Leave a Review Curb
Tried Twice & Failed
I tried this app to schedule a taxi like you do with Uber or Lyft. Once for international travel and another time for domestic travel. Both times, leading up to my ride, it states, your ride will be here in X minutes. But then when my window of departure comes it says, requesting your ride. We’re looking for the nearest driver. When you used to call and schedule a taxi, the taxi just came at the time you wanted. I thought this was going to be similar, but I have been sadly mistaken twice and resorted to other ride-share apps like Uber or Lyft. When I live further away from a city center, these requested rides should just be scheduled with someone. I want to support regular taxi drivers, but I can’t if they app never connects me to a driver. The app is useful when I get in a taxi that has it from the airport or whatever. But I have not found it useful otherwise. Will not try it again for on my way somewhere.Show lessJD_jrlong
So much better than Uber/Lyft in NYC
One of my friends told me about this and I’ve saved so much $ and time. Normally take Ubers when I go out and am coming home. Would be 30$+ for a 15-20 minute drive bc of how they charge on demand (10pm and later at night). Also would often have trouble finding my Uber. With Curb, it’s so easy to find your cab (they have a button that’ll light your screen with the 4 digit # on top of the cab) and the price is so reasonable (normally like 15-20$ vs. the 30$ before). They lock in the price before you leave. Also great to support the cabs!!Show lessBB20_20
Great app, RUDE drivers
The app works great and I’m so happy to have the opportunity to support taxi drivers overall. However, I’ve now had several experiences with drivers that went the wrong way or got lost and rudely blamed me for it even though I had entered my destination correctly. Overall the drivers are angry and rude. Last week I had a driver ask me when my baby was due pointed to my belly (for context I am a 30 year old woman who weighs 125 pounds…the driver was clearly making a very unwelcome comment about the form fitting dress I was wearing) Today I was late due to a driver cancelling my ride as I was walking up to the cab because he saw that a gentleman next to me was headed to the airport and he could make more money off of that ride. When I pointed out that I had already booked the taxi and was there first he responded quite rudely and refused to drive me, even though the gentleman going to the airport also said I should have the taxi because I was there first. It’s nice to have immediate access to a cab by using this service but it always seems to come at the price of having to deal with awful interactions with drivers.Show lessJessNicoleThig
Developer Response
We're sorry to hear that you have had some negative experiences with drivers. While Curb does not employ cab drivers, we can certainly help to see that your feedback gets to the right place. Please contact support@gocurb.com with the details of your rides, so we can help.Great but ultimately unsafe
I’ve been loving this app compared to Uber lately as the rates are so much more reasonable and don’t seem to fluctuate near as much as they do on other apps. However, I recently had a bad experience with a driver who was acting inappropriately toward me. He kept asking me on a date despite my repeated rejections and then was asking invasive questions about what time my boyfriend and I leave and come home from work. It was beyond unsettling. When reported to Curb, I was informed that the drivers are not affiliated with, employed or controlled by Curb and that I should contact another entity. That’s all fine and well and I’ll do what’s needed but I’m absolutely thinking twice now about taking Curb rides alone. I know this can happen while getting into any car you’re unfamiliar with, but the fact that Curb can’t hold the drivers responsible for their actions just doesn’t seem safe to me and won’t be worth the risk for me personally. The message from support was sloppily written and there really wasn’t any support provided. Would rather pay more for quality from Uber.Show lessmkoggg
No thank you!
I’m on a week vacation in NYC. I took my elderly grandmother who doesn’t get around well & my mother to see my equally elderly great aunt yesterday. The app says to call for a larger car, so I did. The customer service rep didn’t know what I was talking about, I had to order a car & wasn’t able to confirm the charge THEY billed MY credit card. Despite this, we got there. When we left, I cancelled a ride I requested because it took awhile to connect to a driver & I had to get on an elevator. By the time I got out of the elevator, I was logged out of the app & it LOCKED ME OUT after ONE typo of my password. I called customer service, they wouldn’t help me because I had to send an email. I sent an email. Nothing. Not even an auto response. Whatever they did locked me out of using my credit card completely & for ANY car service online. What should have been a 30 min taxi ride took 3+ hours to get my grandma home.
I sent another email this morning advising I will make sure to review this appropriately. I finally got an auto response this afternoon they are busy & will get back to me when they can.
The app works, but if you have ANY 👏🏽 TROUBLE 👏🏽 AT 👏🏽 ALL👏🏽 there is NO 👏🏽 SUPPORT 👏🏽 to help you in a strange city with an elderly grandmother. I will risk not finding a taxi to hail the old fashioned way to get to the airport before I ever use this service again.
