app with the sole purpose of making you miss your train. Every button is a mystery box, a gamble on whether you’ll get where you need to be—or get thrown back to the beginning.
In short, using the Amtrak app is an adventure in futility. If you're looking for a reason to tear your hair out or just have some time to kill, this app is your golden ticket.Show lessrjl-1