Absolute disgrace. Joke of a customer service team. Avoid
Disgusted with their customer service team. While I enjoyed the service because I found it to be cheaper at times than competitors their customer service is not worth the slight discount received. They literally have no phone number to call for support. You have to go through email to get in touch with someone and even then it will take multiple times if ever for someone to respond to you. I left my AirPods in one of the cars. I tried contacting rebel multiple times because I tracked the AirPods and they were in the rebel warehouse where the company charges its cars. After 2 weeks of back and forth someone finally says that they have my AirPods. They ask me for a return label to ship them to me, I create it and send to them and they ghost me after lol. I followed up multiple times and they ghosted me. What kind of service is this? Could you imagine if it were your passport? Phone? A even more valuable item? Understand that they do not care and would not give it back to you. This is why I will use Uber or Lyft because they have good customer service and when I’ve left something behind, those services have made it right with me. Revel is a joke. Don’t use them. There is a reason they offer discounts on their rides, they don’t get service and are desperate for customers.
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