NO THANK YOU. 😡Show lessMotleeKruez
Apple Pay in this app never works
The app states that you can use Apple Pay but recommends adding a second form of payment, it always uses the second from of payment. If you remove the second form of payment and only select ApplePay it will tell you to add a credit card to the app because the ApplePay charge failed.
The developer kindly explained that the issue is probably with the reader in the taxi, this is NOT the case.
When using this app to pay for a Taxi, not using the Taxi reader, using the app directly it WILL NOT ever use Apple Pay it will always use the credit card that you MUST add to the app because trying to use Apple Pay always fails with the app telling you to add a credit card directly to the app.Show lessRwinkdopey
Could be a competitor to Uber — but needs work...
As I’m sure many people have been experiencing, Uber and Lyft ride fares are through the roof! What used to be a $10 or less ride is now at least double that. I downloaded Curb hopeful that it might offer more reasonable ride fares.
I live in Chicago and tried to request a ride on a Saturday night for my boyfriend and I. We were going about a mile and a half back home — walkable, but we definitely would have preferred a ride given it was 11pm. I tried requesting a Curb ride and it wouldn’t confirm after a couple minutes so I canceled. I tried again, no confirmation again, canceled again. Frustrated, we walked home instead of paying the $30 Uber. I then received an automated phone call about 30 minutes later from Curb telling me there were no drivers (which I had gleaned after canceling twice).
I tried emailing Curb about my poor experience and didn’t receive any response. Curb, you can have very competitive prices, but don’t offer a driving service if you don’t have drivers available. I live in a major city and was requesting a ride on a Saturday night when there should be lots of drivers available.Show lessgwen342
Developer Response
Thank you for your feedback. We're sorry this was a frustrating experience. The pandemic reduced the number of available drivers on the road, and we're in the process of trying to get more drivers out there as demand continues to grow. We apologize for not being able to fulfill these requests. Thanks for giving us a shot.Terrible
This app is just a big NO. I tried to get a ride from Chicago IL to Harvey IL *which is right outside the city*. I made an account as instructed and proceeded to book my ride. Long story short, after adding the pickup and drop off location along with my card, I tried to hit *book ride* and it wouldn’t let me. The book ride option was grey. I don’t know if that’s normal but after 30 minutes of me getting irritated and logging in and out, I was told that my account was disabled or something. Never booked a ride and I never canceled. Not sure but ever since yesterday April 17th at 3pm, I have been unable to log into my account. I contacted customer support so I’m hoping they’ll hurry up. This app says it services Chicago but I don’t know if it meant Chicago land area as well. I figured that would’ve been fine, since taxis go EVERYWHERE. Well I thought they did. Guess not. I honestly just want to delete my account. If I’m not able to book rides, then I don’t want to just have my info in this apps hands.Show lessPeachesxcream
Developer Response
We're sorry to hear that you had some trouble requesting a ride in Chicago. If you have not received a response, please be sure to contact support@gocurb.com with any app related concerns. Once of our agents should be able to help ASAP.WORST CAR SERVICE I HAVE EVER USED
Honestly WORST car service I’ve ever used in my life. They are GHETTTOOO. I waited for a car for a whole hour before they passed my spot and waited at the end of the next block. I guess they were waiting for me to walk to them but I was carrying multiple luggage’s. Honestly called them over 10 times to get another car called. They said my car was “missed” and they have to process the order in the order that it’s received. Some were more helpful than others but basically doesn’t seem like they have enough cars in the network to run NYC.
So I waited a whole 2 hours for my car to come and that was only after being talked over by some Filipina woman named Kelli who provided me no solutions then hung up on me.
Everyone was incompetent at getting the job done and the customer service was the worst.Show lessno way to curb never again
If I could give 0 stars I would believe me don’t use this app
Please don’t use this app go to Uber or Lyft yes curb might show cheaper but they are going to charge you twice ones on the app and ones you get in the driver try blocking the meter with his hand and said oh this nothing this for us only I didn’t understand what he was saying then he press a button on that meter thing and boost up the price and at the end of the ride were it says thanks for using curb car service and shows you how much your fare is he put his hand in the way and try making me look another way saying oh this is a nice house making me take my eyes off the screen that’s on the back of the driver seat then at the end they charge your card you have on file in the app without your say so then at the end of the ride they log you out of the app an it’s impossible to reach customer service I will never never again use this appShow lessdonnargny
