Incredibly awful customer experience, occasional convenience
Just walked a half a mile to a bike that had no seat, reported a problem and was told “end my ride” — but I hadn’t started a ride. Little things like this are a daily occurrence when you try to use Lime (I hesitate to say “depend on”, since nothing about Lime is remotely dependable). I park every day in the same (city sanctioned) spot but half the time it says I can’t park and half the time I can. Very little I can do on the bas days but ride around for a few minutes until the app changes its mind. Poorly maintained bikes — too the point of dysfunction — are bookable. Good story: I got on a bike which turned out to have a completely flat tire. But then I couldn’t stop the ride because “you can’t park here”. Maybe I can’t, but whoever left it where I picked it up sure did. All of these things show a profound, almost gleeful disregard for customers. This is a business being run into the ground, no doubt confident that they will be banned in most cities soon. I’ll miss the convenience, but will be mostly glad knowing all the frustration and chaos will be gone.
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Leader of e-bikes and scooters in my books
I used Lime frequently recently on a trip abroad and they were a god send! Apart from a couple hiccups I can’t fault them. My friend noticed sometimes the parking zones were not registering so I’d park fine and then he wouldn’t be able to park in the same place. Also one out of 10+ rides faulted even when the battery was full but it didn’t cause a huge inconvenience and their customer service team were very helpful when I raised the issue after the fact. Most importantly their e scooters are way better than competitors like Dot. I was very loyal and only used Lime my whole trip for this reason. The ride is way smoother and more enjoyable than other scooters
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Scam “faults “ in app
1. You can raise a fault in the app. Sure there is a help option in the app but when you choose an option, nothing happens so you never get to enter or read further details. I parked where I started and where 20 other limes were parked but the app said I couldn’t park there and wouldn’t update for about 8 minutes. That’s in clear sky in a park so GPS should be fine. The helmet with my scooter has no padding so I had to mess around with the helmet and a t shirt for padding so it didn’t hurt my head but the pause function would not activate. Overall app was really glitchy despite being on a perfectly functioning iPhone 13 Pro. Since each glitch lead to more income (more than half more ride) I’m inclined to think it’s intentionally left buggy. Last ride on a Lime for me.
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