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Bird stole my money & poor customer service
I bought a 20 ride pass with the first five minutes of every ride free. I then noticed that I was charged full price for the rides that I took after buying in the past, totaling over $100 of charges made in error. After not hearing back from customer service, I decided to call their customer support line where I was met by a representative named Kelly, who told me that I was wrong because I had taken two rides that were over five minutes. I can’t even dispute this issue with my bank because if the bank decides to refund me, the pass will still be active, even though it doesn’t work. Absolute worst customer service I’ve seen from a scooter rental service and I recommend this app to nobody. Additionally, I’ve already contacted the email they suggest for people to contact so I hope I don’t get a reply with that suggestion. If I do, then you’ll know I’m not lying when I say their customer service is shoddy.
UPDATE - I received an email back from bird claiming that they were in the right and that all charges were legitimate. 100% a SCAM company as the representative tried to justify stealing money from me by making up a rule that was NOT on the terms of service upon purchase of the ride pass. DO NOT USE THIS APP.Show lessAndichalex
Developer Response
Thank you for giving us a try and more importantly we want to make your experience better. Please reach out to us via our **[Support form](https://help.bird.co/hc/en-us/requests/new?ticket_form_id=4415394453652)** or through the in-app Help tab. We’d love to take a closer look at the charges you referenced. When reaching out, please be sure to quote your app review so we can link it back to your Bird account.Need a more simple pricing model
When you’re choosing this app on the side of the street because you’re tired and need to get somewhere, you want to just be able to understand how much you’re paying. I know if I went back now to try to do the same thing I wouldn’t be confused, but at the time I was frustrated with not understanding what I was paying, thinking I might actually be paying way more than I need in credit, then getting the actual bike started. The instructions for taking your first ride, or a new user experience need to be simplified from the full or continued user experience. I was a hair from cancelling the whole thing and beginning a refund process. Then, once I did figure it out, I was charged $20 for my friend and I to go 0.75 miles. That just seems a bit steep. I’ll be trying Lime to compare.Show lessMelodyKappler
Let me ride out of service area, charged me to get back
I was not made aware of service areas and I rode to my destination well outside of the service area. The scooter never made me aware I was leaving the service area (they let you know when you’re in a restricted zone, why not leaving service area?), then charged me to get back to the service area. Then I had the pleasure of walking to my destination 30 minutes late. I contacted bird for a week, finally I got a response. I was directed to four different people who all sent me the same automated response saying I wasn’t getting a refund. I didn’t get a real response from a person acknowledging the fact that bird scammed me by allowing me to go far out of the service area and then charged me to go back in order to end my ride. How far was it going to let me ride? I would have never rode the bird had I known I couldn’t get to my destination. In the end an Uber in a car would have been significantly cheaper and quicker… Horrible customer service, scamming users by allowing them to go way out of service area on their dime to get back. Awful. Update: They responded to my review telling me to reply to an email address, I did that and got the same automated response. I’ve learned since my initial review that the scooters are supposed to slow down after you leave a service area, mine did not. Bird is unwilling to care if you’ve been ripped off by their equipment malfunctioning so beware.Show lessCurtis_41
Developer Response
We're disappointed that you had a poor experience and would love another chance to bring you joy. Please reach out to us via Help in the Bird app or at hello@bird.co to provide us with more information about your experience. Thank you in advance for your time!