Nightmare experience
I rented one bike once, and never again. When I returned it, the bike locked into the dock but the timer kept running. I sent photos to customer support, and eventually heard back that I needed to send a photo of the bike number. So I went back for that, and the next day I got $9 added to my charge with fees. Turns out that’s for using an e-bike… which was definitely unclear when first setting up the app. $14 for 30 minutes of an e bike is crazy.
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Getting worse
We’ve been using Indego for just over a year and it is really getting worse as time goes on. Bikes are often broken, locked, dead battery, or hard to find. Randomly they close and move a station that we’ve been using regularly, and the next closest is 5-8 blocks away, in center city! Ucity never has bikes after 6pm, literally 8 stops and no bikes. Randomly some mornings the entire station will be empty at 8am. I thought the quality would improve, but it feels like they are cutting corners now that they have subscriptions. The bikes are too heavy/clunky to ride without the electric boost, so they really should have them more often and fully charged. Sometimes the app shows more battery life when the bike is actually out of power.
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A rip off
A rip off. The app would NOT let me or my family members register at the day rate of 15+$. So we ended up registering at the hourly rate of four something. There were mostly e bikes on the stand so we got three ebikes and two regular. On return less that two hours later our charge wasn’t eight or nine something, it was over 77$, per bike. In the message section was a notice after we registered and got bikes that additional rates could apply to ebikes. Totally evil - especially after having an excellent experience with DC bike share, the day before.
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Great system!
Love the bike system, and it’s very useful without many issues. I wish there were fewer electric bikes relative to the number of normal ones- sometimes there are only 10 electric bikes at a station and no normal ones, and I don’t want to pay the additional fee required to use an electric one.
Terrible customer service, terrible product
Indego has a monopoly on the bike share in Philadelphia and is a complete and total disaster.
Bikes often have mechanical issues ranging from batteries showing they’re charged when they’re not (and refusing to give you a refund) to brakes not functioning.
When you report a problem, customer service associates are, rude, condescending, and unfit to interact with humans.
They are a complete and total dumpster fire of an organization.
Bikes often have mechanical issues ranging from batteries showing they’re charged when they’re not (and refusing to give you a refund) to brakes not functioning.
When you report a problem, customer service associates are, rude, condescending, and unfit to interact with humans.
They are a complete and total dumpster fire of an organization.
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extremely inconvenient
I’ve been riding with Indigo for over a year now and it’s definitely one of the worst bike services compared to Citibike or Divvy.
You could pull up to an Indigo stop with 15 bikes and only 2 will be available especially early in the morning or at night. Bikes are locked for “maintenance” without maintenance workers being there. Because of this riding with Indigo is extremely unpredictable and can make you late for work/events if you depend on it. Customer service offers no help either.
It’s really disappointing because it would be a great bike service without this issue.
You could pull up to an Indigo stop with 15 bikes and only 2 will be available especially early in the morning or at night. Bikes are locked for “maintenance” without maintenance workers being there. Because of this riding with Indigo is extremely unpredictable and can make you late for work/events if you depend on it. Customer service offers no help either.
It’s really disappointing because it would be a great bike service without this issue.
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Mixed Results
The bikes are great, and very convenient, when they cooperate. However, maintenance is not always up to date (parts rattle, the seats don’t latch properly, etc) and bike checkout and return is often finicky, to say the least. Customer support is pretty easy to get in touch with and super friendly, but I shouldn’t have to call them this often for a bike return that failed to register in the app. And I shouldn’t walk 3 blocks to a non-empty station just to have the app refuse to let me checkout an available bike due to a network error.
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No option for Single Ride
Having no option for a single ride / pay per minute is absurd. These bikes are all around Philly. I just wanted to hop on, ride a few blocks to my destination, and be done. But no, it’s $15 for a full day plus extra $ for over 30 minutes. Or more for monthly / yearly passes. Forget it, Philly, I’ll walk. And I’ll recommend anyone coming into town to visit to do the same.
PS. Customer Service (via phone) was helpful and just as frustrated as I was that there was no option for a single ride. Apparently the company has received many complaints about this.
PS. Customer Service (via phone) was helpful and just as frustrated as I was that there was no option for a single ride. Apparently the company has received many complaints about this.
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Lucky Philadelphia
Indego is a top notch bikeshare service! This is exactly the same convenience that the best bikeshares like the one in Paris offer! I use the bike mostly to commute between my office and 30th Street Station, but I also take the bike around Philly. The app while not fancy has never failed me. They email you confirmations for everything to ensure that you don’t make any mistakes. The cost is so amazing too! I am so grateful for Indego!
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Feature request:
I would love if there was a way get Apple Maps directions when looking at any station in the app
I often have to manually search the address of the station I’m riding to in Apple Maps where it would be a lot more convenient to just have a button redirect you to Apple Maps with the directions to the station’s address you were looking at
As for a general review of the app, it works pretty well for the most part with the exceptions of some small bugs like text overflowing from the view it’s in or the “All”, “Bikes”, “Docks” segment buttons sometimes being replaced by another button
I often have to manually search the address of the station I’m riding to in Apple Maps where it would be a lot more convenient to just have a button redirect you to Apple Maps with the directions to the station’s address you were looking at
As for a general review of the app, it works pretty well for the most part with the exceptions of some small bugs like text overflowing from the view it’s in or the “All”, “Bikes”, “Docks” segment buttons sometimes being replaced by another button
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