Leave a Review Indego Bike Share
Great system!
Love the bike system, and it’s very useful without many issues. I wish there were fewer electric bikes relative to the number of normal ones- sometimes there are only 10 electric bikes at a station and no normal ones, and I don’t want to pay the additional fee required to use an electric one.pcaparp
Terrible customer service, terrible product
Indego has a monopoly on the bike share in Philadelphia and is a complete and total disaster.
Bikes often have mechanical issues ranging from batteries showing they’re charged when they’re not (and refusing to give you a refund) to brakes not functioning.
When you report a problem, customer service associates are, rude, condescending, and unfit to interact with humans.
They are a complete and total dumpster fire of an organization.Show lessBgBallz
extremely inconvenient
I’ve been riding with Indigo for over a year now and it’s definitely one of the worst bike services compared to Citibike or Divvy.
You could pull up to an Indigo stop with 15 bikes and only 2 will be available especially early in the morning or at night. Bikes are locked for “maintenance” without maintenance workers being there. Because of this riding with Indigo is extremely unpredictable and can make you late for work/events if you depend on it. Customer service offers no help either.
It’s really disappointing because it would be a great bike service without this issue.Show lesscourtneyd373737
Mixed Results
The bikes are great, and very convenient, when they cooperate. However, maintenance is not always up to date (parts rattle, the seats don’t latch properly, etc) and bike checkout and return is often finicky, to say the least. Customer support is pretty easy to get in touch with and super friendly, but I shouldn’t have to call them this often for a bike return that failed to register in the app. And I shouldn’t walk 3 blocks to a non-empty station just to have the app refuse to let me checkout an available bike due to a network error.Show lessjdkdkosjznsjsofkf
No option for Single Ride
Having no option for a single ride / pay per minute is absurd. These bikes are all around Philly. I just wanted to hop on, ride a few blocks to my destination, and be done. But no, it’s $15 for a full day plus extra $ for over 30 minutes. Or more for monthly / yearly passes. Forget it, Philly, I’ll walk. And I’ll recommend anyone coming into town to visit to do the same.
PS. Customer Service (via phone) was helpful and just as frustrated as I was that there was no option for a single ride. Apparently the company has received many complaints about this.Show lessJason37547
Lucky Philadelphia
Indego is a top notch bikeshare service! This is exactly the same convenience that the best bikeshares like the one in Paris offer! I use the bike mostly to commute between my office and 30th Street Station, but I also take the bike around Philly. The app while not fancy has never failed me. They email you confirmations for everything to ensure that you don’t make any mistakes. The cost is so amazing too! I am so grateful for Indego!Show lessJérémie L.
Feature request:
I would love if there was a way get Apple Maps directions when looking at any station in the app
I often have to manually search the address of the station I’m riding to in Apple Maps where it would be a lot more convenient to just have a button redirect you to Apple Maps with the directions to the station’s address you were looking at
As for a general review of the app, it works pretty well for the most part with the exceptions of some small bugs like text overflowing from the view it’s in or the “All”, “Bikes”, “Docks” segment buttons sometimes being replaced by another buttonShow lessShearie
Horrible Onboarding
This has been one of the worst app onboarding experiences. I purchased a monthly pass but cannot access my account. The monthly pass email says to use my phone number to check out a bike, but this isn't an option through the app? Further, I'm not able to login to my account with the email/password combination I created and the "Forgot Password" button has no functionality whatsoeverShow lesscstreiffer
Bait & Switch
This company advertises all you can ride for $20/mo, but they don’t have any classic bikes available. They only stock e-bikes, which are 20¢ per minute plus tax on top of the amount you’ve already paid. The nearest classic bike is farther than my entire trip. Scam.DanielMoix
Unreliable and unsafe
Bikes frequently have mechanical problems ranging from annoying ones like not shifting properly all the way to brakes that don’t work.
Staff does nothing to fix problems and customer service is a laughable joke, refusing to grant credits for problems like these that put customers lives at risk.
Do Not Use!Show less
