Leave a Review Indego Bike Share
Great system!
Love the bike system, and it’s very useful without many issues. I wish there were fewer electric bikes relative to the number of normal ones- sometimes there are only 10 electric bikes at a station and no normal ones, and I don’t want to pay the additional fee required to use an electric one.Terrible customer service, terrible product
Indego has a monopoly on the bike share in Philadelphia and is a complete and total disaster.
Bikes often have mechanical issues ranging from batteries showing they’re charged when they’re not (and refusing to give you a refund) to brakes not functioning.
When you report a problem, customer service associates are, rude, condescending, and unfit to interact with humans.
They are a complete and total dumpster fire of an organization.Show lessextremely inconvenient
I’ve been riding with Indigo for over a year now and it’s definitely one of the worst bike services compared to Citibike or Divvy.
You could pull up to an Indigo stop with 15 bikes and only 2 will be available especially early in the morning or at night. Bikes are locked for “maintenance” without maintenance workers being there. Because of this riding with Indigo is extremely unpredictable and can make you late for work/events if you depend on it. Customer service offers no help either.
It’s really disappointing because it would be a great bike service without this issue.Show less