Leave a Review Alto
Charges way more than estimated
Tried Alto and won’t again. Tried it en route to a doc appt which I routinely take a ride service to so am familiar with the time and cost. Alto estimated $60-which was more than 2x UberX but I was willing to consider if was actually a significantly better experience. The driver kept missing turns, so had to circle around and it took almost 2x as long. What was not cool: I was charged for all that extra mileage and time. Unlike Uber, that cost they show you is just an estimate and much more if you hit any delay, the driver missed a turn, etc. Final cost for a ~$25 Uber/Lyft ride? Over $100. Felt like a total bait and switch. The cars were nicer than UberX/Lyft but not most Uber Black.Show lessAll7explored
Developer Response
We are terribly sorry to hear about your experience with us going to your appointment! We are more than happy to correct this fare given the indirect route taken by the driver, so if wouldn't mind sending us your email and phone number at support@ridealto.com or by calling us at 888-307-0174, our team can look into this specific trip and correct it for you.Cancelled my membership
This should be a great service because the drivers are awesome and the cars are pristine. However, the app is so bad that the service is unreliable and I can’t risk using Alto anymore. Alto’s GPS misses pickup locations including every airport drop off/pickup I’ve had (which caused me a lot of stress). Pickup time always says 8-10 minutes even when it’s not, and they charge for wait time if the car comes early. Can’t add a destination or change destination en route. No way to share trip details with someone else. Can’t save addresses so you have to enter your home/work address every time. There’s a handful of smaller features missing too. Sadly, Uber Luxe is more reliable, so I’ll keep using that even though Alto’s drivers and cars are better.Show lessCharleston1830
Developer Response
We are terribly sorry to hear about your experience with us! We are always looking to improve the service, so if you wouldn't mind sending us the email or phone you used to sign up with at support@ridealto.com or 888-307-0174, we can look into some of these issues that you ran into figure out why they happened and ultimately make it up to you!Never had a chance to have a driver…
Paying $99 yearly membership (when other apps are free to use without a membership) for never having a driver available in Washington, DC because out off the operations hours… that sounds like a bad joke. I canceled my membership, for I never had a chance to try Alto, despite a dozen attempts. I still use Lyft (most of the time), or Uber (when no better choice…).Show lessStradefi
Don’t be their paying guinea pig
Don’t be a paying guinea pig of this company that attempts to solve a problem which doesn’t exist. 1- They offer chargers, hotspot, and a playlist you may like and promote it as luxurious. How about a power bank and headphones. 2 - There’s nothing drivers can do about traffic in the areas the service. It’s impossible to find an Alto driver unless you book it the previous day. No guarantee driver will show io. So, no solution there. 3 - What’s luxury about an SUV?? 😅 Seriously, you’re getting out of a family car who goes to shopping at Costco. Cars scream middle class and Alto claims it’s LuXurrY 👹
Overall, no thank you.Show lessffmvgibtmr
Love!
Such a great ride share option! Always clean, professional and prompt! Only change would be to add a tip option on the payment.Annie Swen
Technology Fail (again)
First at the airport and then the football stadium- the app does not communicate between drivers and riders on location… At the airport it gave drivers the wrong gate… At the football stadium the app gives the wrong pickup location for riders. Sad. Better app developers and customer service definitely needed. Was told on my airport trip refunds on customer experience so not matter. Understanding why über is actually doing better.
Disappointed, had hopes for this app. Guess it’ll be sold or fold.Show lessjwmele7
Use Waze PLEASE
After using ALTO for the first time during Houston Rodeo, I’ll stick to Lyft/Uber. The luxury of the ride did not outweigh the difficulty getting to our destination since the drivers are instructed to use a GPS app that does not provide up to the minute traffic updates and accurate routes. Because of this, we were extremely delayed and experienced unnecessary sitting in traffic which was avoidable and very frustrating. We ended up ditching the car and walked to our destination. Update your drivers to use Waze and I’m happy to call Alto again.Show lessARLhlsr
Developer Response
We are terribly sorry to hear abut your experience getting back from the Houston Rodeo! This is certainly some good feedback and we have passed this on to those who handle the app and the way to GPS feeds into it. If you wouldn't mind reaching out to our support team at 888-3070-0174 or support@ridealto.com with your account info, we can investigate what happened during this specific trip and correct anything if need be.Alto is my new favorite ride share service
I used Alto in Dallas previously when visiting friends but I was thrilled when they expanded service to DC! So far every ride I’ve taken in DC has been wonderful! I love the service and types of cars in their fleet. I’ve literally been telling everyone I know in DC to join because it’s that great.
I would say it is slightly more expensive than Uber but with the nicer cars and improved service it’s 100% worth it to meShow lessStarpower2150
A no for me
I became a member to try something new-I’m always traveling and don’t drive so I try all the apps. This app in particular has a lot of problems for me. It’s not just about the car, and “vibe”which is great. I love the option of putting on “do not disturb.” But this app has many issues. First of all there’s no way to contact your driver. So if you need to cross the street, or reach them for any reason you’re not able to. That just doesn’t make any sense. Secondly, after five minutes of wait time, they charge you. This must be how the app makes money. Because you can’t contact your driver, the time that you spend trying to look for them and figure out where they are you’re being charged. There also is an 18% service charge. I’m all for tipping my drivers, but 18% shouldn’t be included automatically. They should also let you know that there is a service charge before you book the ride.
I’ll stick to Uber. They’ve figured it out.Show lessfumofuego
Developer Response
Hello! We are terribly sorry to hear about your recent experience with us but we are happy to hop in and help you out so the next ride is smoother. We do indeed have a way to contact your driver once they have been assigned to you. When the trip is live on your screen, simply flip up to your driver's profile and you will see the "Contact Driver" button. This should hopefully alleviate some of the other concerns but feel free to call us at 888-307-0174 if you ever run into any issues in the future, and our support team can assist!Bad business practices
While I want to be able to support an alternative to the legacy rideshare platforms, Alto has plenty of bad business practices when it comes to their customers. They do not honor promotional credits and they are not transparent about terms of use. Their customer support is nearly impossible to reach and don’t act professionally. I’m not only speaking from personal experience as friends of mine have also had similar issues. I would not recommend using this service until they fix their practices.Show lesspersons99
