Leave a Review Curb
A good service but one Problem...
The Curb app is easy to use. If you’re in Manhattan, there are many taxis to be had but not as easy to find in the outer boroughs. The one problem I have had both times I have used Curb as an Access-A-Ride (MTA Para-Transit) Customer is this: the first time I ordered a taxi, the driver tried to gouge me an extra $10 dollars because I am in a wheelchair. The taxi is an Accessible Taxi!! I had to call access-a-ride and have a supervisor tell the driver that the fee for Access-a-ride customers is $2.75 Period and that overcharging is Illegal. The second ride I took, the driver pressured me for a tip. Access-ride customers are not supposed to tip. Someone needs to tell drivers driving for access-a-ride that the fee for all rides is $2.75 and that gouging customers is illegal. Of course, they already Know this because they are trained for the program. I don’t want to have to haggle over an Access-A-Ride fee every time I use the service.Show lessGarbyeller
Developer Response
Thank you for your feedback. We're so sorry for any inconvenience you experienced with the Access-A-Ride program. We will also be sure to emphasize the rules of the program during our driver training.Cool idea, bad experience
Emailed Support, waiting on a response.
1. Taxi number didn’t match number in app. I know it was the correct taxi because I talked with him on phone when he couldn’t find me. Also the driver’s name matched and he showed me my name on his dispatch app.
2. Driver was dispatched to wrong location several blocks away. He had to call me to figure it out.
3. Price was more than double the estimate. $4 esitmate, $10 fair. Receipt attached.
4. Driver didn’t know how the Curb payment process worked. He called his manager who required me to pay him directly because I didn’t have a curb “confirmation number”. This left me standing in middle of road waiting and him blocking traffic.
5. ETA was very wrong. Originally said 9min, took ~20min. Once he called me then it took him about 7min to arrive.
6. Taxi car icon on map obviously didn’t accurately show cab’s location.
7. Once trip was over, Curb app prompted me that ride has just started and asked if I was in cab. I responded no and the app instructed me to cancel the ride.
8. Once I canceled the ride, the app crashed and took me back to login screen. When I tried to login to figure out what happened, the app alerted me that my account was suspended and to email support.Show lessTheKerryHatcher
NY and Brooklyn user
I have had no issues with Pair and Pay since I’ve been using it. I love that I don’t have to fumble for cash or signatures while all the impatient drivers behind us leans on their horns.
My biggest gripe is setting up a new pickup. GPS always suggests a pick up at the neighboring building and often fights me as I try to correct it to my location. Then despite the fact that I have driven to the SAME location 6 times a day for the past two weeks, it never remembers. It offers a few random locations that I’ve never been to before and tries to guess addresses in neighboring STATES. I have to type out the entire address with city before it suggests the closest option. Sure, first world problems, but I’ve been rushing out to the hospital after a family emergency and I could do without the added stress.
Lastly, I wish the customer complaint response was faster but that’s more TLC and less Curb. Out of nearly two dozen identical trips, one driver decided to charge an extra $3. Not a big deal but I still haven’t received a follow up.Show lessThe god Retrograde
Developer Response
Thanks for your review! Keep riding with Curb and keep the feedback coming as we work to improve the app for the next version. If you have any additional comments, please email us at support@gocurb.com.Stole My Money
I had been using Curb for a while in NYC, felt it was convenient outside of the fact that it hits your account for $20 every time you use it (then credits it back usually within a day). But then one day last month I attempted to use it and the app wouldn’t load by the time the trip was over, so I paid with cash. Then I got a receipt for someone else’s $50 cab ride!!! Made perfect sense what had happened, since the pickup point was steps from where I’d been dropped off...the app had loaded in time to pay for the next ride in that cab.
This is a tech error that should not be allowed. But to make matters worse, the Curb service person who contacted me after I disputed the charge with my bank (I wasn’t about to argue with someone there BEFORE retrieving my stolen money) was skeptical about the story and asked if I was certain I hadn’t taken that trip. And my account was suspended, as if I wanted to use that crappy service again. So, in summary, flawed tech could take your money and you’ll have to deal with rude customer care people if you want it back. Just Apple Pay.Show lessJen VW
Developer Response
Thanks for your review and we're sorry you had this issue! I have flagged your response for our Product Team to help resolve this quickly. Please email us once again at support@gocurb.com with details of your ride. We're sorry again for this inconvenience!Great in NYC; terrible in Chicago; elsewhere?
Curb works wonderfully in NYC, especially with the pair and pay feature. If you book pick up in Manhattan, a taxi is often just around the corner. I’d give them five stars in Manhattan.
Chicago is another matter - don’t waste your time with Curb here. Despite advertising, there seem to be few taxis with it. Pair and pay is not available in most (all?) taxis. If you book, the experience is a decided 1-star.
* First, on every attempt, the app waits and waits and waits for a driver to accept ride. Then, when one does accept, they are always across town and, in my experience, no less than 7 minutes away.
* Curb sends you text information for arrival that is wildly different than the app info - so which to believe?
* They take a pre-auth charge of $20, which is no big deal, but creates dissonance when quoted fare is $7.
* Meanwhile, you’ve had several available taxis pass while you wait on the one.
So big YES for NY; NO for Chicago; try it and see elsewhere.Show lessWilliam-W
