Leave a Review Curb
Rotten experience (edited, affirmed)
I’ve updated this review “slightly” after finding the developer’s response below. Their response is TOTALLY off base. You’d have to be an idiot to think it’s meaningful. A support email FINALLY was received on Monday, after I was back home in Chicago, but I‘d tried to use the app in Austin, TX Saturday night and was left totally hanging.
My experience echoes several other critical reviews. On attempting to set up my account, I could not finish selection of my Visa card that was checked with a blue check mark. The app simply froze. Notes on the app update of a couple days ago supposedly fixed this bug!
After quitting the app and re-entering my user info, I requested a cab, but the map jumped as I was verifying pickup address, so I had to cancel that ride. On rebooking, the app couldn’t find a driver nearby and timed out. Then my account was “temporarily” frozen. I wrote to support, which was of absolutely no real-time help.
So here I was in an unfamiliar city during a driving rainstorm, with a $20 temporary authorization on my Visa, and frozen out of the app. I decided to wait-out the downpour and eventually was able to walk back to my hotel.
After back in my room and still locked out of the app with no effective support response, I wrote back to them: “I don’t normally communicate with people in the following manner; however, as far as I’m concerned, you all can suffer a miserable torment burning in hell for eternity!”Show lessgaflick_57
Don’t use it!!!
I usually use Uber or Lyft, but I decided to get a taxi because of the professionalism. So I download the app, called a taxi first time through it. The app charged me $20 before I call the taxi, I said ok, then app called the nearest taxi but the taxi that I called wasn’t moving on the map. I waited and waited then I had to cancel it. I tried it again this time they charged another $20. I was surprised, but it is a program it is not perfect, so I thought ok maybe I’m eligible to use it for another rides. This time the taxi came, and the driver took me the destination. When I tried to get off the taxi the driver told me “your payment didn’t go through” I said “wait, the app already charged me twice $20, and it is only $11 ride!” so when I checked the phone I was already signed off, then I couldn’t sign back in. I had to pay cash to the driver.
Then I emailed to their customer service, they replied me we will fix the problem. I still couldn’t sign in after three days so I replied them I need refund, now they don’t reply me.Show lessOrgildinho
I like it, but...
Curb saves time when it’s working as it’s supposed to; I like having my credit card stored so I use it to arrange payment when I get in the taxi and then don’t have to spend the extra time at the end of the trip—I can just exit the taxi when it stops, though I usually have to wait an extra 30 seconds for the payment to process, which is irksome. BUT too often I get in the cab, open the app, and instead of seeing the “Pair and Pay” button I get a screen saying “No taxis available “ and “schedule a pickup” and have to wait until the app decides to show the Pair & Pay button, which is annoying. There’s no menu option to get the Pair & Pay option; I just have to wait and stare at the screen. This can’t be a difficult fix, so please do it! Also, why don’t the drivers seem to realize when I’ve used Curb to pay without my telling them?Show lessInvestrRdr
Address problem
I live in a high-rise attached building. The building numbers are 100 and 120. When I put in the address 100 ________ it will not accept the number. I have to use 120 ______. I have complained many times and the problem still is exist. I was advised to take a screen shot on my address and email it to them, which I did.
The GPS acknowledged the other number of 120 and it has suggested 133 ______ which is across the street. Unfortunately that is a parking garage. I believe it is the satellites/GPS or the location finder in the privacy settings on the iPhone X. Also there have been similar problem in Manhattan the GPS and traffic regulations. I have to cross the street with my Rollator Walker. It is door-to-door service.Show lessemtdens
Does it put your credit card at risk?
I’ve used this app 3 times. A day or two after each use fraudulent transactions appeared on the registered credit card. That’s 3 times I’ve had to cancel the card, replace it, and change the dozen or so automatic monthly charges against the card. A real pain. Fortunately the card issuer caught all of the fraud, so I didn’t have any losses other than my time. To quote Auric Goldfinger, “once is happenstance, twice coincidence, third time is enemy action”. These are the only 3 times I have had fraudulent charges on this card. Coincidence? Your guess is as good as mine. But I’m not trying for a fourth.
