Leave a Review Alto
I wish I had known
1. This a subscription service. A monthly membership fee is charged.
2. There is no obvious way to delete an account or a credit card once it has been entered
I thought it would be nice to have an alternative to Lyft so I downloaded the app. I started setting up my account, entered all my info and connected a card. Next thing I know the app tells me it’s a subscription not a pay by ride like Uber or Lyft. Well I don’t want to do that so I go to delete my account. I can’t. I go to remove my card number. I can’t.
Now I’ll have to deal with customer support via email.
I don’t take issue with their business model I just wish these things had been made clear before I created an account which I apparently cannot delete.Show lessVWu385
All the things
Clean, safe and enjoyable. It feels like an upgrade from other ride share experiences and hope it remains this way! Loved our experience todaysofirocca
Horrible, horrible, unprofessional, glitchy.
Will never use again. If I could rate 0 stars I would. App glitches often and causes all sorts of issues, including drivers being reassigned last minute leaving you stranded. Got charged multiple times for rides I wasn’t in. Supervisors seem uninterested in actually problem solving. Customer service simply tries to through more free credits at you without any tangible solution to make up for providing bad experience. Will be deleting my account. Avoid at all costs.Show lesscarshe01
Bad UI and service
There’s a lot of room in the marketplace for an improvement in quality and service and reliability for Uber and Lyft. So I was excited for ALTO and gave it many months of effort. But their customer service is lacking. They routinely have tech failures. I’ve waited up to an hour though every ride is estimated at 15 minutes. I’ve pre scheduled rides that showed up remarkably late on two occasions because the tech didn’t dispatch the driver. The app disallows text shortcuts and doesn’t record locations, meaning you have to do more manually than an app should require. I do not recommend.Show lessJohnMatthew
Developer Response
Hello - we are terribly sorry to hear about the poor experiences that you have had with us! We would love to look into these particular trips and make it up to you. However, we are unable to pull your account info from AppStore reviews, so please send us a note at support@ridealto.com or call us at 888-307-0174 and we are happy to investigate these trips further.Membership is a rip off! Pre book doesn’t work!
I was a loyal customer with a membership for a year. I recently pre booked my ride in advance. I checked the Pre booked rides in the mobile app and it shows nothing is scheduled. I could have missed my flight if I didn’t confirm this. The support likes to imply I don’t know how to pre book a ride and it’s all my fault. I ended up pre booking my ride with Uber for more than 50% off what Alto wanted to charge me. Just because you’re a member doesn’t mean you will be able to use any of the benefits of booking your ride in advance. I’m going to cancel my membership and join the Uber membership instead. I got an email and text confirmation from Uber. I didn’t get any of that with Alto. I can tell Alto is more concerned about growing their business instead of providing good customer service with their customers and members.Show lessPushba
Developer Response
Hello - we are terribly sorry to hear about this! After prescheduling your ride, you should receive a confirmation email and be able to view the reservation in the Prescheduled Rides section located on your Profile page up until the ride is activated. If you received the confirmation and the ride never showed up, we will need to investigate what happened to find out why the car was not sent to you. We feel awful about this experience so we will dig deeper into this and our support team will be reaching out to make it up to you.SO Good
In LA Uber and Lyft have gotten so bad… long wait times, stressed out drivers … I was about to decide to start driving again (for the past year I’ve only been using ride share) but then this Instagram ad showed up and I tried it … clean cars, nice drivers … and for me personally I used to really get so sick of the gross chemical air fresheners the Uber/Lyft drivers use … all Alto cars are freshened naturally they smell great without the chemical residue stinking up your clothes … also you know how some Uber black cars show up and smell like cigarettes ? Not here … so perfect thank you !Show lessFatKat101
0 Stars for Alto! (And I never even got to ride with them)
I chose Alto because of their class and background checked drivers. However, I didn’t even get a chance to ride with them. Why you ask? Because on a very not busy Sunday at Lovefield, I booked my ride which was scheduled to arrive at 3 PM. After FIVE driver changes later and no one arriving by 3:15, I called and spoke with customer service who was not helpful at all. She told me that my driver was on the way, but the drivers continued to change and the ETA for my pickup kept getting longer and longer.
I canceled my ride and got an Uber in 4 minutes.
Alto is a waste of time and money. I’ll never use them!Show lessLCordina
Developer Response
Hello - we are terribly sorry to hear about your experience with us! At first glance, this appears to be an app issue as the ETA should not extend out too much further than the initial time it gives you, and the drivers should only switch a few times to find the closest driver to you. We've located your profile in our database and will be following up to address this issue further.Unable to cancel account or dispute membership charge
After my first experience using alto was beyond horrible I honestly thought I was done with this products. I made sure that my membership would not be continued and was still within my 30 days and deleted the app directly from my phone.
This morning I just got an email saying I was charged $13 for their monthly membership and not only do they not have a support line dedicated to membership issues there is no way for me to dispute this, just eat the $13 charge and remove the app. I am beyond frustrated with this app and really do hope no one is going through the same things that I have to go through.Show lessgghggyggghg
Developer Response
Hello - we are so terribly sorry about this situation as we are looking into why this happened. We will be sure to raise this to our leadership so that they can reach out and make sure you are properly taken care of.The Premier Ridesharing Company: Nothing beats Alto
I've been a member now for the past 6+ months or so. I've only taken a handful of rides as our society begins to reopen, but every Alto ride I've had, I've loved and thoroughly enjoyed. Every driver has been safe, kind and respectful...reminding me of the features of my ride as well as being wonderful to talk with. I originally was interested in Alto specifically because of your workplace structure and the way you employ your drivers and give them proper benefits. It is obvious and apparent that the way Alto takes care of and treats their employees with respect has a trickle down effect to the way they perform and treat us as customers. In my conversations with drivers, they have raved about the way they're valued as people with Alto, as compared to their previous time with Uber/Lyft. My girlfriend has also gone on a couple of rides with me and has thoroughly enjoyed the experiences just as much as I have. Full disclosure, I had been a Lyft Pink member as well for the past 2 years, but I will be discontinuing that and committing all of my future rides to Alto; it will be my sole membership moving forward.Show lessrynecubs21
Frozen App, Missing Drivers, Drivers mucking about
At first, this ride service may seem like a shinier, better version of Uber or Lyft. Don’t be fooled by the good reviews. Don’t be fooled by the cool logo. I booked a prescheduled trip for my mother, and nobody showed up, texted, or called. After nobody showed up at the time slot, I ordered a new car to pick her up. The driver on the map seemed to have no idea where he was going, and also seemed to stop at a Starbucks and a Chipotle on the way on little side streets, and was not proceeding to pick her up. Meanwhile, the app kept freezing, and I had to refresh it multiple times. The diver did not answer his phone, so after about 20 minutes of this, I canceled and got her an Uber. Now, Uber’s not always great, but they have come about 95% of the time, unlike Alto. Will not be using this service again.Show lessDisgruntled Armand85
Developer Response
We are terribly sorry about this! Since we are unable to find anything on this without any of your account information, can you send this to support@ridealto.com with the email and phone number associated with your account so that our team can investigate what happened and make sure we are making it up to you?