UPDATE:
Curb contacted me and suggested it was their preauthorizations I was seeing. As my card issuer cancelled the card because of fraudulent transactions from California and Mexico that is not the answer. But the bottom line - even if the card fraud is a coincidence, Curb offers nothing that I can’t get from Uber or Lyft in summoning a cab, charges an additional fee, and is no more convenient than Apple Pay which is completely secure.Show lessPDC Larry
Great app until it quits working and no support from developer
This app worked extremely well in NYC until it quit, showing a message that my account had been temporarily suspended and to contact support, which I did — no response. This all happened when it was pouring rain and I really hoped I wouldn’t have to get soaked to hail a cab. I also got an email saying a credit card charge had been refused and to go into the app to fix it. The card is good and I can’t get into the app, so I contacted support about this as well. No response. I’ve been trying to use this to support a cab industry in NYC that’s been hurt by Uber but maybe I made a mistake. Uber works. If you read this, Curb, you need some fixes or at least some support because even people like me who are inclined to use cabs instead of Uber have a limit.
ADDENDUM: I did ultimately get a response from Curb and resolved my problem.Show lessLance Nimrod
I thought the app would be quick and easy...
I downloaded and setup CURB while taking a cab from Rio to the Paris Casino. Account setup and pairing with the cab went fairly easy. When we arrived the app would not allow me to progress to the pay confirmation screen (I assume this is a thing considering I never saw this part of the app). We waited as long as we could and decided to pay the driver with cash. So I pressed the "Cancel Trip" button on the screen which seemed to work and cancelled the transaction. Or so I thought. The next day I see a charge on my PayPal account and via email from CURB. So at this point I've paid twice for this cab ride. It wouldn't be a problem if it was my mistake, but both myself and the cab driver witness the cancellation via the app. What makes things worse is that I have e-mailed customer support and have yet to hear back after 2+ days. I'm hoping this review gets more attention and that I get my money back.Show lessKwiqone
I will stick to Lyft!!!
Last night my friends and I decided to just get in a taxi (a Curb taxi) instead of calling a Lyft to go from Fremont Street to the Wyndham by The Stripe. NEVER AGAIN! I will walk back before I get in a Curb taxi. The driver had no clue where he was going, went the wrong way for at least $10 worth of the ride (got on 15 going the wrong way!).... till someone in my party pulled up a map with directions as he asked us what exit!!! When he realized he didn’t know where we were going he tried to get directions (at least that’s my assumption) while he was driving and dropped his cell phone and proceeded to pick it up WHILE still driving!!!! I lost count of the number of beeps his lane crosser made as he drifted in and out of the lane he was in. He was constantly speeding then suddenly slowing down which made a very jerky ride! I don’t get car sick.... and he almost made me toss my cookies! When confronted at the end of the ride about the going the wrong way he made excuses and insisted on the metered rate. $41 for the worst ride ever! I will take my business back to Lyft, they at least know where they are going, and don’t rip you off!Show lessTiffany Wilczewski
Developer Response
We are so sorry for that experience! That driver's behavior is not acceptable and does not reflect the kind of service you should expect from Curb. Please email support@gocurb.com with the details of your ride. We will follow up with that driver and try to make it up to you. Again, our apologies!what is going on
Curb has been great until recently, now I can never seem to “pair and pay”. it either spins forever or I get an outright trip not found or we’re sorry error. It is not my phone. is it the individual taxi transponders?
Update: Now the app, even when paired, displays the forever spinning lockwasher as I call it, and never displays the map. and again recently i was unable to pair with a taxi at all and had to cancel the app and pay with a card. This is frustrating because I would like to let my son who has special needs use curb, but it is not nearly dependable enough to trust it for him.
too difficult to to switch to a different card for one ride only, as for a business trip.Show lessSoundman245
Very good but needs some minor improvements
As a frequent user of Uber back home in Seattle (because it makes more sense), I was very impressed with this app. I used it while traveling in NYC for the first time and am too safety minded to just hop in some random person’s car in NYC (no offense) and too nervous at the idea of hailing a cab. I downloaded this app immediately to help expedite the payment process, but also liked the request feature. I would suggest that similar to Uber, you include the destination in the map if I pair after I’ve already gotten in a cab. Also, it’s not immediately clear that your app works with various cabs. Some cabs have your logo while others advertise other apps - but your app worked just fine on those that promoted the other applications. There may be some missed revenue here for you guys if others make the same assumption and use your competitors instead...Show lessSquashbuckling Hero
Developer Response
Thank you for your review and for the feedback! We really appreciate it and will pass it along to the appropriate teams.
